Reason for Visit: Sales
I recommend this dealer: No
My Review of North Texas Nissan:
DON'T DO IT!! These people are dishonest, scandilious, rude, and lazy. They practice bad work ethics and I can't believe they don't know that a happy customer is a customer for life. I think the "1" rating for customer svc, quality of work, and overall experience is too high for North Tx Nissan. I've purchased 4 new vehicles in my life and have never dealt with such an unprofessional dealership. 1st, David I. (salesman) did not inform us that the BRAND NEW car he was showing us had a replaced engine by Nissan. We did not find this out until we got home (after going through about 20 pages of paperwork). The worst part about that is the finance mgr (Sean Briggs) knew this and still sold us an extended warranty. Because the engine was replaced, the car already came w/an extended warranty. When we called to try to cancel it (the same day), he told us it was too late. When we were finally able to get our car to take it home the day we got it, (after waiting over an hour), it was FULL of scratches (hood, trunk, fenders, mirrors, doors). You would think they would mention it and say they will look in their inventory for another new car or repair the scratches immediately. They actually tried to pass it off on us. We scheduled an appt to get the scratches fixed (were told we would be contacted the following business day). I had to call them to follow up and was treated VERY rudely as if I were bothering them. When I finally got thru to the body shop, I was told they put on the paperwork "NO LOANER CAR". Not to mention, they set my appt 2 weeks out b/c they were "busy". What kind of business is that?? I called the new car sales mgr (Chris Gurley) and he told me that is not their policy. When I told him that Bankston Nissan Lewisville did it for me (I purchased my car in Lewisville, the one at NTN was for my husband), he told me, "That's them. What they do is not our policy". Well that definetely defines a good dealership from a scandilious one. I am waiting for Chris to call me back because he told me that he would try to push up my appt and get me a loaner... I'm not going to hold my breath.
Here's the worst part: They didn't want to accept my husband's car because he was upside down. They told us to turn in the car to the company we financed it through and it would be okay. "Go ahead, relinquish it or get it repossessed. It won't go against you b/c you will be paying on this car. In the end, it is a wash." I must have been wearing my "stupid" sign on me that day. I hope there aren't people out there that have given in on that one.
Oh, and for those of you who like privacy, when you negotiate, you are in the showroom floor full of tables and other people. They can hear all your business.
The only good thing about this dealership is Ahmad (the body shop manager).
*** GO TO BANKSTON NISSAN LEWISVILLE *** See Lamir or David Najor.
Was this review helpful to you? Yes | No