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North Bay GMC Cadillac - Service Center

Great Neck, NY

4.2
145 Reviews
Call Service Center (866) 975-4659

145 Reviews of North Bay GMC Cadillac - Service Center

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August 24, 2025

They are not customer friendly and pathetic service they provide to customers and staff is horrible. More

by ABHIJITBABBAR67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keyan zahedi
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Aug 26, 2025 -

North Bay GMC Cadillac responded

Hi Abhijit, We're sorry to hear that your experience didn’t meet expectations. We’re always working to improve, and feedback like yours helps. If you'd like to share more details, feel free to reach out to me directly at 516-487-2222. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service

August 24, 2025

Could not do repair due to failure of essential computer module. They did not charge for it. More

by Noreply
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback! It was a pleasure serving you, and we look forward to helping you again in the future. If you would like to further discuss your visit or have any other service questions, feel free to contact me at your convenience. Sincerely, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service 516-487-2222

August 23, 2025

Good service Was able to get an appointment quickly and car serviced within a one hour window. The price was a bit high, but worth it. More

by Karencrc2000
Recommend Dealer
Yes
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Aug 26, 2025 -

North Bay GMC Cadillac responded

Thank you! We really appreciate your business and your review. Thanks for letting others know about your positive experience.Feel free to contact me for any future service needs. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service

August 23, 2025

Great management and staff, never had a better experience getting a car, sales people are excellent More

by STEVEBEAR99
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 23, 2025

The representatives are very polite and professional service. The waiting area is also very clean and comfortable More

by TONY.PARISI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2025 -

North Bay GMC Cadillac responded

Hi Tony, Thank you for the great feedback! We’re glad to hear you had a positive experience with our team and enjoyed the clean, comfortable waiting area. We appreciate your support and hope to see you again soon!Feel free to contact me for any future service needs. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service

August 23, 2025

Very easy to get an appointment. Everyone is very courteous. The service is very good. More

by LMSAGLIOCCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your experience. It’s great to know our service made a difference. Thanks for your kind words and for being a valued customer. Feel free to contact me for any future service needs. Best regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC Service

August 22, 2025

North Bay Cadillac is very professional, extremely easy to communicate to & are willing to please in any way they can. I highly recommend North Bay Cadillac!!! More

by ninafilardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your wonderful review, Nina! I'm thrilled to hear that you found North Bay Cadillac Buick GMC to be professional and easy to communicate with. Your recommendation means a lot to us, and we're grateful for your support. We look forward to assisting you again in the future! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

August 21, 2025

The staff is very friendly, I have been offered a shuttle service every time. And they are very accommodating More

by ALIZA84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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Aug 21, 2025 -

North Bay GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 20, 2025

Worst I ever had to deal with, no communication, no calling back, was told car fixed, safe to drive , next morning when I was picking up the car, they told me engine lights just turned on, no answer More

by MONIKAP718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sophia
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Aug 21, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your experience with us, Monika. I understand your frustration regarding the lack of communication and the situation with your vehicle. At North Bay Cadillac Buick GMC, we are committed to providing our customers with timely updates and reliable service. We would appreciate the opportunity to address your concerns further. Please feel free to reach out to us at your earliest convenience. Thank you for your feedback. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

Aug 22, 2025 -

MONIKAP718 responded

I don't know what they did to my car, it's worst than when i brought car to them , the engine light was on , first i was told to pickup my car was told it's fixing, when the guys handed me keys he said light went back on and he told me to go to the mechanic, no explanation, now the car making all kind of noises , i filed claim with gmc , also they won't provide me with any paperwork or diagnostic tests printouts

August 20, 2025

Very nice staff and friendly people who take care me very nice thanks all them More

by FRANK.GUASTELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2025 -

North Bay GMC Cadillac responded

Hello Frank, We really appreciate your positive feedback! It means a lot to our team and motivates us to keep delivering top-quality service. We're grateful for your support and so happy you were satisfied with your service. Do not hesitate to contact me for any of your service needs. Thank you! Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

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