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North Bay GMC Cadillac - Service Center

Great Neck, NY

4.2
145 Reviews
Call Service Center (866) 975-4659

145 Reviews of North Bay GMC Cadillac - Service Center

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August 30, 2025

We had a very pleasant experience. Everything that was offered is what we got. No surprises More

by CMELTON12
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you! We really appreciate your positive feedback! It means a lot to our team and motivates us to keep delivering top-quality service. Thank you for choosing North Bay GMC Cadillac.Feel free to contact me for any future service needs! Warm regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 29, 2025

You had my brand new car for 6 weeks to fix a bad transmission. Away from Will, it seems no one else did their job or cared. More

by GHANSEN0
Recommend Dealer
No
Employees Worked With
William
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your experience. We understand how difficult and frustrating it can be to be without your vehicle for an extended period, especially so soon after purchase. We're glad to hear that Will was able to support you during the process. While some repairs, like major transmission work can unfortunately take longer, we recognize how important it is to keep you informed and feeling taken care of throughout. If there’s anything more we can do or discuss, please feel free to reach out directly. Thank you again for your feedback and for giving us the opportunity to assist. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 29, 2025

The service people are great. But some mechanics have issues when working on certain things that have to be fixed by the warranty. More

by ICHAUDRY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback! We’re glad to hear you’ve had a great experience with our service team, we’ll be sure to pass that along. We also appreciate you bringing up your concerns regarding certain repairs under warranty. We're always working to improve and ensure that all repairs warranty or otherwise are handled with the same level of care and precision. If there's anything specific you'd like to discuss further, feel free to reach out directly. Thanks again for your review and for choosing North Bay! Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 29, 2025

Great service. Professional and friendly staff. Convenient and fast. Loaners cars are a great convenience More

by AMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2025 -

North Bay GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We're grateful for your support and so happy you were satisfied with your service. Thank you! Thank you for choosing North Bay GMC Cadillac. Warm regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC 516-487-2222

August 27, 2025

The turn around time for a vehicle service is terrible (average one week), communication is also generally very poor with few updates provided or not telling you the car is ready for days More

by RICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Aug 28, 2025 -

North Bay GMC Cadillac responded

Hi Rich, Thank you for sharing your feedback. I’m sorry to hear about the issues with turnaround time and communication during your service visit. I’d like to better understand what happened so we can address your concerns and improve our process. Please give me a call at 516-487-2222 so we can discuss your experience in detail. Sincerely, Victoria Valette Customer Experience Manager North Bay GMC Cadillac

August 27, 2025

The service reparative was wonderful. Very knowledgeable. Staff was very helpfu. Been going. For a long time More

by chillymonsta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

North Bay GMC Cadillac responded

Thanks so much for the kind words! We're really glad to hear you had a great experience and that our team was helpful and knowledgeable. It means a lot to us that you've been coming here for so long. We truly appreciate your support and look forward to seeing you again! Warm Regards, Victoria Valette Customer Experience Manager North Bay GMC Cadillac

August 26, 2025

Reps and management are extremely hospitable. Great with communications, honest and transparent. Customers service goes above and beyond! More

by Antoinette.Oliva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo
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Aug 26, 2025 -

North Bay GMC Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing North Bay GMC Cadillac, we look forward to having you as a valued customer for many years to come!

August 26, 2025

Professional, thorough and timely Great Facility, Courteous staff members, Clean and hospitable waiting area. Full service Technicians that understand my vehicles needs. More

by Aman B
Recommend Dealer
Yes
Employees Worked With
William Robertson
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Aug 27, 2025 -

North Bay GMC Cadillac responded

Thanks for the great review! We're always here to provide honest, reliable service whenever you need us. So glad to hear you had a great visit! Thanks for trusting us with your vehicle. Feel free to contact me for any future service questions! Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service 516-487-2222

August 25, 2025

He was great, very informative and explained everything in detail. Didn't push us to have it something done. He explained when we should have the items replaced, and gave the choice to us. Very satisfied w More

by SEDENAKKURT
Recommend Dealer
Yes
Employees Worked With
Keyan Zahedi
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Aug 26, 2025 -

North Bay GMC Cadillac responded

Thank you for the kind review! At North Bay we pride ourselves with thorough and honest service! We’re proud to have earned your trust and look forward to serving you again. Feel free to contact me for any future service questions! Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service 516-487-2222

August 24, 2025

Thank you for the great service to my car. I was in and out so fast. More

by Hectorl.ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2025 -

North Bay GMC Cadillac responded

Hi Hector, Thank you so much for the kind words! We're glad we could get you in and out quickly and take great care of your car. Looking forward to seeing you again next time! Feel free to contact me for any future service needs. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service

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