Nucar Chevrolet of New Castle

Fast and she is very knowledgeable when the vehicle and there was a mishap with the vehicle when I got home she had me come back the next morning and took care of it. there was a mishap with the vehicle when I got home she had me come back the next morning and took care of it. More

Larry Campbell was so helpful in helping me find the perfect car that I wanted! This was the second car I bought from him. I could not be more happy with my car! perfect car that I wanted! This was the second car I bought from him. I could not be more happy with my car! More

I strongly and explicitly advise anyone considering buying this Tesla! or any vehicle from this dealership to walk away and find a seller who values transparency, safety, and basic respect for their cu buying this Tesla! or any vehicle from this dealership to walk away and find a seller who values transparency, safety, and basic respect for their customers. This experience was not just disappointing, it was genuinely distressing and left me feeling pressured, dismissed, and deeply uneasy about the integrity of this dealership and the vehicle they were trying to sell. I visited twice in good faith, hoping to purchase a Tesla. The first salesperson was almost polite and initially tried to be helpful, but the tone quickly shifted into mockery. I was told I was “anxious” simply for asking reasonable, standard questions, questions any responsible buyer should ask before making a major financial decision! Once the manager became involved, the situation escalated into something that felt close to bullying. My concerns were brushed aside, my requests for transparency were treated as an inconvenience, and I was made to feel uncomfortable for trying to protect myself as a buyer. My requests for an independent inspection or any form of battery health verification were flatly refused. I was also informed that Tesla only performs formal inspections for the registered vehicle owner—meaning I had no practical way to verify the condition of this car before purchasing it. I was being asked to spend tens of thousands of dollars without any legitimate way to confirm what I was actually buying. The dealership refused to provide service records or meaningful documentation about the vehicle’s history. On my second visit, the price no longer matched what was advertised online, and only after asking I was finally presented with the price. I was then confronted with excessive, unexplained dealership fees that felt deliberately obscured rather than transparently disclosed. During my own inspection, I found tire tread that appeared severely worn, borderline unsafe for winter driving, and an almost dead 12V battery. When I raised these safety and reliability concerns, I was told that I was “looking for a new car” and that used cars simply “come with used tires,” rather than being offered any meaningful response, solution, or consideration. The trade-in process only reinforced my concerns. I was offered far less than what multiple other dealerships had quoted me, and my vehicle was described as being in poor condition despite independent documentation confirming it was in pristine shape with only minor cosmetic scratches. What made this experience truly alarming was the refusal to offer any form of buyback or post-sale guarantee, even if undisclosed issues were to emerge after purchase. I was being asked to assume all of the risk, with no inspection, no records, no accountability, and no protection. More

Didn’t have to worry about anything just dropped it off and it was taken care of very nice. Thank you. and it was taken care of very nice. Thank you. More

Great service Very friendly. Helpful and informative. Car was in shop for 2 days and gave me a loner car for two days Helpful and informative. Car was in shop for 2 days and gave me a loner car for two days More

Failure to communicate had my vehicle for three days and I had to call to see if it was done. I had to call to see if it was done. More