The service we received from Jason and Tom in selecting our new Mazda was exceptional. Tim was very helpful in processing the paperwork in purchasing the car. Northtowne Mazda has a very customer friendly atmosphere. I would highly recommend this dealership to anyone wanting to purchase a new Mazda.

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Warren Hutsler met us in the parking lot of the dealership as we arrived and immediately put us at ease. While he displayed a casual approach to selling, his knowledge of his products and his ability to communicate the things that were important to us were unparalled. His soft sale approach was a welcome change from most folks who we have bought cars from over the last 30 years.

Tim McGeeney was equally prepared to make our financing experience as painless as possible. The paperwork was ready to be signed when we walked in the door.

Our overall impression of Northtowne Mazda was very favorable, in great part due to the people they employ.

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We went to Northtowne Mazda to begin our search for a new vehicle. Gene Barnett was courteous and respectful of our time, and Tim was efficient and thorough. Pricing was very appropriate compared to a variety of car price research websites and negotiating was not uncomfortable, we did not feel pressured. It was comforting that Gene showed no concern that we were shopping other Mazda dealerships, and other brands as well... it was almost like he knew we were coming back at the end of the day. This was our first new car buying experience and it went much smoother than I thought it would. It also helps of course that Mazda has a product that fit our needs almost perfectly.

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Had a nice experience in buying a car from NorthTowne Mazda and Ryan Lopez. They kept all the promises we discussed over the phone and no new surprises at the dealership. Overall had a pleasant experience.

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I worked with the four people listed above, whom were all friendly and very informed, did not use pressure tactics, and gave me a great deal on what I wanted. Also their website was super, as I was able to actually look at the vehicles they had on hand at first, inside and out, along with prices and a list of features without having to have to leave my name, ph number, and e-mail until I was ready to .

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Jason was very welcoming and friendly. He did everything he could to help us find the car we wanted. The cars that we looked at there were all very nice, and there was no problems. I will definetly reccomend them to everyone I know.

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Everyone at Northtowne Mazda was extremely friendly and helpful. I worked with Gene and loved that he was not pushy or overbearing, but let me take my time to look around and answered any questions that I had.

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I've been driving for many years but had never bought a new vehicle. I originally went to Northtowne Mazda because I was interested in a used Mazda5 they had, but ended up buying a new one for a number of reasons - none of which was pressure from anyone there. Warren Hutsler went above and beyond, making my car-buying experience better than I even imagined was possible at a dealer, and so did everyone else I had contact with. During the several days it took me to consider my options, Warren answered every question, addressed every concern I had, worked with me to give me the best possible price, and never once put any pressure on me. He even came in on his day off to deliver the car because it was more convenient for ME, and stayed even longer to make sure I understood how to work all the controls before I left. Just a couple of hours before taking delivery, I ordered a rear bumper guard to be installed, and when I got there, it was so professionally installed that it looked like it had come that way from the factory. The dealership sent the car out to have a lumbar support installed for me, and they clearly know who does quality work of this type - I'm very impressed with the work of the installer they selected. I had contact with several employees and the manager of the dealership, and every single one went out of their way to treat me like I was the only customer in the world. I drove away in my new Mazda5 very happy with it, and with the dealership that made my experience so positive.

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I'd highly recommend this dealership if you're looking for a new OR used car. I've done both. I was looking for an inexpensive Miata on craigslist and had seen the one I eventually bought. My initial thought was that it was being sold by a fly-by-night used car dealer and it took me a few days to call about it. When I did call and asked for Gene, he told me that the car was at Northtowne Mazda. I have to say, I got a little excited after hearing that. I bought a new Mazda CX-7 at the end of May from them and had a very good experience. Jason was our salesman. There was absolutely no pressure to buy(extremely important to me). They gave us a very good price for our trade, we got 0% financing for 60 months, and a rebate on our new car. Northtowne Mazda should have mentioned they were selling the Miata; I would have been there a few days earlier. In my opinion, I don't believe that Northtowne Mazda would keep a bad car on their lot.
Gene Barnett was the salesman I worked with on the Miata. It was probably one of the least expensive cars on their lot, but I was treated as if I were buying a new one. The car was being sold 'as-is'. I found a minor problem with one of the power windows and the dealer agreed to fix it. I had also noticed that the battery was a bit weak and did not ask them to replace it, nor did I expect them to for the price I was paying for the car. After the power window was fixed and I came to pick it up, Gene told me that they had installed a new battery, saying that 'We couldn't do that to you', of course meaning that the dealer wasn't going to send me down the road with a weak battery. On top of all this Gene followed me to a storage facility, where I'll be keeping the Miata, on his own time and gave me a ride back to the dealership.
Doing business with Gene, Jason, and Northtowne Mazda has been a pleasure and truly a unique experience. In my 45 years of experience buying cars, I haven't come to expect this kind of treatment from a large dealership. They set the bar very high for other dealers to follow.

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Gene Barnett was very helpful and courteous. He even took the time to set up the Navigation System and Sirius radio. He explained everything about the car in great detail. All in all, the most pleasant experience I've had when buying a car.

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