Northside Imports Houston

Do no go to this place for service The too long didn't read: They wrecked my car, did a terrible job fixing it, made me wait hours at their dealership, got me a bad loaner car, couldn't The too long didn't read: They wrecked my car, did a terrible job fixing it, made me wait hours at their dealership, got me a bad loaner car, couldn't figure out why I had a check engine light, told me it would be ready 5 times before it was actually ready, wouldn't answer my calls, wouldn't return my calls, and would tell me they would call me with updates and failed to follow through. And then they tried to act like they did a good job. I went there to get warranty work done on my car (service engine light coming on). When I got there, I had to wait 3 hours to get a loaner car because they thought I wouldn't need one despite anticipating a multi-day wait. They got me a loaner (possibly the crappiest car I've ever driven). Next morning, they call and say they can't figure out why I had a service engine light, but that they would work on other things and would give me an update call by 4:30. No call came, so I called them and they told me a part I need would be in the next morning and they'd call me first thing the following morning. No call came, so I left a message at lunch. No call. I called again at 3 and they finally answered, saying again the car would be ready the following morning and they'd give me a call. They actually call this time (though not until mid-day) and say the car would be ready by the end of the day. I get a call an hour later. They crashed my car. No joke. They crashed it. Still can't get me a better loaner. They "fixed" my car (they did a terrible job, there are still small marks they missed because they can't do anything right) and acted like they were doing me a favor fixing the damage they did. The following Monday (so they've had my car for a full week at this point), they tell me they finally figured out why my car was having the service engine lights, tell me they'll call me the following morning, hopefully to tell me the next day it was ready. No call Tuesday. I call Wednesday and nobody answers or calls back. I call Thursday and they finally answer and tell me one service person had a family emergency (I don't know why none of the other workers could at least call over a multi-day period, but whatever) but my car should finally be ready the next day. So, after almost two weeks in the worst loaner they have, I finally get my car back, with a poor paint job, from the dealership. This was not only the worst dealership experience I have ever had, this was the worst consumer experience. And that includes ordering things off of Amazon from fake sellers. If I had to give positives (and I only do this to TRY and be fair), there were two. First, they did work me in a little sooner than expected and second, they tried really hard to fix all the major mistakes they made (but that doesn't overcome the HUGE list of mistakes). More

Northside Imports is awesome. I like the fact that most people that work there treat you pretty nice. I'm happy to wait for my car to be serviced in their waiting area because I lo I like the fact that most people that work there treat you pretty nice. I'm happy to wait for my car to be serviced in their waiting area because I love their chai latte, hot cocoa and coffee machine. I sit there and read a magazine or watch TV. I like that Santiago, the person who sold me the car over 2 years ago still acknowledges me every time I'm there. More

Recent Purchase/Issues Purchased new vehicle in Sept 2017. Issues with radio, side ground effect skirt and low oil pressure handled professionally. Problems w/lender resol Purchased new vehicle in Sept 2017. Issues with radio, side ground effect skirt and low oil pressure handled professionally. Problems w/lender resolved. Everyone at Dealer very helpful. More

First visit Very nice experience, great staff,no high pressure sales. Very open to all questions and offered any assistance needed. I would recommend this dealers Very nice experience, great staff,no high pressure sales. Very open to all questions and offered any assistance needed. I would recommend this dealership easily More

Buyer Beware! My family lost all of our vehicles in Hurricane Harvey. I found a well-priced vehicle at Northside Imports that met all of my needs (and some of my w My family lost all of our vehicles in Hurricane Harvey. I found a well-priced vehicle at Northside Imports that met all of my needs (and some of my wants). I inquired about it through Northside Imports’ website and was contacted by one of their salespeople. We spoke on the phone, text, and he even sent me a video of the vehicle. I set up an appointment for later that day, and drove across town to their dealership. The salesman was super nice, we took a test drive, and agreed on a number pending a 3rd party inspection, which is a necessity post-Harvey. The inspection only found a couple of issues, the worst being that the battery was bad and on its last legs. I took the report back to Northside Imports to discuss it and see about getting the battery replaced since they should have caught that in their inspection. This is where the whole experience took a major downturn. The salesman was helping someone else, so I talked to one of the managers, Parish Hadley. Parish treated me like a piece of garbage, something less than human. Here is the end of our conversation: Me: “Out of the couple of issues here, I’d like the dealership to replace the battery. It should have been caught in your inspection.” Parish Hadley: “There’s nothing we can do for you. The vehicle is already priced competitively.” Me: “You can’t replace a battery?” Parish Hadley: “Batteries go out all the time. My wife’s went out last week. Do you want the vehicle or not?” Me: “I need a vehicle. But the vehicle needs to have a reliable battery.” Parish Hadley: “Well, if your battery dies in a week, call us and we’ll see what we can do.” Me: “This is how you treat victims of Harvey?” Parish Hadley (snarkily as he walked away): “We try to accommodate our customers.” How was that accommodating? I can’t capture in a review how horrible this conversation was, and how rude, arrogant, and downright mean Parish Hadley was during it. What should have been a renewing moment for me in replacing a vehicle after losing one in Harvey was completely destroyed by this guy. He is most of the reason for my low review of this place. The rest of the reason being that if your Maserati dealership is running so tight that you can’t afford to replace a battery on a pre-owned vehicle, that should give you some indication on how they run their business, and what you can expect when you go there. Get a 3rd party inspection! They won’t do anything about the findings, but at least you’ll know, and can hopefully walk away. More

Best car buying experience There are 2 Alfa dealers 5 min from my house and I chose to drive 40 miles to buy from Northside Imports. Ben Weatherford is honest ,helpful,and knowl There are 2 Alfa dealers 5 min from my house and I chose to drive 40 miles to buy from Northside Imports. Ben Weatherford is honest ,helpful,and knowledgeable. The entire staff was nice and great to do business with. Thanks so much More

Excellent Care My salesperson was communicative and attentive. I found him pleasant, knowledgeable and understanding. He never hounded me and was quick to go above a My salesperson was communicative and attentive. I found him pleasant, knowledgeable and understanding. He never hounded me and was quick to go above and beyond. More

Ryan Hon is an Ace! Thank you to Ryan hon for really taking care of me. This was the quickest car buying experience I've ever had. And thank you to Santiago for handling Thank you to Ryan hon for really taking care of me. This was the quickest car buying experience I've ever had. And thank you to Santiago for handling everything including the delivery. More

Informative sales person Cameron was Very helpful in our quest for a Maserati. Thank you very much for the information given and helping search in the temporary lot. Cameron was Very helpful in our quest for a Maserati. Thank you very much for the information given and helping search in the temporary lot. More

Best Customer Service. DeAngelo Burrell is the best. We saw few car before I made my decision. He will work with you and will make you comfortable with your purchase. DeAngelo Burrell is the best. We saw few car before I made my decision. He will work with you and will make you comfortable with your purchase. More