O'Steen Volkswagen of Valdosta - Service Center

see wrong parts This is a pretty sorry parts department. i needed parts for a vw. i contacted this dealer, provided the VIN, and went personally to the parts departme This is a pretty sorry parts department. i needed parts for a vw. i contacted this dealer, provided the VIN, and went personally to the parts department to order the parts. The employee pulled my parts list based on the VIN and sold me parts based on the VIN of my VW. When the parts arrived, i picked up my supposed needed parts the next day. It appears VW has a poor system of managing which parts are installed on their vehicles because the parts sold were incorrect. I contacted the parts department and informed the employee of the error, and i has told i would be refunded. Upon my arrival, i was informed of not receiving a refund because i did not have the little plastic bag that my parts came in. so basically, i was sold incorrect parts based on poor information from VW itself and not refunded based on a plastic bag. How is this fair?? More

VERY attentive and committed staff On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in th On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in their service schedule so that they could do an immediate diagnosis of the problem. They kept us informed of the findings, gave the car a test run, and gave us the OK to continue on our journey with peace of mind. We could not have asked for a better place for this to happen! More