Back

Northtown Subaru

Amherst, NY

4.9
538 Reviews

3930 Sheridan Drive

Amherst, NY

14226

Directions

By Type

538 Reviews of Northtown Subaru

May 29, 2025

Having bought the car about 4 months ago from north town, I brought it in for service for a coolant leak. mechanic that spoke to me first was extremely dismissive and rude, calling my appt a “waste of time”. More

by kyleclark4333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Old short skinny guy
May 26, 2025

Brought my outback in for tire rotation and oil change with inspection. I dropped my car off at 9:15 and after several inquiries, I did not get it back til 4:00. Their service dept is usually much more ef More

by Emz869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
May 27, 2025 -

Northtown Subaru responded

Hi! Thank you for sharing your experience with us. We apologize for the delay during your recent visit to Northtown Subaru and appreciate your patience. We'll strive to improve our efficiency in the future, and we hope to provide a smoother service next time! Taylor Bonati - Service Manager - (716) 839-3800 ext. 23120

May 24, 2025

Brought car in for service. Was there a long time, but vehicle required a good deal of maintenance. Staff was polite and competent. One of the cleanest dealerships and servic More

by triangle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel, Michael Ahern
May 26, 2025 -

Northtown Subaru responded

Thank you for your feedback! We're glad to hear that our Northtown Subaru team provided polite and competent service. We appreciate your suggestion about the vending machines and will take it into consideration. Safe travels until we see you next time!

May 19, 2025

Gabriel was very efficient, helpful, knowledgeable, kind and right on with the time the car would be done by. More

by Kevintully0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel
May 19, 2025 -

Northtown Subaru responded

Kevin, we're delighted to hear that Gabriel provided such efficient and helpful service at Northtown Subaru. Thank you for sharing your experience with us!

May 19, 2025

Got tires rotated and oil change. Was in and out in 30 min. Did have issues calling and trying to make appointment. The call back feature was glitching out. More

by thugick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherrie
May 19, 2025 -

Northtown Subaru responded

Thugick, thanks for sharing your experience with us at Northtown Subaru. We're glad to hear the service was quick but apologize for any inconvenience with our call-back feature. We'll work on improving that aspect!

May 19, 2025

It was a good experience except it was an extended warranty matter and they wanted to charge me over $100 “diagnostic fee”. It was taken off once we complained about it. More

by suebrownstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know Michael Ahern. Worked with Rose. , Michael Ahern
May 20, 2025 -

Northtown Subaru responded

Sue, we're glad to hear that the issue was resolved and you had a good experience overall at Northtown Subaru. We appreciate your feedback and hope to serve you even better next time!

May 16, 2025

They did great job doing New York inspection and l will come back for other services More

by Miketryniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ahern
May 16, 2025 -

Northtown Subaru responded

Thank you for sharing your review, Mike! We appreciate you as a loyal customer!

May 14, 2025

The service department is excellent with communicating to the customer. They also have outstanding customer service. Sherri was phenomenal with attentiveness to my car service. More

by Drew Stella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Lewis
May 15, 2025 -

Northtown Subaru responded

Drew, we're delighted to hear that Sherri and the team at Northtown Subaru provided you with excellent communication and outstanding customer service. Thank you for the kind words!

May 13, 2025

Service department was courteous and checked me in on time. Appointment didn’t take long at all. More

by Bassluvr66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhianna
May 15, 2025 -

Northtown Subaru responded

Thank you for visiting Northtown Subaru! We hope we have the opportunity to serve you again in the future!

May 12, 2025

The scheduled service I received from Andy Stewart was exceptional as usual. He is an asset to Northtown Subaru service department. Keep him around for a long time. More

by Rdubil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Strewart
May 14, 2025 -

Northtown Subaru responded

We're delighted to hear that Andy provided exceptional service during your visit at Northtown Subaru. We'll make sure he knows how much you appreciate his efforts! Thanks for the great feedback!

1
...