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North Point Volvo Cars - Service Center
Alpharetta, GA
45 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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45 Reviews of North Point Volvo Cars - Service Center
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May 07, 2025
I informed the service consultant I only want an oil change and the oil filter replaced. What I received is an inspection and added service in an email that I need to reject five other things that I ne change and the oil filter replaced. What I received is an inspection and added service in an email that I need to reject five other things that I never asked for. I also was SHOCKED by the extremely high price for an oil change! Reading the dissertation estimate i received in an email with the added gas additive for $35 was also a ripoff that was included and could not be rejected. Included in the list of charges there are excessive junk fees for disposal and shop fees. I will never take my Volvo to Northpoint Volvo again. They did not LISTEN TO THE CUSTOMER and made me feel xxxxx! Any person who thinks it takes more than $120 for an oil change, replace a filter and add gumout fuel additive to their vehicle is an idiot. I am no idiot and Northpoint Volvo charges excessively for an oil change. It is not a complimentary car wash or multipoint inspection, especially if I did not want any package! I check my own tire pressure and top of fluids so that was just another ripoff and something I specifically mean when I stated that I only want an oil change. They don't care and the price is reflected of $120 more dollars that you do not want. I also believe this survey is a waste of my time, Northpoint Volvo won't do anything to give the customer the service they want and asked for. They are greedy xxxxxxxx! If I recommended repricing an oil change ands filter change to $120 and nothing else, they would reject it because they know adding the other junk is where they make more money More
by tee9541
Employees Worked With
Marcus Wise, Jesse Rhoton
April 29, 2025
Joseph was very professional and kept me informed as requested. Fast and honest service. All the staff is friendly and helpful. That’s why I drive to this dealership for service. requested. Fast and honest service. All the staff is friendly and helpful. That’s why I drive to this dealership for service. More
by rogers247
Employees Worked With
Joseph Charlesworth
