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North Bay GMC Cadillac - Service Center

Great Neck, NY

4.2
99 Reviews
Call Service Center (866) 975-4659

99 Reviews of North Bay GMC Cadillac - Service Center

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August 21, 2025

The staff is very friendly, I have been offered a shuttle service every time. And they are very accommodating More

by ALIZA84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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Aug 21, 2025 -

North Bay GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 20, 2025

Very nice staff and friendly people who take care me very nice thanks all them More

by FRANK.GUASTELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Hello Frank, We really appreciate your positive feedback! It means a lot to our team and motivates us to keep delivering top-quality service. We're grateful for your support and so happy you were satisfied with your service. Do not hesitate to contact me for any of your service needs. Thank you! Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

August 20, 2025

Worst I ever had to deal with, no communication, no calling back, was told car fixed, safe to drive , next morning when I was picking up the car, they told me engine lights just turned on, no answer More

by MONIKAP718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophia
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Aug 21, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your experience with us, Monika. I understand your frustration regarding the lack of communication and the situation with your vehicle. At North Bay Cadillac Buick GMC, we are committed to providing our customers with timely updates and reliable service. We would appreciate the opportunity to address your concerns further. Please feel free to reach out to us at your earliest convenience. Thank you for your feedback. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

August 19, 2025

I have a problem with paying $275. 00 to have a car that I bought from the dealership diagnosed for a mechanical problem to be repaired by the dealership that I bought the car from. More

by Fabulous @75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with a Woman.
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Aug 19, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback! We truly appreciate you taking the time to share your concerns. I understand your frustration regarding the diagnostic fee. Due to the mileage of your vehicle, our service advisor did inform you of the $275 diagnostic charge prior to any work being performed. This was also acknowledged and agreed upon through your signed authorization. If you have any additional questions or need further clarification, please don’t hesitate to reach out to me directly. I’d be happy to assist you further and ensure everything is clearly explained. Warm Regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

August 19, 2025

Very very very helpful convenient very very very very clean very very very very prompt More

by Csanso26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Thank you for the 5 stars! Our team works hard to ensure a great experience and we’re glad it shows. Here at North Bay we pride ourselves on top notch service. We hope to see you here again soon! Feel free to contact me for your next service visit. Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

August 19, 2025

Punctual, courteous and attentive. Tried to remedy all my issues and gave readonsble solutions! Thank you! More

by TAIZEN4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Thank you for the fantastic review! We're committed to providing the best service possible and your feedback reassures us we’re on the right track. We are glad you had a great experience. Feel free to contact me for your next service visit! Sincerely, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

August 19, 2025

Service, very good! Sophia excellent advisor! Job done in reasonable time! Highly recommend! Try it! More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia
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Aug 20, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We really appreciate your business and your review. Thanks for letting others know about the positive experience you had with Sophia. Warm Regards, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

August 18, 2025

If mistakes are made, the Staff is helpful and accommodating if needed. My time with NorthBay Cadillac has been completely satisfactory. They are devoted and transformed an inconsistent service ce More

by JT2196
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words and for taking the time to share your experience with North Bay Cadillac. We’re thrilled to hear that our team has provided you with helpful and accommodating service, and that you’ve noticed the positive changes. Your satisfaction is our top priority, and it’s wonderful to know that our commitment to professionalism and continuous improvement is making a difference. We truly appreciate your support and look forward to serving you again in the future! Warm Regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

August 16, 2025

THIS IS THE 2ND TIME I PURCHASE A CAR FROM THIS DEALER AND IT HAS BEEN A PLEASURABLE MOMENT FROM THE FIRST DAY I MET LAURA ON THE PHONE , SHE HAS BEEN THE BEST TO ME!!!!!! More

by CARLOSBCESPEDESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

North Bay GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing North Bay GMC Cadillac.

August 16, 2025

Best dealership in the area With the most professional and knowledgeable service advisor Definitely I will recommend it to everyone More

by JOFFMAN72
Recommend Dealer
Yes
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Aug 16, 2025 -

North Bay GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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