O'Rielly Chevrolet

I arrived at 10:50 for an 11:00 a. m. appointment and waited for 15 minutes in my vehicle to be checked in. The service advisor then came out after another 5 minutes. I conveyed that I m. appointment and waited for 15 minutes in my vehicle to be checked in. The service advisor then came out after another 5 minutes. I conveyed that I was there for an oil change and to check the tire pressure on the rear wheels, as the outside passenger tire was 3 lbs lower than the others. I then went to the waiting room at approximately 11:15. After waiting, without any updates from my service advisor, I went to the service department at 2:45 to ask where my truck was. I was told, "Oh yeah, it's done, but we are waiting on the paperwork." I then asked about the tires, and he said he would check on them. When he came back, he said, "It's in Bay 3, but they have to take the rear wheels off to air them up." What??? I never heard of such a thing. How are dually valve stems not accessible without taking the wheels off?? I told him to forget it and to give me my bill. It then took another 15 minutes to get the bill to pay it. My questions are: 1) Why does it take over 3 hours to change oil and filter in the truck, ESPECIALLY when I had an appointment? 2) Why was I not given updates? 3) Why can't you air up tires without taking the wheels off? 4) Why not list the brand, type, and weight of the oil, and the filter brand/model on the work order? All my receipt says is "Engine Oil" and "Filter". Even the Multipoint Inspection is listed as being done, but there is no detailed information on what was checked or the particulars of each item. In short, I am very disappointed in my service experience at O'Reilly Chevrolet and may only return there if necessary for warranty work. Never again for routine maintenance. More

Aaron Antes was very helpful! Great buying experience. We would recommend going to O’Reilly for you next vehicle! Great buying experience. We would recommend going to O’Reilly for you next vehicle! More

Aaron Antes was very friendly and knowledgeable about the ZR2 model. David gave us a nice tutorial on the features of the truck. ZR2 model. David gave us a nice tutorial on the features of the truck. More

Completely stress free! Overall great experience. Montgomery was so easy to work with, and I will absolutely recommend him, and O’Riley’s. Overall great experience. Montgomery was so easy to work with, and I will absolutely recommend him, and O’Riley’s. More

Used their body shop. To fix a Fender, when I got the car back the first time had a deep slice in the hood from a knife by the mechanics and a box with toilet paper and co To fix a Fender, when I got the car back the first time had a deep slice in the hood from a knife by the mechanics and a box with toilet paper and copy paper in it was found in the passenger seat in the car the dealer should not be using my car's storage. Send the car back in, they fixed the hood.I don't think the repair is a good repair. It looks good for now, but when it is going to bite me in the butt years from now.And I am stuck with the repair myself. The car was in shop an extra week. No, compensation for having to pay for a rent. A car. For an extra week. More

Friendly. Comfortable. Trey, our advisor takes care of us when we arrive. The man running the Corvette Cafe takes care of us with service and excellent food wh Comfortable. Trey, our advisor takes care of us when we arrive. The man running the Corvette Cafe takes care of us with service and excellent food while we wait. And we know our vehicle is in good hands with the service staff. More

We dealt via text and came in to sign on Saturday. Fransisco Barra was excellent with us and the experience went very well overall. Fransisco Barra was excellent with us and the experience went very well overall. More

My experience with O’Reilly Chevrolet service department has been extremely disappointing! I took my vehicle in after it started having engine issues, which I knew was not going to be a quick fix or inexpe has been extremely disappointing! I took my vehicle in after it started having engine issues, which I knew was not going to be a quick fix or inexpensive but now that I’m at the end of this experience with O’Reilly Chevrolet, the customer service was terrible and honestly duration of the repairs was unacceptable. I called when I had the issue and they were quick to get the truck right in to look at it, or so they said. I got it in quickly, but little did I know, this was just to get the truck into their service area, nothing was even looked at for 5 days. That little delay in the process was never mentioned. During this time, no communication came from the service department. I initiated conversations after 2 days, then after 4 days trying to get some information on what was going on with my truck and the responses from them was “tomorrow” which, of course, never happened. Again, none of the communications up to this point came from them, I had to initiate them all and the responses were not truthful. The codes the truck was giving required an engine teardown. I was told 7 hours to do this work. Never was I told the teardown would not start for ANOTHER WEEK! After three texts from me to the service advisor and him telling me the tech wouldn’t get to it for another day, then another couple of days they finally got it in to do the teardown a week later. 5 days after that, I finally got a diagnosis, estimate to repair etc. This was incredibly disappointing, the amount of time to wait, and even more ridiculous that at no time did the tech give me a call or text to tell me where we were at in the process, even though I asked him to provide me updates and he said he would. The only time they would call was when they needed approval to do more work and of course charge me more money. I was then given a repair plan, an estimate (2.5 weeks into this whole debacle) with a date to be ‘no later than 1 week, probably sooner’ as we ‘have all the parts except for one which we have ordered and will be in stock in 2 days’. I asked for an update in 2 days’ time as a progress check but guess what?? No response. I texted 3 days later for an update and was told there were multiple parts that had to be ordered and the last one would be coming in the next day. Not the story that was given to me up front, again, the folks there struggle to tell the truth/reality of the situation. Finally I just told the guy to please just be upfront with me on everything, nearly 12 hours later I get a response that it would again be tomorrow or at the latest the following Monday. I didn’t hold my breath and was hoping for Monday which it finally has been completed, one day short of a 4 week process. Not only were the repairs expensive but I had a rental car that I had to keep extending because I couldn’t get a truthful response from them. I get that parts have to be ordered, it takes time to repair stuff etc. but for the life of me I don’t know why they just couldn’t be straight forward with me from the start. I’m new to town and have a small town chevy dealer that I’m used to where you’re treated with excellent customer service. Looking back at this whole deal, I’ll pay the extra expense to tow it to them next time to get any work done. I’ll drive it 3 hours away to get basic services and work done on it. No way will I ever take it to this black hole of a maintenance department at O’Reilly Chevrolet again. Now I just hope that at least with all the time it took the repairs were quality and done right……… More

They have a few decent people working here but other than that they dont seem to care. They ruined my windsheild and haven't made any attempt to correct their error so I dont even know how to get it fixed at that they dont seem to care. They ruined my windsheild and haven't made any attempt to correct their error so I dont even know how to get it fixed at this point. The Windsheild cowl on my truck has been broken since I purchased the truck over a year ago and they can't figure out how to fix it. More

Good buying experience. Went on two different test drives. Kept in contact without being pushy during the buying process. They didn't have the model that we wanted in stock Went on two different test drives. Kept in contact without being pushy during the buying process. They didn't have the model that we wanted in stock but found it at another dealerships location. They did a dealer trade to make it happen. More