Nucar Chrysler Jeep Dodge Ram of Tilton

Everyone was extremely kind and helpful I fell in the bathroom and was extremely embarrassed. People went out of their way to make sure I was ok. I even got a hug from the lady who helped me in the bathr bathroom and was extremely embarrassed. People went out of their way to make sure I was ok. I even got a hug from the lady who helped me in the bathroom. More

Made a appointment to have a upper radiator hose that was leaking changed appointment was made for 9 am told them I needed truck back that day was told wouldn't be a problem. It took the service department 5 leaking changed appointment was made for 9 am told them I needed truck back that day was told wouldn't be a problem. It took the service department 5 hours of looking at truck to find that it was the upper radiator hose leaking like I said. You could see where the hose was leaking it is not hard to follow where a drip comes from in the dust! 5 days later I got my truck back with no gas in it and 35 more miles then when dropped off which is very unnecessary for a radiator hose! The radiator hose still had the packing slip on it with antifreeze all over the engine bay. The complimentary car wash was garbage truck came back looking worse then when dropped off like it was washe by going thru a mud puddle. I will not use nucar again More

Harold of Nucar Tilton: A Sales Star Shining Brighter Than Rudolph's Nose! Forget Santa's sleigh, hop on the Harold bandwagon – because this man isn't just delivering smiles, he's delivering car buying Than Rudolph's Nose! Forget Santa's sleigh, hop on the Harold bandwagon – because this man isn't just delivering smiles, he's delivering car buying bliss! In my 30+ years of navigating the treacherous terrain of dealerships, Harold stands out like a beacon of sincerity, honesty, and genuine human kindness. From the moment I contacted Nucar (after dodging the slimy sales sharks at countless other dealerships), Harold was a breath of fresh air. No pressure, no cheesy tactics, just honest answers and lightning-fast responses. He listened to my needs, respected my budget, and made the entire process smoother than Santa's landing on a buttered roof. And when a minor hiccup arose with the phone app (because even Rudolph encounters reindeer reindeer games), guess who was there to the rescue? Harold, on Christmas Day! This man doesn't just meet expectations, he shatters them with a festive hammer of helpfulness. So, if you're tired of the "used car salesman shuffle" and yearn for a genuine, down-to-earth car buying experience, look no further than Harold at Nucar Tilton. He's a rare gem, a human unicorn, and Nucar should consider themselves luckier than finding a four-leaf clover on a leprechaun's birthday to have him on their team. Harold, you rock! You've earned a loyal customer for life, and I'll be shouting your praises louder than carolers on eggnog. And to Nucar, cherish this man! He's your secret Santa, the holiday bonus you didn't know you deserved. In short, if you're in the market for a car, skip the fruitcake and go for the Harold sundae. It's the sweetest deal in town! P.S. Five stars isn't enough for Harold. This man deserves a whole galaxy of glowing reviews! More

I had a terrible experience today. I called a week ago and spoke with Nina, who set my appointment up for inspection, with an additional appointment to speak with her about my lease e I called a week ago and spoke with Nina, who set my appointment up for inspection, with an additional appointment to speak with her about my lease ending in January. I need new tires, but do not want to put them on the car unless I can make the buyout of the lease work. She specifically told me she would come get me while I was there. The man in the service department told me he would let her know I was there. Two and a half hours later (had some recalls to deal with as well) with the car almost done, she texts me asking if it is okay for texting. I explained that I had hoped to have talked to her sooner and it was too late now. She tells me I wouldn't have met with her because she works in IT Department. Say what!!?? She asked if I had walked over to Sales. Obviously, I hadn't as I was waiting for her. The same service guy told me he didn't know what happened and that he told Sales I was there. Sales told him he didn't know who Nina was... Nobody bothered to come see me. What a wasted trip. NuCar might have helped me buy out my lease or they might have helped me flip it for another. It's a 3 year lease and I just hit 20,000 miles. Sorry NuCar, you lost out. I will absolutely not return. More

Purchased a 2016 Jeep Wrangler 4 door August 2021. Was hesitant to shop here due to a past negative experience with Autoserve, I should have listened to my gut. The purchasing of the vehicle was not bad, hesitant to shop here due to a past negative experience with Autoserve, I should have listened to my gut. The purchasing of the vehicle was not bad, Justin was very helpful in making the deal happen. However, during this process my husband asked several times about a second key and the reply was " if there is one its locked in vault and we wont know until the deal is done". After the deal was done, we were told there was not a second key. Justin said he would check again and find out what the cost would be and never did. I was told the jeep was brought in for recon. it was barely vacuumed, the previous owner had a dog. Dog hair is still to be found coming out of window wells and other crevices in the jeep. The jeep had an awful, wet dog odor that was enough to make me gag. I asked them if they would deep clean it, I am not a dog person and have a severe dog allergy, which I had told him before the purchase. Justin asked his manager and I was told " Sorry there is nothing we can do, buy a bomb" Seriously? I just gave you a great trade, in which you gave me $2000 less than the other dealers, but I accepted because I wanted the jeep and the other dealers didn't have one. You cant shampoo and condition the jeep I just bought from you? A $250 service and providing good customer service, wasn't worth a good review? I guess that's the difference between buying from dealership that works on commission and does not put the customer first, that does not care about their ratings as long as they get the deal. Next time we will go back Grappone! Also, they had me sign on this jeep on a Sunday, and did my 20 day plate, but did not have me pick it up until Thursday due to them fixing a couple things eating into my 20 day plate time. Very disappointing experience. More