North Bay GMC Cadillac - Service Center

Service Department I bought a 2014 SRX, I'm 6 years old and have always hated car shopping . I bought this back in early March just before things got shut down due to P I bought a 2014 SRX, I'm 6 years old and have always hated car shopping . I bought this back in early March just before things got shut down due to Pandemic. The sales crew were excellent. It was like buying a car from a friend, got a fair trade in and was even offered Pizza they had ordered. Today has to bring it in because of a a loud noise coming from one of the speakers, they told me it would take about 2 hours. A little after 2 hours went by and i was told it would be done shortly, the guy working on it showed me the broken speaker and assured me the noise would be gone., Marino the service manager was one of the nicest guys i have ever dealt with in the customer service industry. I saw a sign that said all cars bought or leased get free oil changes and inspections for life. . I assumed that was for new Cars, I asked does this apply to a used car i bought there and assured me it does. Really had a great experience, so glad to say they are all 5 stars guys i have dealt with More

Don't buy a gm car. I feel bad writing a negative review but my 2019 GMC terrain Lane guidnece doesn't work. It's a safety feature that I paid extra for and have in all o I feel bad writing a negative review but my 2019 GMC terrain Lane guidnece doesn't work. It's a safety feature that I paid extra for and have in all of my other brand cars and had it in my 2 previous terrains . The car has been at dealer service for almost a month and it still doesn't work even though the dealer says it's working properly. The mechanic who told me it works was unable to get it to work on a test drive even though at the end of the that drive it didn't work even once. It's a defect in the system which gm refuses to acknowledge. More

LIKE A YUGO DEALERSHIP IN 2019 I SHOULD OF READ THE REVIEWS BEFORE PURCHASING A CAR THERE. THE PRICE AND SALES PEOPLE WERE GREAT. MY FIRST VISIT TO THE SERVICE DEPARTMENT WAS A COMP I SHOULD OF READ THE REVIEWS BEFORE PURCHASING A CAR THERE. THE PRICE AND SALES PEOPLE WERE GREAT. MY FIRST VISIT TO THE SERVICE DEPARTMENT WAS A COMPLETE DISASTER. I ARRIVED EARLY FOR MY SERVICE APPOINTMENT WHICH WAS TO LAST LESS THAN A DAY. AT 5:35 ON THE SECOND DAY I COULDN'T GET AN ANSWER AS TO WHEN MY CAR WOULD BE READY OR WHAT WAS COMPLETED SO FAR. ON MY WAY HOME FROM THE DEALERSHIP A TIRE PRESSURE WARNING CAME ON, I CALLED SERVICE THE NEXT DAY AND WAS TOLD "NOT TO WORRY IT WILL BE TAKEN CARE OF AT MY NEXT SERVICE APPOINTMENT." I LATER LEARNED LOW PRESSURE IS DANGEROUS. THIS IS MY FIRST AND LAST CAR FROM NORTH BAY. THIS SERVICE DEPARTMENT ISN'T LIKE ANY OTHER CADILLAC SERVICE I HAVE EVER BEEN TO. CADILLAC HAS REALLY MOVED TO THE BOTTOM OF THE LIST. I HAD TO TAKE A CLOSE LOOK TO BE SURE I WASN'T IN A YUGO SERVICE DEPARTMENT. More

LACKING SERVICE DEPARTMENT The sales department, Petar, Chris and Loyd are over the top, "GREAT" is the word for them. The service department is a complete 180 from sales. I h The sales department, Petar, Chris and Loyd are over the top, "GREAT" is the word for them. The service department is a complete 180 from sales. I have never dealt with such a poor service department. For the second time they wanted my car delivered to the service department by 7:30am but don't look at it for 4 days. They make a simple repair into a mess. It's a good thing I inspected my car very carefully after service as the technician twice caused physical damaged my car. The good price and great sales people don't makeup for the problems with service. The 172 point CPO inspection was never completed but sold as a CPO vehicle. I would not purchase another vehicle from them unless the sales department managed the service department. More

