North Bay GMC Cadillac - Service Center

North Bay GMC Cadillac responded

Thank you for your feedback! We truly appreciate you taking the time to share your concerns. I understand your frustration regarding the diagnostic fee. Due to the mileage of your vehicle, our service advisor did inform you of the $275 diagnostic charge prior to any work being performed. This was also acknowledged and agreed upon through your signed authorization. If you have any additional questions or need further clarification, please don’t hesitate to reach out to me directly. I’d be happy to assist you further and ensure everything is clearly explained. Warm Regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

North Bay GMC Cadillac responded

Thank you for the 5 stars! Our team works hard to ensure a great experience and we’re glad it shows. Here at North Bay we pride ourselves on top notch service. We hope to see you here again soon! Feel free to contact me for your next service visit. Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

North Bay GMC Cadillac responded

Thank you for the fantastic review! We're committed to providing the best service possible and your feedback reassures us we’re on the right track. We are glad you had a great experience. Feel free to contact me for your next service visit! Sincerely, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

North Bay GMC Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We really appreciate your business and your review. Thanks for letting others know about the positive experience you had with Sophia. Warm Regards, Victoria Valette Customer Experience Manager North Bay Cadillac Service 516-487-2222

North Bay GMC Cadillac responded

Thank you so much for your kind words and for taking the time to share your experience with North Bay Cadillac. We’re thrilled to hear that our team has provided you with helpful and accommodating service, and that you’ve noticed the positive changes. Your satisfaction is our top priority, and it’s wonderful to know that our commitment to professionalism and continuous improvement is making a difference. We truly appreciate your support and look forward to serving you again in the future! Warm Regards, Victoria Valette Customer Experience Manager North Bay Service Department 516-487-2222

North Bay GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing North Bay GMC Cadillac.

North Bay GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

North Bay GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at North Bay GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

North Bay GMC Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at North Bay GMC Cadillac.

North Bay GMC Cadillac responded

Hi Paul, I'm sorry to hear that your experience with us didn’t meet expectations. It’s important to us that every customer feels taken care of and confident in our service. If there are any remaining concerns you'd like to discuss, please don’t hesitate to reach out to me directly. Victoria Valette Customer Experience Manager (516) 487-2222