Northwest BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Northwest BMW:
EXCELLENT SERVICE ! AAA+++ BEST EXPERIENCE ! I live in the MD/PA area and I was searching for a good place to get work done on my 1999 Z3 and I found it ! Thank you ! Stopped by to buy parts and was helped right away. Very friendly and very pleasant staff to talk to. No snobbish feeling that is sometimes felt in these dealerships. These guys really want your business and will work hard to make you happy.Best of all , parts staff was very patient and helpful. Best prices also. I met and made appt. for service after I was impressed with their knowledge of the BMW cars. Service advisor,Mark Johnson, was very patient and extremely helpful.AAA+++ Thank you so much. They got me in very promptly for service and arranged for loaner car,(no charge),which was ready and waiting. Thank you also to Charmaine Corporal for your help and wonderful loaner car. The service team called me and let me know what needed to be done and what could wait. This is rare as other dealers try to force you into every repair to get more money. Not these guys. Thanks. No pressure and worked with me on what needed to be done. They really want to be your dealer now and in the future. I WILL BE BACK ! Prices for repairs was on point and these guys did excellent work! Car runs like new. Their knowledge was AWESOME ! Found real problem that 3 other BMW dealers did not. Did not try to find problem and charge me. Found problems ,explained to me truthfully so you can understand and make correct repairs. Again, very patient and helpful. Did what was authorized and needed and was done within a day ! I could not have been more impressed. Car was clean and washed upon my pickup next day ! Sat down with service advisor upon pickup and Mark explained what had been done and why. AWESOME ! Even called and emailed to make sure I was happy with all the work.This is what real customer service is supposed to be like. In the Maryland and PA area this may be the best dealer I have been to yet. Thanks again and I will be a customer again and again !

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Northwest BMW:
The most unpleasant experience ever. The sales manager was not even willing to give me a counteroffer until I raised my voice and told him that I would absolutely not buy a car from him unless he gave me a lower quote. I was willing to negotiate and had the $ money to buy the car, I was prepared for this kind of nastiness. This was a third car for my family and I could have walked out, in hindsight I realize that would have been a better option that haggling with this difficult and arrogant man. I will never buy another car from this dealership again.

Also, the finance manager offered a low financing rate right when I was about to sign the check for the full purchase price. I didn't need the financing but these games were ridiculous. It's a disgrace to BMW to have this kind of people sell their vehicles.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Northwest BMW:
When I ordered an X6 Xdrive35i from Northwest BMW in April 2008 I was told that the car will be ready in 8-10 weeks. In June they told me the car is little late, but 100% will be ready in July. July became August, August became September, And September now became October. Today is October 20,2008 and salesperson in Northwest told me that car is being produced right now!!!)) I did not trust them after 6 months of delay. Called BMW production line, they told me that dealership is not telling you truth, WE HAVE NOT YET STARTED BUILDING YOUR CAR!!! And my $3,000 deposit was sitting in Northwest BMWs bank account for 6 months for NOTHING. After hearing so many lies by Northwest staff, today I decided to cancel my order and get my deposit back. You know, it is a nice business, get $3,000 from couple dozens of customers and keep lieing to them while you earn some interest on their deposits, and finally tell them "SORRY, WE APPOLOGIZE, HERE IS YOUR DEPOSIT!" I am not an american, but I am sure THIS IS NOT THE AMERICAN WAY OF MAKING MONEY!

Moral of this story: save yourself a trouble, AVOID NORTHWEST BMW!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Northwest BMW:
The best service hands down! Friendly courteous staff. They are a hard working friendly team that tries very hard at customer satisfaction. Best of all, they always had a loaner. I drove an hour just to get my car serviced here. Tried to book at Fairfax BMW and they put me on hold, transferred me to mail boxes with no call backs. Walked in to Arlington BMW and they just ignored me, I guess I don't look like a 330i fully loaded kinda person. Oh well. Take it from me Northwest BMW is worth the drive.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Northwest BMW:
This Dealership is one of the best dealerships I have been to.
I had used BMW of Towson and before that Tischer BMW.
Northwest has been able to repeat their good customer service.
The parts department and in particular Eric Clark is the best.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Northwest BMW:
I bought and installed an OEM alarm and just needed it activated. I called EVERY MD dealer out there and asked for a price quote. All I needed was for them to hook it up to the computer and activate the alarm. Tops 15 min only because it takes a little to download the info from my car to their computer. Every dealer quoted me 110-130 $$ except for Northwest ($50). I also ordered some parts one being a very difficult one to explain and they got that one wrong but that was partly my fault. They corrected it and even covered the $5 difference for the mixup. I was dissapointed however when I needed my airbag light reset. Another 5-10min process they quoted and stuck on $120 when you can buy the tool to do it yourself for $100. Overall I am satisfied and from the other horror stories I hear about other dealers I plan on sticking with Northwest.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Northwest BMW:
went in w/1997 540 still covered under warranty for misc. work. didnt fix but 2 of 4 items on list and told me my engine lite was on and new sensor had to be attched. told greg that lite is always on [ditto for my wifes 2000 528]. argued w/ me that i was hairbrained not to fix but i held my ground. when car was ready i went in and greg said they put a new sensor in free of charge. now i know from previous experience that they just hook it up to their computer,put my # in and reset the sensor .there was a 130 dollar charge on my receipt that was deducted from my bill!in 2003 many of the service people abandoned NW and fled to towson bmw.

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