Ocean Subaru of Fullerton

Awesome Experience, Happy Customer the staff were very helpful t throughout the process. Erick is great at what he does helpful t throughout the process. Erick is great at what he does More

This dealership was great and easy on being able to make a purchase of the Subaru Outback that I was looking into. Luckily I had Tyler who was very friendly and helpful on making the purchase. He was able t a purchase of the Subaru Outback that I was looking into. Luckily I had Tyler who was very friendly and helpful on making the purchase. He was able to show me the car and gave me a quick overview of the outback. Overall, I’m ecstatic and stoked with my purchase and couldn’t be any happier about it. Thank you Tyler! More

Berenice was a great first point of contact, Louie was super informative and patient in helping us pick a car. Zayda made us feel comfortable through the paperwork. This team made this a simple and fun p super informative and patient in helping us pick a car. Zayda made us feel comfortable through the paperwork. This team made this a simple and fun process! Highly recommended to all! Thank you Ocean Subaru! More

Sales people are trained liars, go elsewhere. Don't become a victim of these people they will be gone soon enough. Don't become a victim of these people they will be gone soon enough. More

Great customer service provided by all team members we worked with. We had a quick and hassle free negotiation. Vehicle was delivered to our home and we are a happy customer. worked with. We had a quick and hassle free negotiation. Vehicle was delivered to our home and we are a happy customer. More

This dealership was the most helpful out of all the ones that I have been to for any car brand. Very good salespeople willing to help you and work with you. that I have been to for any car brand. Very good salespeople willing to help you and work with you. More

All staff were friendly & knowledgeable. Robert was especially good & made sure we were entirely comfy with the car buying process. especially good & made sure we were entirely comfy with the car buying process. More

Their team is trustworthy and responsible which makes transactions easy from a customer perspective. Thanks, Ocean Subaru! transactions easy from a customer perspective. Thanks, Ocean Subaru! More

I purchased a brand new 2021 Subaru Outback XT at the Ocean Subaru dealership in Fullerton California in July of 2021 (6 months ago). At which time I ended up paying more than the sticker price which I w Ocean Subaru dealership in Fullerton California in July of 2021 (6 months ago). At which time I ended up paying more than the sticker price which I was accepting of at the time due to demand constraints. At the time of financing at Ocean Subaru, I was informed by the finance manager that the dealership participates in the Costco Auto Program. I didn’t not receive that benefit on the price of the vehicle as she made it seem like I had already received a better deal and that the Costco deal would not benefit me. I find that highly doubtful and I will be checking with Costco on the as well to see if that is true. After being at the dealership for over 6 hours we were tired and just accepted the deal. Had the following that I am about to outline to you not happened, I would not have brought this portion of the very unpleasant experience up but seeing as how my entire car buying and ownership experience has been thus far, I thought I should make you aware of it. Please see below for the next portion of the many problems I have been going through with this dealership and vehicle. Shortly after purchasing the vehicle I began experiencing an intermittent turning off and on of the Driver Monitoring system. I mentioned this their tech specialist at the follow up a few days after purchasing the vehicle at which time I was told he hadn’t heard of an issue ever being reported but would check into it and get back to me. I never heard back from him. The problem persisted and I called the service department to bring the vehicle in for an appointment. They were unable to duplicate the issue at that time I was told. A month later the problem became even more persistent so I called for another service appointment. The service advisor I had been working with (George Cortez) called me and stated they did find a problem during the diagnostics testing with the wiring harness and that it needed to be replaced. After a week of having the vehicle George Cortez called me again and said that the LCD screen also needed to be replaced. They had the vehicle for over three weeks at that point. Upon picking up the vehicle I was told the issue was resolved. It wasn’t. Withing a couple of days the problem continued as well as presented with a couple new issues. The RAB was intermittently turning off and on. There were also issues with the stereo system with the speakers intermittently turning off and on in certain zones. I called George Cortez before Thanksgiving to inform him again of the issues and his response was that their head tech/shop foreman would reach out to Subaru to try to obtain additional help and/or advice. I was told the vehicle would be scheduled to be brought back in. After a couple more weeks after hearing nothing I called George and finally got a hold of him to ask why I wasn’t contacted to arrange for the vehicle to be brought back in for service. I told him that I took pictures of the issue while the car was in motion with the event actually occurring and that I would email him the information and pictures. That was on November 30th. George did not respond to my email until after I put another call into his voicemail on December 5th. I have the email thread to verify all of this information. Since this time George has been absent and not retuning my calls or emails. These issues are SAFETY related. I just wanted the car repaired plain and simple. It is a brand new vehicle. I overpaid for the vehicle based on what I mentioned in my first paragraph of this email. I am extremely disappointed in Ocean Subaru and have withheld all of the service questionnaires and my comments until this writing. It amazes me how Ocean Subaru asks for a person to give them and the dealership exemplary marks on all service questionnaires so the dealership will look good but then turn around and treat a customer like this. I am at the point where I am strongly considering legal action for California’s Lemon Law. This is my first experience with Subaru and will undoubtedly be my last unless this situation is handled in a satisfactory manner. More

This is not to bash this dealership. I hate writing reviews and I've never done one. But my experience here was a nightmare. I've dealt with so many dealerships and this was by far the worst one I've e reviews and I've never done one. But my experience here was a nightmare. I've dealt with so many dealerships and this was by far the worst one I've encountered. Don't get me wrong, most of the workers here were great. There was just a lot of things that went wrong. I bought a vehicle here at the end of April. I am active duty Military and was in a time crunch. I traded in my car because I needed a bigger car since I'm getting stationed on the other side of the country in July. It took them awhile to process all the paperwork because there was some admin mistakes the first time I signed papers (not my fault). I had to constantly text or call my sales rep. Mind you, I lived 3 hours away from this dealership. I had to ask for time off which was not easy just to make a deal with these guys. I don't blame the sales rep because he was just doing his job but I think the buying process could've gone a lot smoother. Another thing I realize, after seeing the documents and talking them down to a fair price, they did not include the complimentary maintenance service that they advertised. At the time I bought the vehicle, there was an ad on the car that says they would include 6 complimentary maintenance service or 2 years, which ever comes first but it was not included at the time I bought the vehicle. I don't know why. Overall, the sales rep that I talked to was super helpful but there was alot of mishaps during the process and it just made things a lot stressful. There was also a lot of things I didn't mention on here but I'm just gonna keep that to myself because I don't want anyone or this dealership to look bad. Again, I'm not here to bash on this dealership or anyone but I just did not have a good experience with this dealership. More