Northtown Toyota

I had a great experience when I bought my new car. The salesman was very friendly and knowlegeable. She took the time to let me test drive many different cars, and explain the differences to me. I appreci salesman was very friendly and knowlegeable. She took the time to let me test drive many different cars, and explain the differences to me. I appreciated the time she took to make sure I was satisified with my purchase. Great Service and Great Salesman! I would recommend this salesman and dealership to anyone who was looking for a new/used vehicle. More

I came in not knowing what kind of car I wanted. I asked a lot of questions about Toyotas Volkswagons as well as some other divisions of Northtown. I have a year to go on my current car, and am unsure what a lot of questions about Toyotas Volkswagons as well as some other divisions of Northtown. I have a year to go on my current car, and am unsure what I want to get. My salesman, unlike other places I have visited, took the time to answer my questions.I will come back when I am ready to get a new vehicle! More

I drove 45 minutes to the dealership to have my 2010 Rav 4 serviced for the recall and its 5000 mile service. I called to make an appointment and was told it was only going to take 2 hours to complete. I 4 serviced for the recall and its 5000 mile service. I called to make an appointment and was told it was only going to take 2 hours to complete. I had an appointment for 10:55, and when I dropped it off they told me it would be ready at 6pm!! They were not even willing to give me a rental car for that time. What is the point in having an appointment if they are going to keep it all day? I could not keep my car there all day as I was staying with my friend b/c of the distance of the dealership and I have two young children that I did not plan to have away from home that long. I explained all of this stuff to the service team and they could have cared less! I was just another person to them... I ended up leaving the dealership calling West Herr! They did the recall and the 5000 service in 1.5 hours and had my car back by the time I requested! Northtown has completely lost all of my future business. More

Seems like nobody ever bothers with the positive reviews, so I'll be the first. I broke my own car. It was my fault, and there was no reason to expect the warranty to cover it. I unplugged an airbag c so I'll be the first. I broke my own car. It was my fault, and there was no reason to expect the warranty to cover it. I unplugged an airbag component during a stereo install, and needed a service dept to reset the airbag light so the scummy local mechanic (not a dealership) would pass my state inspection. I pulled into the service entrance which is a drive in valet service. I was greeted by a service manager at the curb who asked what I needed. Because it was a "trivial" task, they ended up doing it for me completely free of charge. While I was there I decided to hit up the parts desk for a light bulb I needed. Since I was planning to change it myself, they first offered to let me use the service bay (it was dark and raining outside.) When I had trouble getting my taillight off, one of the mechanics looked the procedure up for me in the tech manual. My total expenditures? $4.32 for two light bulbs. They gave me a free cup of coffee, too. My story probably doesn't seem very significant, since I didn't get ripped off. But for every story of a confrontation or negative experience, there are dozens of satisfied customers like me who get royal treatment regardless of our dollar value to the dealership. That's why dealerships like this spend the money they do and earn the business they get. Because 99% of the time, it's worth it. More

This service center puts immediate bottom line ahead of everything else and it starts from the top of the service manager Mike Zyglis! I was rudely called by Mike Zyglis to tell me he will put a warrant everything else and it starts from the top of the service manager Mike Zyglis! I was rudely called by Mike Zyglis to tell me he will put a warrant out for my arrest because I had told one of the employees I will not sign the insurance check until the rental car issue is resolved and informed that I would be leaving in my car but that I will take responsibility for payment. Mr. Zyglis did not care to find out why I was unhappy with the service, he just wanted the money ASAP and didnt care and was extremely rude & threatening, extremely inappropriate. I was going to write Mr Zyglis an email about a threat I had received from Vince Paulsen (service rep mgr or somethine) who had told me he wasnt giving me attitude and if he was, he would (and implied will) screw me over and charge me as much as he possibly could, which turned out was for work that Northtown had originally screwed up! These people missed the whole point, it does not matter to me who pays for the work (warranty or insurance) and they shouldnt either since I am a customer of Northtown and they do not work directly for either business, at least that is what the sales dept told me. I can safely say that customer service is not a priority to Northtown, which is sad, because the new car sales people act like it is one of their strengths. I can also say that I will avoid this service center as much as possible and will never buy from NORTHTOWN again, and I hope that others do not suffer the same rude & threatening treatment I have received either because they change or they go out of business. More

In spite of my friends' advice not to go to this dealer, I went there anyway. I now regret it. I should have listened....<br><br>I dealt with 2 different sales people on 2 different visits. Everytime I I went there anyway. I now regret it. I should have listened....<br><br>I dealt with 2 different sales people on 2 different visits. Everytime I tried to deal prices, their attitude totally changed from a fabricated smile to rudeness and even insults. Yes, down right, indubious insults. My experience wasn't all that different from that of my friends. I really should have listened to my friends.....<br><br>ANYBODY EVEN THINKING ABOUT GOING TO THIS NORTHTOWN TOYOTA DEALER IN AMHERST (BUFFALO SUBURB), DON'T RUIN YOUR DAY! More