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North Point Volvo Cars

Alpharetta, GA

4.6
87 Reviews
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1570 Mansell Rd

Alpharetta, GA

30009

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Showing 87 reviews

May 20, 2025

Sales dept eager to respond, poor at taking time to verify if vehicle is really available. Asked about pre owned vehicle told it was available, almost at dealer driving over, and told it had a deposit, More

by Shawn McCallum
Recommend Dealer
No
Employees Worked With
Louis Dymant
May 23, 2025 -

North Point Volvo Cars responded

Shawn, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to make this up to you. If you are willing, please reach out to our General Manager at (844) 453-5720 at your earliest convenience.

May 20, 2025

Always the best any time I come in with either of my XC60s or XC40 More

by teamhq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia....Reggie
May 23, 2025 -

North Point Volvo Cars responded

We really appreciate your positive review! We look forward to your next visit! Take care!

May 17, 2025

Since October 2024 when my Toyota Carolla was hit and totaled by an Uber Driver, I didn't know how I was going to get to work, Church, etc. This Volvo Dealership came through for me with flying colors. I More

by Mama Mette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heather and her husband.
May 21, 2025 -

North Point Volvo Cars responded

We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2025

My Service Advisor, Matt Price, is knowledgeable, professional and courteous. I trust him. I use the Northpoint Volvo service department in part because of him. More

by rmbh1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Price and Car Loan Manager
May 21, 2025 -

North Point Volvo Cars responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

May 16, 2025

Sales person Owen made the process very quick and simple. Clear communication and fair process. More

by kathleen0402
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Owen, Zack
May 21, 2025 -

North Point Volvo Cars responded

Kathleen, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

May 15, 2025

The service center was well maintained, super friendly and eager to help. I got my vehicle back faster than expected. Joseph (my service representative) kept me informed throughout the process and was ple More

by greghenderson2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
May 18, 2025 -

North Point Volvo Cars responded

Greg, we really appreciate your positive review! We look forward to your next visit! Take care!

May 13, 2025

Stay Away. Service department is inept, management is apathetic. You are a number with Northpoint, dont expect anything more. Service department was anemic, More

by David Muir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Crenshaw
May 17, 2025 -

North Point Volvo Cars responded

David, Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to our General Manager at (844) 453-5720 when you have a chance. Thank you, and we look forward to hearing from you.

May 12, 2025

Have gotten my Volvo serviced here on a few occasions. Dealership seems to be under new ownership now and not impressed with the direction it's going overall. They've added a new 3% surcharge for cred More

by Screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
May 14, 2025 -

North Point Volvo Cars responded

Hello, Thank you for taking the time to leave us feedback about your experience with us. The 3% credit card fee simply covers the cost charged by card processors and isn’t something we profit from. It’s becoming more common across the industry, but we know it can still be frustrating. We’re always committed to keeping things transparent and doing our best to earn your trust every step of the way. We would appreciate the opportunity to turn your experience around. Please reach out to our General Manager at (844) 453-5720 at your earliest convenience.

May 09, 2025

The dealership is wonderful…it’s clean friendly customer service oriented. Rick is the most trustworthy knowledgeable salesperson. Joseph is an incredible service advisor! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph, Christian
May 10, 2025 -

North Point Volvo Cars responded

Michelle, we are so pleased you enjoyed your visit to North Point Volvo! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2025 -

Michelle responded

It truly was a great experience and I’ve been to numerous Volvo dealerships across the United States. Joseph makes a big difference, a huge asset for northpoint Volvo!

May 07, 2025

I informed the service consultant I only want an oil change and the oil filter replaced. What I received is an inspection and added service in an email that I need to reject five other things that I ne More

by tee9541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Wise, Jesse Rhoton
May 10, 2025 -

North Point Volvo Cars responded

Hello, It is disappointing for us to hear that your experience was anything less than exceptional. We would appreciate the opportunity to address your concerns. Please reach out to our General Manager at (844) 453-5720 when you have a chance. Thank you, and we look forward to hearing from you.

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