Nucar Chrysler Jeep Dodge Ram of Tilton - Service Center

I had a terrible experience today. I called a week ago and spoke with Nina, who set my appointment up for inspection, with an additional appointment to speak with her about my lease e I called a week ago and spoke with Nina, who set my appointment up for inspection, with an additional appointment to speak with her about my lease ending in January. I need new tires, but do not want to put them on the car unless I can make the buyout of the lease work. She specifically told me she would come get me while I was there. The man in the service department told me he would let her know I was there. Two and a half hours later (had some recalls to deal with as well) with the car almost done, she texts me asking if it is okay for texting. I explained that I had hoped to have talked to her sooner and it was too late now. She tells me I wouldn't have met with her because she works in IT Department. Say what!!?? She asked if I had walked over to Sales. Obviously, I hadn't as I was waiting for her. The same service guy told me he didn't know what happened and that he told Sales I was there. Sales told him he didn't know who Nina was... Nobody bothered to come see me. What a wasted trip. NuCar might have helped me buy out my lease or they might have helped me flip it for another. It's a 3 year lease and I just hit 20,000 miles. Sorry NuCar, you lost out. I will absolutely not return. More