Nucar Chevrolet of New Castle - Service Center

I’ve been a Nucar Mazda customer for over 16 years having bought at least 7 cars from them for the family. Service Manager John and Melissa are my goto for honest thorough work at a fair price. Thanks again bought at least 7 cars from them for the family. Service Manager John and Melissa are my goto for honest thorough work at a fair price. Thanks again guys! More

Everyone was kind and the Advisor was in constant communication. My only negative is that the online service scheduler has dates block out for weeks. communication. My only negative is that the online service scheduler has dates block out for weeks. More

Set up oil change online, arrived on time waited about an hour and a half. Smooth transaction, will go back. hour and a half. Smooth transaction, will go back. More

My system did ann update but it failed I had to go to the dealer to have it reset. They were able to get my reset my system and get the digital screen back up and running. dealer to have it reset. They were able to get my reset my system and get the digital screen back up and running. More

Super Bowl Saturday 2025 Traveling north on 95 from Maryland to Long NY my vehicle experienced an electrical error which immobilized the vehicle We were literally caught in Delaware between the heavie Maryland to Long NY my vehicle experienced an electrical error which immobilized the vehicle We were literally caught in Delaware between the heaviest snowstorm of the year moving south along the 95/NJTP and an ice storm moving north along 95 through Maryland and Delaware In-spite of of the fact that my vehicle had not been purchased from Nucar New Castle Delaware William provided the level of service which inspires brand loyalty William worked for several hours to find us a loaner car and even stayed late after the service department close to try to deliver the loaner to me because of the weather it took an extremely long time to get the vehicle towed to Nucar To further exemplify Nucar’s commitment to customer service when William had to leave the sales department took over. Next a sales person stepped up and stayed past closing to deliver my loaner car in the face of an impending snow/ice storm. While in service John the service manager kept me completely informed of what was going on. This is what good service and excellent dealership and brand representation looks like !!! More

Service on car itself seemed fine. Glad tire was available. We caught the overcharge and mentioned it to the desk Glad tire was available. We caught the overcharge and mentioned it to the desk More

The only things I did not like was most dealerships wash your car and they did not go over the inspection part your car and they did not go over the inspection part More

Everything from scheduling to the final installation very well on time Glad to have my truck back to life well on time Glad to have my truck back to life More

All went well and I like how they take care of my car; however, I needed a back windshield wiper, and I read about it when I got home. I would have had them put it on. It takes a better part of an hour however, I needed a back windshield wiper, and I read about it when I got home. I would have had them put it on. It takes a better part of an hour to get there. Now I have to go back. More

A great new car purchase/lease experience Knowledgeable, great Customer experience, honest, listens, respectful, professional, no hard selling tactics great Customer experience, honest, listens, respectful, professional, no hard selling tactics More