Ocean Honda Santa Cruz - Service Center

Thank you, Alexis! Alexis took care of everything every efficiently and quickly and applied the coupon I provided. Thank you very much, Alexis! It was excellent servic Alexis took care of everything every efficiently and quickly and applied the coupon I provided. Thank you very much, Alexis! It was excellent service! I really appreciate it. More

service this was a much better experience than my last service where the shuttle took a long time to pick me up followed by a longer than expected wait for th this was a much better experience than my last service where the shuttle took a long time to pick me up followed by a longer than expected wait for them to get my car to me More

Bring a tape recorder with you to tape the sales process! Today's service transition with Justin? I give him a 5 star rating, as usual! On the other hand, I waited a year to write this as I have been Today's service transition with Justin? I give him a 5 star rating, as usual! On the other hand, I waited a year to write this as I have been so angry about the purchase process of my car (purchased in 2018). What brought me in was the promise of the 1.25% value of the car I was trading in. ALEX (SALESPERSON WHO DID HIS JOB WELL) went to talk to Martin (sales manager) about letting me get this value, I got some excuse about how how they only paid for up to 10,000 miles per year on a car, and my car had too many miles. I think mileage was around 65,000. So, Alex told me Martin would supposedly give me $400 discount on my purchase, which he would include in the contract. A second item I pursued with them was the 2.99% they were offering on TV on the financing if someone had good credit. I did. I sent Alex to talk to Martin again, and was told "that deal ended yesterday". Seriously? If a car company cares about its customers, they work with them, not against them. And, I should not have been surprised that Martin changed the amount he would give me on his car. His slick wording was "We said we would give you $200, remember?" like I was forgetting what I had been told by Alex. How underhanded can someone be? And, again, is the policy to just be dishonest to the customer? Then, to top it off, I bought the GAP insurance for 950 dollars. When I refinanced the car through another company that did offer me 2.99%, I asked for the GAP insurance back. I was told that I needed to produce a receipt that the new financing had begun to get the insurance returned to me. More than 2 months of calling later, I was told by a woman who dealt with the return paperwork that "Oh, yeah, it's been here for a couple of days". Why hadn't I been called? How long would they have kept it without calling me? I will always wonder, because trust was lost. Just be careful to bring in a taping device so you can replay them what they promise you. So, at the end of the 4 hour purchasing period when you're tired and ready to go home and signing paperwork, they cannot smoothly change their promises like what happened to me. And, DON'T BE FOOLED BY THE PROMISE OF 1.25% TRADE IN VALUE OR 2.99% FINANCING TO PULL YOU IN. Yes, I learned my lesson, and want to advise the buyer to BEWARE. More

Quick and efficient Service I took my car in for it's first Service. Everyone was very friendly and helpful. It has given me more confidence with car issues. I took my car in for it's first Service. Everyone was very friendly and helpful. It has given me more confidence with car issues. More

review 1.0 Service was handled quickly and thoroughly. The tech explained what was done and the results of the inspection. The free sandwich was quite good also Service was handled quickly and thoroughly. The tech explained what was done and the results of the inspection. The free sandwich was quite good also. More

I’ve always had great service. It is done quickly and Wayne explains everything and makes us feel welcomed. I highly recommend ocean Honda service. Thank you for the service. Wayne explains everything and makes us feel welcomed. I highly recommend ocean Honda service. Thank you for the service. More

Fast and friendly great service every time I come in for anything on my cars.Fast and friendly staff and always helpful in obtaining estimates for possible repairs ne great service every time I come in for anything on my cars.Fast and friendly staff and always helpful in obtaining estimates for possible repairs needed. More

Best service Dept. I've been to One of the best service Depts. I"ve been to . Dustin has been my Service Adviser for over 17 years. Wouldn"t take my vehicle any where else. Dustin One of the best service Depts. I"ve been to . Dustin has been my Service Adviser for over 17 years. Wouldn"t take my vehicle any where else. Dustin is a pleasure to work with with and when he says my vehicle should be ready at a certain time It always is. I have purchased 26 new Honda's since 1979. 10 of them was from Ocean Honda Things have changed since the new owner came in a few years ago and I can save 2 or 3 thousand dollars by using other Honda dealers. I always try Ocean Honda but they can never equal the price I can buy on at another Honda dealer. John was a general Manager a few years ago and he knocked about $800 off the sticker price on the window. He stated that they were here to make money and not loose it. I went to another dealer and purchased the same vehicle for $ 2,700 less. More

Friendly, courteous, knowledgeable, professional service! The service at Ocean Honda has always been most excellent. My car has been extremely well-cared for ever since i bought it new there over 6 years ago The service at Ocean Honda has always been most excellent. My car has been extremely well-cared for ever since i bought it new there over 6 years ago. More

Excellent Service Excellent customer service. I feel the honesty and the overall passion of wanting to make sure I get the help and service I need. Love that they have Excellent customer service. I feel the honesty and the overall passion of wanting to make sure I get the help and service I need. Love that they have a shuttle service. Robert drove me home and picked me up as well, he was awesome! More