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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
132 Reviews
Call Service Center (877) 763-0903

132 Reviews of Nucar Chevrolet of New Castle - Service Center

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May 19, 2025

Terrible, the service was a disgrace, the service coordinator has no communication or people skills, was rude and disrespectful. Plus, the service manager did not answer or return my call. More

by JOE44JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
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May 20, 2025 -

Nucar Chevrolet of New Castle responded

We’re truly sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we strive to provide, and we take your feedback very seriously. We’d appreciate the opportunity to speak with you directly to better understand what happened and work toward making things right. Please give us a call at 877-687-1304—we want to ensure your concerns are addressed properly. Thank you for bringing this to our attention.

May 18, 2025

Very misleading and may not go back like now making me write a 15 word answe More

by lyoness48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to hear you feel this way and would appreciate the chance to better understand your experience. Please give us a call at 877-687-1304 so we can discuss and work to make things right. Your feedback matters to us.

May 16, 2025

The check-in was fast and easy. The employee was courteous and friendly for 0700. Also, pick up was easy and they explained everything More

by rhilferty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We’re glad check-in and pick-up were smooth and that our team made it a great experience, even bright and early!

May 15, 2025

Staff including service manager were awesome to deal with. Got my tires and alignment done quickly, answered all my questions and even got me a ride to and from the dealership.I am happy with my choice More

by Ohrobbb123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN I BELIEVE, Melissa, and William. I do not remember the two gentleman's names who helped me with transportation
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May 19, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're glad our team made your visit smooth and convenient. Happy to hear you're satisfied with your choice—see you next time!

May 11, 2025

Prompt timely professional and fabulous communication appreciate the way you do what you say, thank you More

by bowtieguy327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cochran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're thrilled to hear you appreciated our communication and follow-through. We truly value your support!

May 10, 2025

People were caring and was thorough explaining everything. I felt like they my best interest at heart which is rare to find. Great experience! More

by ccarter17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Dionisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcolm Carter
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May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're so glad you felt cared for and well-informed. It means a lot to us—glad you had a great experience!

May 10, 2025

Service staff was extremely friendly and courteous. The process was efficient and timely. I will continue to bring my Mazda CX 50 to Nucar for service. More

by Hutch525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa and Will at the Mazda service desk are both pleasant to work with
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May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're glad to hear you had a smooth and friendly service experience. We look forward to seeing you and your CX-50 again!

May 10, 2025

They were able to complete the repairs for my vehicle in a timely manner, which allowed me to be on the road sooner. I appreciate the workmanship that was put into my car repairs. More

by S.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're glad we could get you back on the road quickly and that you appreciated the quality of our work. Safe travels!

May 10, 2025

Clean waiting area and restrooms. Service writers explained work that was performed and what to expect on my next visit. More

by georgelrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEIDMAN
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May 13, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind review! We're glad you had a comfortable visit and that our team kept you well-informed. We look forward to seeing you next time!

May 10, 2025

My car went in fine and now is at another dealership the same day I picked it up very bad experience More

by taneisha.banks
Recommend Dealer
No
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May 13, 2025 -

Nucar Chevrolet of New Castle responded

We’re very sorry to hear about your experience and surprised to learn your vehicle needed further attention the same day. That’s not the standard of service we aim to provide. We’d like to understand what happened and make things right—please give us a call at 877 687-1304 so we can look into this immediately. Thank you.

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