Northfield Motors Inc - Service Center

I was disappointed that I had a 9:00 am appointment for oil change on my new Explorer and it took a hour and thirty minutes. Seems excessive for a oil change. oil change on my new Explorer and it took a hour and thirty minutes. Seems excessive for a oil change. More

Got my truck serviced for new tires and oil change. Cathy and Alex were awesome to work with. Both made sure I was taken care of and I was aware of everything going on with my truck. and Alex were awesome to work with. Both made sure I was taken care of and I was aware of everything going on with my truck. More

Friendly service staff, knowledgable. Very down to earth crew. They are there to help you with the most thorough and economical way. Dokmo is my dealer for Ford service Very down to earth crew. They are there to help you with the most thorough and economical way. Dokmo is my dealer for Ford service More

Dokmo Lack of Service Center I am unsatisfied with the service at Dokmo. I brought my Chrysler Town and Country in for warranty work. Intermittently the van would not start unles I am unsatisfied with the service at Dokmo. I brought my Chrysler Town and Country in for warranty work. Intermittently the van would not start unless the vehicle was put into neutral. The service technician indicated that a new ignition module was required. We agreed to replacing it after confirming it was covered by the warranty (service contract) We advised that we only wanted work done that was covered under warranty. We received a called after the new ignition module was installed to inform us that our key fobiks would not program with the new module and that we needed to replace the keys at our expense. $400 total for two new key fobiks. It was my position that we should not be responsible for this charge as we were not given any up-front warning that this could happen. The best compromise the dealership was willing to make was 20% off the cost of keys. A couple weeks after having our van back we are experiencing the exact same issue. Now we are back to square one. It's time to find a service department that offers honesty and quality workmanship. Do yourself a favor and avoid DOKMO, unless you like being billed for the ineptitude of others. More

Stopped for an oil change, left with a new car! Staff was friendly, service was great. I stopped in for an oil change and they got me in right away. Long story short, I ended up buying a new car a Staff was friendly, service was great. I stopped in for an oil change and they got me in right away. Long story short, I ended up buying a new car and I couldn't be happier! More

Highly Recommend Dokmo Service Department Traveling across country with our 5th wheel and 2 cats, the transmission on our 2014 Dodge Ram failed. Dokmo not only obtained the necessary replacem Traveling across country with our 5th wheel and 2 cats, the transmission on our 2014 Dodge Ram failed. Dokmo not only obtained the necessary replacement transmission within 12 hours and installed immediately, they allowed us to "camp" in their lot while they worked on our vehicle. AND they gave is a loaner. From the service manager to the mechanic to the person who set up our loaner to the many random employees who stopped by our RV to ask if we needed anything, everyone at Dokmo was outstanding. We received this level of service as mere passers by. We believe that this dealership and staff exemplify excellence in all regards. More

Overpriced parts I was charged over $300 dollars for a $30 part. I understand employing some markup, but 300% markup is excessive. It's actions like this that will tur I was charged over $300 dollars for a $30 part. I understand employing some markup, but 300% markup is excessive. It's actions like this that will turn customers away. More

Horrible service department! I bought my truck new in 2014 and the sales staff was fine. Since then I have had nothing but trouble trying to get repairs performed. It took 6 week I bought my truck new in 2014 and the sales staff was fine. Since then I have had nothing but trouble trying to get repairs performed. It took 6 weeks to get accessories installed. The bumper started rusting and they told me all they could do is take pictures. Now the lug nuts are rusty which is clearly from improper tooling when they removed and installed the wheels during tire rotation and the 3 TIMES IT TOOK TO FIX THE TIRE PRESSURE MONITOR SYSTEM. More