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North Bay GMC Cadillac

Great Neck, NY

Overview
Employees
Reviews
Vehicles
4.3
535 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 times - a testament to the quality and standard set forth by General Motors and upheld by our dealership. If you have any questions, contact us at 516-466-6200, or at our website www.northbaycadillacbuickgmc.com. THANK YOU for shopping with us!
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 535 reviews

August 30, 2025

Happy working with William Robinson. Always returned my calls or texts. responsive to my questions More

by algae15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Robinson
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with William, and we look forward to working with you again. Feel free to contact me with any future service needs! Warm regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 30, 2025

Good efficient nice amazing professionals elegant best quality good service great customer support brilliant quality More

by JSIERRANAVARRO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come! Feel free to contact me for any future service needs! Warm regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 30, 2025

Great Service. Good Communication. I leased my car through Paul Conte Cadillac. They still send me coupons but North Bay never sends me coupons. I have asked my More

by gvulcano954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George the driver is so sweet and personable.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback. I appreciate your positive comments about our service and communication. However, I understand your frustration regarding the lack of coupon notifications from North Bay Cadillac Buick GMC. We strive to provide excellent service, and I encourage you to reach out to me directly at the dealership. We want to ensure that you receive the coupons you deserve. Your experience is important to us. Thank you for bringing this to our attention. Warm regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 30, 2025

We had a very pleasant experience. Everything that was offered is what we got. No surprises More

by CMELTON12
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you! We really appreciate your positive feedback! It means a lot to our team and motivates us to keep delivering top-quality service. Thank you for choosing North Bay GMC Cadillac.Feel free to contact me for any future service needs! Warm regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 29, 2025

Great service. Professional and friendly staff. Convenient and fast. Loaners cars are a great convenience More

by AMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We're grateful for your support and so happy you were satisfied with your service. Thank you! Thank you for choosing North Bay GMC Cadillac. Warm regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 29, 2025

You had my brand new car for 6 weeks to fix a bad transmission. Away from Will, it seems no one else did their job or cared. More

by GHANSEN0
Recommend Dealer
No
Employees Worked With
William
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your experience. We understand how difficult and frustrating it can be to be without your vehicle for an extended period, especially so soon after purchase. We're glad to hear that Will was able to support you during the process. While some repairs, like major transmission work can unfortunately take longer, we recognize how important it is to keep you informed and feeling taken care of throughout. If there’s anything more we can do or discuss, please feel free to reach out directly. Thank you again for your feedback and for giving us the opportunity to assist. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 29, 2025

The service people are great. But some mechanics have issues when working on certain things that have to be fixed by the warranty. More

by ICHAUDRY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback! We’re glad to hear you’ve had a great experience with our service team, we’ll be sure to pass that along. We also appreciate you bringing up your concerns regarding certain repairs under warranty. We're always working to improve and ensure that all repairs warranty or otherwise are handled with the same level of care and precision. If there's anything specific you'd like to discuss further, feel free to reach out directly. Thanks again for your review and for choosing North Bay! Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 28, 2025

A pleasure to deal with! Attentive to customer’s requests and concerns.! Would highly recommend! More

by barbarag7884
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Laura Sodano
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Aug 28, 2025 -

North Bay GMC Cadillac responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 27, 2025

The turn around time for a vehicle service is terrible (average one week), communication is also generally very poor with few updates provided or not telling you the car is ready for days More

by RICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Aug 28, 2025 -

North Bay GMC Cadillac responded

Hi Rich, Thank you for sharing your feedback. I’m sorry to hear about the issues with turnaround time and communication during your service visit. I’d like to better understand what happened so we can address your concerns and improve our process. Please give me a call at 516-487-2222 so we can discuss your experience in detail. Sincerely, Victoria Valette Customer Experience Manager North Bay GMC Cadillac

August 27, 2025

John O'Grady is a very good salesman. He made me feel very comfortable doing my purchase and addressed any concerns I had. He sent me extra pictures and video of the car. Unlike most deal More

by GCHAVIS4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

North Bay GMC Cadillac responded

Thank you for your wonderful review! I'm thrilled to hear that John provided you with a comfortable buying experience and addressed all your concerns. At North Bay Cadillac Buick GMC, our team strives to provide transparent service without any hidden fees. We're glad you love your Cadillac XT6 and hope it brings you many enjoyable journeys. We look forward to seeing you again on your next visit! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

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