North Bay GMC Cadillac - Service Center

Proficient, professional and timely. Thorough explanation and went over all the cost associated. I always have a great experience! Thorough explanation and went over all the cost associated. I always have a great experience! More

Sophia, the tech who no worked on my car and the service manager did a great job and my car is perfect manager did a great job and my car is perfect More

After contacting and visiting thirteen Cadillac dealerships across the Tri state area; I chose to order my Escalade IQL from North Bay Cadillac. I waited four years for the release of the Electric dealerships across the Tri state area; I chose to order my Escalade IQL from North Bay Cadillac. I waited four years for the release of the Electric Escalade. I contacted the General Manager John Campanelli and informed him that I wanted one of the first IQL’s manufactured. Mr. Campanelli informed me that my personality would match best with Sales Associate Francesco Bentivedo. We had one exchange where I provided Francesco all the details of the exact specifications that I needed and the accompanying deposit. Francesco informed me that the next time I would hear from him would be him informing me my vehicle was in production. I received a call a couple of weeks later of the production of the vehicle and several weeks after that he called to inform me that my Vehicle was ready to be picked up. The process was seamless and without the time consuming attempts to purchase items and packages I was not interested. I am elected to purchase the wheel protection package after Francesco explained all the details. I love my IQL and it arrived eleven weeks after I placed the order. One of the reasons I decided to go with North Bay Cadillac is they have by far the best and largest vehicle allocations; accompanied with No dealership mark ups. I visited another dealership that explained there was a $41,000 dealership mark up on the same exact car I ultimately ordered from Francesco. You are more than welcome to browse at other dealerships who will attach huge dealership mark ups or have your order on hold for years or go to NorthBay Cadillac and have Francesco get your vehicle delivered fast and as ordered. My wife now wants the same IQL as me and Francesco is the point person we will purchase from. Great team and I am very happy with my decision to purchase from Francesco Bentivedo at North Bay Cadillac. Alfred Lowe More

The dealership is very clean and everyone is very attentive. The car always comes back in great condition attentive. The car always comes back in great condition More

The person helping me never got back to me when they said. I always had to call back for information on my vehicle. I asked them to check their cameras for possible vehicle damage and never got back to said. I always had to call back for information on my vehicle. I asked them to check their cameras for possible vehicle damage and never got back to me. More

Great Service. Good Communication. I leased my car through Paul Conte Cadillac. They still send me coupons but North Bay never sends me coupons. I have asked my Good Communication. I leased my car through Paul Conte Cadillac. They still send me coupons but North Bay never sends me coupons. I have asked my prior sales representative prior to Sophia at least (2) times to put me on the mailing list for coupons…it never happens. This is frustrating because you will Not honor Paul Conte’s coupons but you will Not send me yours. Poor customer service dealing with thos situation! More

Happy working with William Robinson. Always returned my calls or texts. responsive to my questions Always returned my calls or texts. responsive to my questions More

Good efficient nice amazing professionals elegant best quality good service great customer support brilliant quality quality good service great customer support brilliant quality More

Great sales person john Campanelli and John tehraini Made me happy with my new lease tehraini Made me happy with my new lease More

I wanna thank Sophia for helping me out with my GMC truck. I got an emergency warning on the dash was able to get a spot the same day at North Bay Cadillac. Sophia service advisor. helped me get in an truck. I got an emergency warning on the dash was able to get a spot the same day at North Bay Cadillac. Sophia service advisor. helped me get in and out as quick as possible and fixing issue and explaining the issue I want to thank her for helping me out. Will come back 👍 soon More