North Bay GMC Cadillac - Service Center

LOTS OF ELECTRONIC ISSUES ATS 2013 has been brought to this dealership more than 6 times. they dont fix any issues yet they restart the computer system and call it a day . st ATS 2013 has been brought to this dealership more than 6 times. they dont fix any issues yet they restart the computer system and call it a day . staff is completely ignorant and clueless about the cars they sell . very unprofessional with handling phone calls . for a luxury brand it is as equivalent to KIA More

they lie. when you call them out on it, they just get rude. When I first received my car, the windshield had a huge chip/crack on it upon delivery. The dealership offered to replace it. However, a y rude. When I first received my car, the windshield had a huge chip/crack on it upon delivery. The dealership offered to replace it. However, a year later the "sensor", a big black box next to the rear view mirror fell off the windshield and start dangling around. I have my wife take it to them and they make her wait for a few hours. At the end of the wait, their conclusion was "It's stupid". So they told us the manager had to approve a replacement and he would be calling us when that was done. He never called. We had to call him and he tells us that the windshield would be replaced and to just come in. My wife goes in and they make her wait another few hours. The car comes out of the car wash, not even dried. "Oh we thought you just wanted to leave right away". She notices that it's the same windshield and asks them why it wasn't replaced. The service advisor Marino denies ever saying that it would be replaced. "It's fixed right?" Then why make her come in another day if all they needed to do was add glue the first time. I could have done that myself in 30 minutes. Why 2 trips totaling 6 hours? Are their tech's that incapable? It doesn't require two trips. The manager Scott Forenza is always conveniently out of the office whenever I call. The salesman AND the financial manager I purchased the car from no longer work there. The car was checked out at two other GMC service centers and they both say that the windshield was improperly installed. Whether or not they are right, the technicians working at all GMC's seem to be trained improperly as all of them are saying different things. This is all very telling of the kind of business they are running. Customer loyalty and customer service is not exactly their strong suit. Buyer Beware. They are only in the business of taking your money. More

I now have owned two Caddy's my first was an SRX , and currently a CTS. The dealership has always been helpfull, pleasant, and easy to work with. Barry has shown excellent knowledge and a true welcoming currently a CTS. The dealership has always been helpfull, pleasant, and easy to work with. Barry has shown excellent knowledge and a true welcoming spirit, whenever I have brought a vehicle for service. Keep up the good work! More