Increasingly Disappointing Customer Service On the North Bay Cadillac Buick GMC web site, it says this about the service department: "From routine maintenance to critical repairs, we take the st On the North Bay Cadillac Buick GMC web site, it says this about the service department: "From routine maintenance to critical repairs, we take the stress out of servicing your vehicle." That statement rang true for many years, but regrettably, it is no longer accurate. Customers are strongly advised to consider how they wish to be treated before taking their business to this service center. Over the past six months, the service department's customer service manager has developed some troubling behavior patterns, which appear to be tolerated and protected by upper management. Because of this, our household will be taking all future business -- including all future service and sales needs -- elsewhere. To clarify, the shop staff and service advisors are exceptional. They always go above and beyond to listen, however large or small your concerns are. They remain friendly, welcoming, and solutions-oriented. They are never rude, dismissive or patronizing. They are the reason we were happy customers for so long, and why we encouraged our family and friends to take their business here as well. They are to be commended for their tireless work to remove stress from sometimes stressful situations. Please be sure to thank them profusely if you choose to do business here. The customer service manager is another story. Unlike her coworkers, she displays poor listening skills, dismissiveness, and a unnecessarily short tone -- even with customers who are not aggressive toward her and who are simply seeking her advice. Both on the phone and in person, she makes our family feel like we are not important, that our concerns are not valid, and that we are simply a burden in the middle of her busy day -- flies to be swatted, dust to be swept, trash to be removed. Over the past six months, several people we know have had this experience. It does not matter the time of day, the day of the week, or how busy the department is; she has become reliably difficult to work with despite all attempts to produce a different result. This is not the North Bay Cadillac Buick GMC we have come to know and appreciate over the years. I am not sure why this is happening, but it is not acceptable. All customers deserve to be treated with respect, all the time, just as we hope the customer service manager receives respect all of the time. Unfortunately, she routinely misses that very low bar for service. Having learned that this is acceptable to North Bay, we will be taking our business elsewhere -- and encouraging our network to do the same. We hope others have a more positive experience, and that, for everyone's sake, this trend comes to a stop. More

Two outstanding experiences I have had a great experience at Northbay Cadillac service. My advisor, Brendan Sullivan has been so thorough and accommodating. I have had two uniq I have had a great experience at Northbay Cadillac service. My advisor, Brendan Sullivan has been so thorough and accommodating. I have had two unique issues and they have supplied me with a great courtesy car and high quality customer service. Amanda the receptionist is amazing and helpful through entire process. More

UN satisfied Went to the dealership to change oil causes my vehicle a huge damage for a week and not done . Refuse to give me a loner. Went to the dealership to change oil causes my vehicle a huge damage for a week and not done . Refuse to give me a loner. More

No contact from North Bay Cadillac Buick GMC I wrote a review back on November of 2016 on the overcharge on my GMC truck and there has been no contact from the sales department or service depart I wrote a review back on November of 2016 on the overcharge on my GMC truck and there has been no contact from the sales department or service department. I have contacted channel 2 and they informed me that they would look into this matter. I'm also having a letter drafted by my Lawyer which will me mail to the GM corporation and then maybe then there be some kind of contact and possible a refund on the overcharge on service which was never requested by me. More

Horrible I had a horrible customer service experience. The girl who picked up the phone Miss Christine was extremely rude after I asked why I was kept on hol I had a horrible customer service experience. The girl who picked up the phone Miss Christine was extremely rude after I asked why I was kept on hold multiple times >15 minutes and she also hung up on me during the conservation. She also said the supervisor was not available and I spoke to a Miss Nahabedian who explained to me the current situation with my car but she wasn't the supervisor . There is no accountability for poor customer service and work ethics at this place. I decided to get out of my car lease early and switch to better brand like BMW or Jaguar after this incident. More

Overcharge with no explination I taking this opportunity to write to you and inform you that I"m very dissatisfied/disappointed with the service I received on 9/12/16, on my 2014 Te I taking this opportunity to write to you and inform you that I"m very dissatisfied/disappointed with the service I received on 9/12/16, on my 2014 Terrain truck. This vehicle was leased from North Bay Cadillac on 9/23/14 for 36 month with 45 thousand miles. Two days before the repairs my truck continue to shut off even when driven on short trips to the local food market. When I brought the truck in for service, I had to sign a work order form which stated a charge of about two or three hundred dollar for them to check the problem. About one hour later the same service person comes and states that its going to be another few hundred dollars and again I sign the work order. At this he asked about prior service and I stated that since I was living upstate that service had been provided by a authorize dealer in my area. When he back the bill was for a one thousand and four dollars ($1004.00) he even stated we did a free oil change which I never request or had agreed on. When I looked at bill notice that they change parts on the intake/exhaust valve at which point I inform him that was not normal wear and tear and he just told me to discuss this with my salesperson. Remember regular wear and tear consist of oil change, brake pad, air filter, tires, Contact with the salesperson has been difficult and since I have another lease with star Nissan I'm thinking my next two leases will be with them unless this matter is address correctly. Thank You Raymond Negron 19 Bloom Street Garnerville, n.y. 10923 Deal #68517 More