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North Bay GMC Cadillac

Great Neck, NY

Overview
Employees
Reviews
Vehicles
4.2
481 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 times - a testament to the quality and standard set forth by General Motors and upheld by our dealership. If you have any questions, contact us at 516-466-6200, or at our website www.northbaycadillacbuickgmc.com. THANK YOU for shopping with us!
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 481 reviews

August 21, 2025

The staff is very friendly, I have been offered a shuttle service every time. And they are very accommodating More

by ALIZA84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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Aug 21, 2025 -

North Bay GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 20, 2025

Worst I ever had to deal with, no communication, no calling back, was told car fixed, safe to drive , next morning when I was picking up the car, they told me engine lights just turned on, no answer More

by MONIKAP718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophia
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Aug 21, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your experience with us, Monika. I understand your frustration regarding the lack of communication and the situation with your vehicle. At North Bay Cadillac Buick GMC, we are committed to providing our customers with timely updates and reliable service. We would appreciate the opportunity to address your concerns further. Please feel free to reach out to us at your earliest convenience. Thank you for your feedback. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

Aug 22, 2025 -

MONIKAP718 responded

I don't know what they did to my car, it's worst than when i brought car to them , the engine light was on , first i was told to pickup my car was told it's fixing, when the guys handed me keys he said light went back on and he told me to go to the mechanic, no explanation, now the car making all kind of noises , i filed claim with gmc , also they won't provide me with any paperwork or diagnostic tests printouts

August 20, 2025

Very nice staff and friendly people who take care me very nice thanks all them More

by FRANK.GUASTELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Hello Frank, We really appreciate your positive feedback! It means a lot to our team and motivates us to keep delivering top-quality service. We're grateful for your support and so happy you were satisfied with your service. Do not hesitate to contact me for any of your service needs. Thank you! Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

August 19, 2025

Service, very good! Sophia excellent advisor! Job done in reasonable time! Highly recommend! Try it! More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We really appreciate your business and your review. Thanks for letting others know about the positive experience you had with Sophia. Warm Regards, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

August 19, 2025

I have a problem with paying $275. 00 to have a car that I bought from the dealership diagnosed for a mechanical problem to be repaired by the dealership that I bought the car from. More

by Fabulous @75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with a Woman.
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Aug 19, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback! We truly appreciate you taking the time to share your concerns. I understand your frustration regarding the diagnostic fee. Due to the mileage of your vehicle, our service advisor did inform you of the $275 diagnostic charge prior to any work being performed. This was also acknowledged and agreed upon through your signed authorization. If you have any additional questions or need further clarification, please don’t hesitate to reach out to me directly. I’d be happy to assist you further and ensure everything is clearly explained. Warm Regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

August 19, 2025

Very very very helpful convenient very very very very clean very very very very prompt More

by Csanso26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Thank you for the 5 stars! Our team works hard to ensure a great experience and we’re glad it shows. Here at North Bay we pride ourselves on top notch service. We hope to see you here again soon! Feel free to contact me for your next service visit. Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

August 19, 2025

Punctual, courteous and attentive. Tried to remedy all my issues and gave readonsble solutions! Thank you! More

by TAIZEN4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Thank you for the fantastic review! We're committed to providing the best service possible and your feedback reassures us we’re on the right track. We are glad you had a great experience. Feel free to contact me for your next service visit! Sincerely, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

August 18, 2025

If mistakes are made, the Staff is helpful and accommodating if needed. My time with NorthBay Cadillac has been completely satisfactory. They are devoted and transformed an inconsistent service ce More

by JT2196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words and for taking the time to share your experience with North Bay Cadillac. We’re thrilled to hear that our team has provided you with helpful and accommodating service, and that you’ve noticed the positive changes. Your satisfaction is our top priority, and it’s wonderful to know that our commitment to professionalism and continuous improvement is making a difference. We truly appreciate your support and look forward to serving you again in the future! Warm Regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

August 17, 2025

I recently purchased my latest car from this dealership, and I couldn’t be happier with the experience. From start to finish, the team was professional, trustworthy, and incredibly helpful. Marcelo, my sale More

by Germanparis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/a
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Aug 18, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your review! I am glad to hear you had such a positive experience at North Bay Cadillac Buick GMC. It’s great to know that Marcelo and John were able to assist you and make your car-buying journey smooth and enjoyable. We appreciate your recommendation and hope to see you again soon. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

August 17, 2025

Overall, it was good. Easy & efficient. Rochelle made process of purchasing a new vehicle a breeze. More

by PULLMAN5
Recommend Dealer
Yes
Employees Worked With
Rochelle
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Aug 17, 2025 -

North Bay GMC Cadillac responded

Thank you so much for choosing North Bay GMC Cadillac! Please let us know if we can be of any more assistance.

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