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North Bay GMC Cadillac - Service Center

Great Neck, NY

4.2
145 Reviews
Call Service Center (866) 975-4659

145 Reviews of North Bay GMC Cadillac - Service Center

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September 06, 2025

Great service on diagnosing an issue on my Yukon, thorough work and professional solution to solve it More

by lars.wollebekk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

North Bay GMC Cadillac responded

Lars, thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at North Bay GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 06, 2025

Taken on time and comfortably seated while waiting! North shore Cadillac is a premier dealership in all facets of the business! More

by CMAYER8116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

North Bay GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come! Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 05, 2025

The service at the dealership was professional and efficient. Will, the service adviser, was courteous. More

by NEGRONR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2025 -

North Bay GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 05, 2025

Very satisfied! Although my English is not good, the salesperson Laura was very patient and gave me a satisfactory car model. The service was also great! Thumbs up More

by BEISHANGGULANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2025 -

North Bay GMC Cadillac responded

Thank you for the wonderful feedback! I'm thrilled to hear that you had a positive experience with Laura at North Bay Cadillac Buick GMC. It's great to know that she provided you with such patience and support. We appreciate your kind words and look forward to serving you again in the future! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

September 05, 2025

Set up appointment with loaner never got it and this was the second time. And they make you wait forever before someone gets to you More

by PLUMTOMATOS2
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sonia
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Sep 05, 2025 -

North Bay GMC Cadillac responded

I’m sorry to hear about your repeated inconvenience with the loaner appointment and the wait times. This is not the experience we aim to provide, and I’d like the opportunity to address this directly. If you'd like to discuss this further please feel free to contact me at anytime! Sincerely, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

September 05, 2025

did not fix the problem I had. Will have to go back to the dealer and waste half of my working day. More

by Dhe9009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

North Bay GMC Cadillac responded

We’re sorry to hear that your concern wasn’t fully resolved during your visit. Our goal is to address issues the first time, and we’d like the opportunity to make things right. Please contact me directly so we can arrange a convenient time to recheck your vehicle and get this matter resolved for you. Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

September 05, 2025

Had my car in for service for 2 months. Never returned any calls. When I did get in touch with my service provider all he told me was there is no change or an ETA. Providing no details, so More

by mkrauss2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

North Bay GMC Cadillac responded

We understand how frustrating it can be to have your vehicle in service for an extended period and not have a clear ETA. Some repairs can take longer due to parts availability or other factors outside our control, but we always want our customers to feel informed. Please reach out to me directly if you have any further questions. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 04, 2025

Excellent! Thank you so much Mr. Williams, we appreciate you--great Service Advisor. Great experience. More

by THIRTEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Williams
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Sep 04, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 04, 2025

Very friendly and love the texting while car is being repaired to tell us what’s going on More

by naclerioron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia
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Sep 04, 2025 -

North Bay GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come!

September 03, 2025

A very professional and very courteous staff. Well qualified technicians. Overall it was a pleasant experience More

by TONY.PARISI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

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