Northwest Hyundai

My house guest (A Korean exchange student) went to Hub 290 to have her 2010 Elantra's brake lights fixed (they would no longer work). While there I suggested that since she was due for an oil change she 290 to have her 2010 Elantra's brake lights fixed (they would no longer work). While there I suggested that since she was due for an oil change she might as well have it serviced (30k oil/filter change - air filter change and inspection as per the manual the came w/the car) there at the same time. Shortly after inspecting her car she was told by the service Mgr. that the car also REQUIRED a coolant change, a transmission fluid flush, new spark plugs (note they are Platinum type) and a fuel injection service. This was going to be an additional $549 and she was explained that it had to be done to maintain her warranty w/Hyundai. She called me and I eventually spoke w/this service manager and he began to tell me the exact same thing; that Hyundai would not honor any warranty on the vehicle unless she had this service performed by them, that day. Flags were immediately raised in my head and I called BS! I questioned the requirement for a coolant flush, transmission flush and spark plug change based on a 30K mileage as well as noting that the vehicle was only 13 month old! I checked the manual and his claims were not true - none of it was required; even under the extreme service interval. Only checking of the fluid levels were required at this time/mileage interval. I instructed her to only have the oil and filters changed and come home as well as assure the brake lights were fixed. She is rather gullible/naive (and unfortunately the dealership sensed this - they preyed on her). She arrived home that night with a new 2012 Elantra in tears, saying that they (a sales person came over to help her) and they went on to explain that purchasing a new car would be a better and cheaper alternative to keeping her current 1 yr old car. They pointed out she needed 2 new tires due to safety reasons (and even noted in the inspection that there was 10/32nds tread left on them - hardly a safety concern!). Well she bought it "hook line and sinker". There is no clause in the paperwork allowing her to return the new car and I believe she is now stuck with this. She really did not have the cash to pay for it as that money she used really supposed to be for her to attend college. she had saved it prior to coming to the US and it was required to have up front in order to attend school and get a Visa). This dealership is a bunch of xxxx bags. the sales guy was an older Korean guy that she had confided in due to him speaking her native tongue, Etc. I am truly outraged at this tactic the dealership used to sell her a car. More

I believe their BBB rating of "F" says it all. I encourage everyone to check it out before considering this dealership. Terrible experience and will never go back. I encourage everyone to check it out before considering this dealership. Terrible experience and will never go back. More

I searched for a good deal on a lancer evolution for months and finally found one and called made a offer and sal said he would call me back. When he did he said that it was a go ahead and would sale me months and finally found one and called made a offer and sal said he would call me back. When he did he said that it was a go ahead and would sale me the car for $26500. So the next day my wife 5 month old daughter and I drove 1 hour and 45 min there and look at the car. It had some pretty big scratches so I said it was no deal unless they would fix them and put floor mats in. Sal said that they couldn't fix the scratches unless they up the price, so we negotiated the deal and finally he agreed to fix them nso I told them I wanted a we owe stating they would fix the scratches. Sal told memhe couldn't give me a we owe but he would give me his word. I told him that wasn't good enough and finally 2 hours later I got a we owe write Up. A couple more hours go by then we finally get into finance and start doing paper work and I look at the buyers order and they have the selling price as $27900 (they are dirty people be wary). So we got that fixed and I left with the car. I schedule a appointment to come in Tuesday to get the scratches fixed. So skip a week to Tuesday. I get to the dealership and hand the keys over. 8 hours went by and finally my car was ready. They tuched up the deep scratches with a different color paint and it looked worse than it did when I brought the car in. So I argued with sale for about 20 min and asked him several times to go get them GM and he wouldnt he said that they said they would touch up the paint and I said no you said you would fix it. So instead if getting mark the GM he came back with Rick Colman (the rudest one in the dealership)the used car sales manager who had already been really rude all day about my trade. We argued for about another 20 min and I pulled out the we owe and showed him were it said they would fix the scratches not touch them up. So he told me to take it to the body shop next week and leave it with them and that they would not give me a loner car for the week. When I get to the body shop they say that they have to write a estimate up and Rick has to approve it and he would call me and let us know something. Still waiting on a phone call and still don't have any floor mats. Overall this is a horrible stealership who just wants your money and will screw you over any chance they get. I will take this as far as I have to in order to get everything I was promised. My uncle is a top notch lawyer and if I have to take them to court I will. More

After settling on a sale price of $23588 for a 2011 Hyundai Tucson GLS with navigation package, I drove from Austin to Houston to pick-up the vehicle. I had specifically requested my drive out price an Hyundai Tucson GLS with navigation package, I drove from Austin to Houston to pick-up the vehicle. I had specifically requested my drive out price and was e-mailed $25400. When I arrived in Houston, the salesmen was very nice, but as soon as I sat down with the finance manager to sign the paperwork, I noticed that they had tacked on an additional $1200 in fees making my drive out price $26728.18. They claimed that they add two packages to all of their vehicles which are non-negotiable: simonize (5 year paint and fabric protection) and UUG Anti-theft ($5000 toward purchase of new vehicle if car is stolen in the first 5 years). We negotiated those fees down but still ended up paying the same price as we were quoted in Austin. They will underbid and lie on the base price and make up their money in the end with additional fees. You would be better off calling them and negotiating a good deal over the phone and then use that as leverage with a more reputable dealership. When the dealership won't match the price, but will get down to invoice, take their deal! You will be sorry if you trust HUB. More

