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Northtown Subaru
Amherst, NY
538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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538 Reviews of Northtown Subaru
May 29, 2025
Having bought the car about 4 months ago from north town, I brought it in for service for a coolant leak. mechanic that spoke to me first was extremely dismissive and rude, calling my appt a “waste of time”. I brought it in for service for a coolant leak. mechanic that spoke to me first was extremely dismissive and rude, calling my appt a “waste of time”. He knew that from inspecting the car with an iPhone flashlight apparently. That waste of time turned into an hours long repair for a known Subaru issue. The manager on the other hand was great, the polar opposite of the first guy. One bad Apple doesn’t ruin a barrel. Nick and everyone in the office was professional. A customer concern shouldn’t be considered a waste of time on a vehicle they are paying for. Let alone him being completely wrong More
by kyleclark4333
Employees Worked With
Old short skinny guy
May 26, 2025
Brought my outback in for tire rotation and oil change with inspection. I dropped my car off at 9:15 and after several inquiries, I did not get it back til 4:00. Their service dept is usually much more ef with inspection. I dropped my car off at 9:15 and after several inquiries, I did not get it back til 4:00. Their service dept is usually much more efficient and on time. More
by Emz869
Employees Worked With
Robert
May 24, 2025
Brought car in for service. Was there a long time, but vehicle required a good deal of maintenance. Staff was polite and competent. One of the cleanest dealerships and servic Was there a long time, but vehicle required a good deal of maintenance. Staff was polite and competent. One of the cleanest dealerships and service areas I have seen. Would request that the vending machines be returned to the customer waiting area, though. More
by triangle
Employees Worked With
Samuel, Michael Ahern
May 19, 2025
Got tires rotated and oil change. Was in and out in 30 min. Did have issues calling and trying to make appointment. The call back feature was glitching out. Was in and out in 30 min. Did have issues calling and trying to make appointment. The call back feature was glitching out. More
by thugick
Employees Worked With
Sherrie
May 19, 2025
It was a good experience except it was an extended warranty matter and they wanted to charge me over $100 “diagnostic fee”. It was taken off once we complained about it. warranty matter and they wanted to charge me over $100 “diagnostic fee”. It was taken off once we complained about it. More
by suebrownstein
Employees Worked With
Don’t know Michael Ahern. Worked with Rose. , Michael Ahern
May 14, 2025
The service department is excellent with communicating to the customer. They also have outstanding customer service. Sherri was phenomenal with attentiveness to my car service. the customer. They also have outstanding customer service. Sherri was phenomenal with attentiveness to my car service. More
by Drew Stella
Employees Worked With
Jerry Lewis
May 12, 2025
The scheduled service I received from Andy Stewart was exceptional as usual. He is an asset to Northtown Subaru service department. Keep him around for a long time. exceptional as usual. He is an asset to Northtown Subaru service department. Keep him around for a long time. More
by Rdubil
Employees Worked With
Andy Strewart
