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Northern Neck Chevrolet

Montross, VA

Overview
Employees
Reviews
Vehicles
4.9
25 Reviews
Northern Neck Chevrolet is your trusted dealership in Montross. We not only offer sales, but also assure brilliant after-sales maintenance for your vehicle. From the time you enter our showroom till when you service with us, you can expect to be treated like family, each and every visit. Tappahannock, Fredericksburg, and Richmond, VA Chevrolet customers can view our extensive inventory, as well as our competitive lease specials, financing options and expert auto service. We are dedicated to providing an exceptional customer facility and being an integral part of our community.
Contact Dealership

18175 Kings Highway

Montross, VA

22520

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Showing 25 reviews

October 14, 2025

Excellent service excellent salesman . Chuck is very easy to work with and very thorough in his work. More

by carlhayden22560
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradley Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2025 -

Northern Neck Chevrolet responded

Thank you so much for the kind words and great review! We're thrilled you had such a great experience with us, and we'll be sure to pass your compliments along to Chuck, Brad, Alex, and Angie. :)

October 12, 2025

Dealership was great to work with the car was ordered and came in perfect as ordered. More

by HDRILEY47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Northern Neck Chevrolet responded

Thank you so much for the positive review. We hope you enjoy your new ride!!!

October 12, 2025

Alex is amazing. Great young man that really cares. Only thing that we had an issue with was the finance department. Didn’t seem to care or have the urgency to make t More

by Matt@wmwebbhvac.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Northern Neck Chevrolet responded

Thank you for taking the time to leave us your feedback. We are thrilled to hear you had such a great experience with Alex, and we'll be sure to pass along your kind words. He truly is a great young man and a valued member of our team. We are, however, very sorry to hear that your experience with our finance department did not meet your expectations. This is certainly not the standard of service we strive for, and we sincerely apologize for the lack of urgency you felt. We take this feedback very seriously and will be addressing this with our team. We would appreciate the opportunity to make this right. Please contact me directly at (800) 883-8901 so we can discuss this further and ensure your next experience is a five-star one.

October 12, 2025

Great people and love buying cars here. However the shop rates are too high for me to want to bring a.vehicle for service. It seems all dealerships have similar rates but private shops are More

by CONNIEMANSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carol Williams
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Oct 13, 2025 -

Northern Neck Chevrolet responded

Thank you so much for your kind words about our team. We are so happy to hear that you love buying cars with us. We also appreciate your honest feedback regarding our service rates. We understand that our pricing is different from private shops, and that's largely due to our factory-certified technicians, specialized diagnostic equipment, and the use of genuine parts designed specifically for your vehicle. We believe this specialization provides a higher quality of service and peace of mind. We'd love to chat more about this and find a service option that works for you. Please feel free to call us at (800) 883-8901.

October 08, 2025

Chuck Hayden is knowledgeable, personable and professional. I appreciated the time he took, and the level of detail, to explain the product and the sales process. Very professional. More

by churchmj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chuck Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2025 -

Northern Neck Chevrolet responded

Thanks, Mike! I appreciate your positive review. We strive to provide this level of experience to all our customers and hope to have you back soon for stellar service on your new ride as well.

October 07, 2025

Alex, Rex and Chuck went above and beyond to ensure a smooth and easy process! Will recommend them over and again! More

by regisslaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex Gordon
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Oct 09, 2025 -

Northern Neck Chevrolet responded

Thank you for the positive review! We strive to make the car-buying process as effortless as possible. We hope to see you soon to service your new ride. Enjoy!

September 29, 2025

Service was quick and professional. But boy has the price of an oil change gone up! And charging an extra 3% to use a debit or credit card card. Outrageous! The owners have a $2M home More

by Dchilders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
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Oct 13, 2025 -

Northern Neck Chevrolet responded

Thank you for your feedback. We're very sorry to hear that you had a disappointing experience during your recent visit. Like many small businesses, we have faced rising costs for materials and operations. To continue providing the high-quality service our customers expect, we recently had to make the difficult decision to adjust our prices. Regarding the payment processing fee, this is a standard charge that covers a portion of the costs passed on to us by card networks. We believe in transparency to give all our customers the option to pay with cash to avoid the fee. The satisfaction of our customers is our top priority, and we would like to discuss your experience with you further. Please feel free to contact us directly at (800) 883-8901 so we can work toward a resolution. Thank you, Tom Collins, Owner

September 29, 2025

Very kind staff, willing to negotiate on your deal, gave me the best price for my trade in that was possible. Finance lady was very kind and knowledgeable, service staff seem great. My sales person Alex w More

by SGIBAUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex
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Oct 13, 2025 -

Northern Neck Chevrolet responded

Alex & Rex would personally like to THANK YOU for your awesome review! It was an absolute pleasure helping you find the perfect vehicle and making sure you felt right at home behind the wheel. We take pride in going the extra mile at Northern Neck Chevrolet and Rex ensures we never miss a step. I'm glad the dedication shines through. Enjoy every mile in your new ride - you deserve it!

September 24, 2025

Alex went above and beyond to help my wife purchase and I purchase a car. I couldn't have asked for a better experience. I have purchased tons of cars in my life and this was the fastest, least pushy, stre More

by lanezm.zl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2025 -

Northern Neck Chevrolet responded

Thank you so much for you review. We are so glad that you had a pleasant car buying experience. Here at Northern Neck Chevrolet, we strive to make it an easy place to do business.

September 16, 2025

My sales man Alex and his boss Rex went over and above getting me the vehicle that I wanted. Alex also spent hours teaching me all the bells and whistles of my new vehicle! More

by SGIBAUD
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex
Report | Print
Oct 13, 2025 -

Northern Neck Chevrolet responded

Thank you so much for the fantastic review! We're thrilled that Alex and Rex could go above and beyond to get you the vehicle you wanted and that Alex took the time to show you all the new features. We really appreciate your business and hope you're enjoying your new ride!

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