After taking my car in for a warranty issue they "recommended" the 30,000 mile service and made it out like it was included in our extended maintenance from when we bought the car. At no time did t "recommended" the 30,000 mile service and made it out like it was included in our extended maintenance from when we bought the car. At no time did they tell us that it was not covered. When we went to pick it up they let us know that we owed them $570. When I appealed to them to reach a compromise and come down on their already overpriced "services" they graciously come down by a few dollars. THESE GUYS ARE CROOKS!!! DO NOT TRUST THEM!!! More

Internet Salesman was great! (Sal) The problems started when i had to deal with Amir in finance. He kept pushing his extended warranty and other things on me. I knew he was being bonused on these things, b when i had to deal with Amir in finance. He kept pushing his extended warranty and other things on me. I knew he was being bonused on these things, but did not need them. He go so angry with me and was harrassing me! I questioned the numbers and he did his dog and pony show with me. I signed, left and didn't feel the numbers added up. I went to my bank and had them look at the numbers. Sure enough, Amir through in $900 for something I didn't ask for. I had to get the GM involved who tells me I ordered etched sketching on my windows and some kind of special glass. He pretended that Amir would be in so much trouble, but reality is that prior to this Amir told me that he and Mark had been best buds for many years. Mark (GM) is a very smart man and very nice, but I believe he knew what was going on. I made them rewrite my contract but they took forever to get my license plates and 3rd row in which they owed me. Amir is still there and a coward. I am going to the news station over this one. Amir, you have not seen the last of me. I have proof of their fraud and some employees said it goes on all the time. Amir needs to find another career and quit cheating people so he can get ahead! More

I've had nothing but bad experiences with this dealership. It started when they tried to sell me the WRONG car!! I made an offer on a Santa Fe SE and they almost bamboozeled me into purchasing the dealership. It started when they tried to sell me the WRONG car!! I made an offer on a Santa Fe SE and they almost bamboozeled me into purchasing the GLS. Then I've had several mechanical problems and the service guys always tell me "there's nothing wrong with it, the sporadic idling and poping noise under your feet are normal." I would never, ever buy another Hyundai and I especially would NEVER deal with HUB again. I even talked my parents and a family friend out of purchasing a Hyundai after sharing my experiences with them. Too bad, because I went into it with such excitement and enthusiam for owning a Hyundai and now I have nothing but regret and frustration. More

see second review I posted............................................................................................................................................... posted............................................................................................................................................................................................................................................................................................................................................................................... More

For starters I found this website off the internet from a car search website, and I found the car I wanted which this dealership had. So I call them and get them to run a credit application in which I knew I car search website, and I found the car I wanted which this dealership had. So I call them and get them to run a credit application in which I knew I would be approved. So I ask Dan Hughes to get my monthly payments under $150 a month. So he calls me back all excited telling me I was approved and my payments were under $150 a month and to just come and pickup the car. So I drive 100 miles to get there to find out that the payments were not under $150 that he just estimated that it would be that when in fact he only said that to get me there, and it turns out the payments were over $250 a month which is well over what I wanted in the first place. So I am tired already from the long drive so I decided to go ahead and just get the car at that rate per month figuring it was a mistakes, when really I just wanted it to seem like that so I didn't go crazy that he lied to me and made me drive 100miles to get the car. So I am sitting there signing the paperwork with Amir, and the whole time he is trying to sell me this warranty telling me that there is nothing wrong with the car that it is just good to have the warranty. So I tell him I don't want it because the car I am buying is practically new still with only 60k miles on it, so why would I need to spend $2,000 dollars on a warranty when it will expire after 30k miles anyway? Sure enough the deal was signed and I drove off the lot happier than ever, and when I got about 80miles from the dealership what do you know, the check engine light comes on lol??? Turns out there were problems with the car to begin with, and the dealership just hooked it up to the computer to make the check engine light go off for a couple of miles so that it would make the car look like there was no problems with it when I inspected it. I guess in a hard economy when nobody is buying cars and the dealership sees you coming and will do anything to make that sale, it is like throwing a piece of meat in the streets and watching a bunch of dogs kill each other over it, and in this case I was the piece of meat and the sales team at Hub Hyundai was the dogs tearing me to shreds. The dealership is nice and the people seem nice at first but really they are all just a bunch of liars only out to get your money and give you a car with problems whether its new or used. But I guess this is all dealerships these days in America, everyday in this country it seems like everything is getting cheaper and cheaper and the crooks are getting richer and richer by ripping innocent people off. Well anyways I still having problems with them as of today trying to get them to FedEx me my license plates and not to send it in certified mail in which I told them at least 5 times not to do while they promised me they would send it via FedEx because there is no mailbox where I live. Sure enough my license plates are now lost in the mail and I have to wear that horrible Hub Hyundai license plate on my car even longer in hopes that this dealership can at least do something right by getting me my license plates. Seems like the people I talk to everyday about my plates are getting annoyed by me and that to me is a good thing because when people get annoyed they tend to just try to fix the problem so they won't have to deal with you anymore. So much for friendly customer service! Anyways I wouldn't recommend this dealership to anyone, and always trust the reviews posted on the internet about a dealership, we do not write these reviews for nothing, these are real experiences. P.S. I knew I should have listened to my instincts LOL!!! More

I went to this dealership looking to purchase a new car. The staff was very rude and they had very poor customer service. I would not recommend this dealership to anyone. I already informed friends and fami The staff was very rude and they had very poor customer service. I would not recommend this dealership to anyone. I already informed friends and family about the bad experience I had here. I would think twice about buying a car from here. More