North Penn Mazda - Service Center

North Penn Mazda responded

Thank you so much for your kind words, Tractorvic! We’re thrilled to hear that you had such a positive experience purchasing your Mazda here at North Penn Mazda. Our team is dedicated to providing great service and a welcoming atmosphere, and it’s wonderful to know that came through. We truly appreciate you choosing us and look forward to seeing you again for all your Mazda needs! 🚗✨

North Penn Mazda responded

Thank you so much for the 5-star review! 🌟 We’re thrilled to hear that our team kept you informed and made your visit a positive experience. It means a lot to know you appreciate the updates and recommendations—we always want to keep our customers prepared and confident about their vehicles. We truly value your trust and look forward to seeing you for your future services!

North Penn Mazda responded

Thank you so much for your kind words! We’re glad to hear that our team made your visit a friendly and comfortable experience, and that the process went smoothly for you. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back again!

North Penn Mazda responded

Jmarsh04@verizon.net, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and the opportunity to address your concerns. After inspecting your vehicle, we confirmed that the roof trim pieces were bent and had become unsecured due to broken clips. You mentioned that the damage occurred after visiting a car wash, and we understand how frustrating that can be. Unfortunately, as your advisor explained, this type of damage is not covered under warranty, as it was caused by an external factor. That said, in recognition of your continued loyalty to North Penn, we offered to replace the trim pieces at no cost to you. We hope this gesture reflects our appreciation for your business and our commitment to your satisfaction. Your advisor also mentioned that certain automatic car washes—depending on their design and equipment—can sometimes cause damage to exterior trim pieces. High-pressure water, brushes, or even air dryers may contribute to such issues. To help prevent this from happening again, we recommend trying a different car wash location or method in the future. We’re truly sorry to hear that this experience has led you to feel disappointed in our service department. It’s always our goal to provide exceptional care and support to every customer, and we regret that we fell short of your expectations in this instance. If there’s anything more we can do to assist you, please don’t hesitate to reach out. Amanda Young Service Manager amanda@northpennmazda.com 267-956-1160

North Penn Mazda responded

Hi Tsanna, Thank you for taking the time to share your experience! We’re thrilled to hear our team made you feel comfortable and supported throughout the process. Providing a friendly, professional, and pressure-free experience is exactly what we aim for, and your feedback means a lot to us. We look forward to serving you again in the future! Best regards, North Penn Team

North Penn Mazda responded

Hi Joe, Thank you so much for sharing your experience! We’re thrilled to hear that our Body Shop Supervisor was able to provide the time, guidance, and support you needed to make the best decision for your car. We take pride in offering personalized service and it’s wonderful to know it made a difference for you. We truly appreciate your kind words and your trust in us! — The North Penn Mazda Team

North Penn Mazda responded

Hi Helene, thank you so much for your kind words! We’re thrilled to hear that you enjoyed the detailed video from our technician and that the team was able to resolve the loose connection for you. It’s great to know you appreciated the complimentary car wash as well. We take pride in treating every guest like family, and your feedback means the world to us. We look forward to seeing you again! — The North Penn Team

North Penn Mazda responded

Thank you so much for the recommendation! We’re thrilled to hear that you had a great experience with our staff and found the process easy and personable. We truly appreciate your kind words and look forward to serving you again in the future!

North Penn Mazda responded

Thank you for sharing your experience! We’re so glad you enjoy the transparency of our video messaging. Our goal is to keep you informed every step of the way, so it’s great to hear that you appreciate knowing exactly what’s being done with no surprises.