Olathe Dodge Chrysler Jeep RAM - Service Center

The problem was not fixed and there was a piece of my dashboard left in my glove box. I called the tech and have not received a return call. dashboard left in my glove box. I called the tech and have not received a return call. More

I was disappointed with the service. I spent $3000 to fix the condition of the vehicle dying at a stop light when in drive. It didn't fix it at all. The next day when I drove it across t I spent $3000 to fix the condition of the vehicle dying at a stop light when in drive. It didn't fix it at all. The next day when I drove it across town it died multiple times. I could have got a new alternator and pulleys for significantly less cost from my normal mechanic but since I was assured this would fix the dying issue, I spent the extra cost. I understand the alternator and pulleys needed to be replaced but it did not fix the issue I brought it in for. I also realize, I could bring it back and let your technicians look at it again, but that is why I spent more money for the expertise to isolate the problem and not to keep guessing or me spending more money on other possible solutions. Secondly, I declined buying a new battery because I knew I could get it at less cost somewhere else. I had the battery tested after your recommendation and they concluded it was still a good battery and was 100% charged. This makes me question everything that was said or done and I will question ever using your service again. More

The team was efficient, helpful, and friendly! They got my oil change done very quickly. They got my oil change done very quickly. More

Luke Johnson was awesome to work with. His communication was constant and did whatever was needed to ensure my truck was fixed. His communication was constant and did whatever was needed to ensure my truck was fixed. More

I feel like this entire service other than the oil change should have been covered under the warranty when I brought the vehicle in in April. I even mentioned when the vehicle was there that I wasn’t asking should have been covered under the warranty when I brought the vehicle in in April. I even mentioned when the vehicle was there that I wasn’t asking for something free. I’m happy to work with the dealership, but that never seemed to be an option. It was mishandled in April and it was mishandled worse on this recent visit. More

Excellent service as always. My favorite dealership over the years. I’ve bought new & used cars here before & sold some here too. I’ve also had many vehicles serviced here as wel My favorite dealership over the years. I’ve bought new & used cars here before & sold some here too. I’ve also had many vehicles serviced here as well, & will continue to do so. Thank you for all your efforts! 😁👍 More

My issue is unresolved. I spoke with John Marrs who was supposed to leave a message for Joshua Mcgurn to contact me. That did not happen. I followed up with John who said Jo I spoke with John Marrs who was supposed to leave a message for Joshua Mcgurn to contact me. That did not happen. I followed up with John who said Joshua was out of the office. He assured me a second time he would have Joshua contact me. I left a voicemail for Joshua. I still have received no communication after two weeks. More

Nice people, but it seems like I leave with the same or more issues than when I went in. more issues than when I went in. More

The deal ship was great and clean. Shawn was friendly and explained the time frame for my service. Great over all experience Shawn was friendly and explained the time frame for my service. Great over all experience More

I brought my truck in for an engine surging issue. They charged nearly $1500 for new spark plugs and I still have the same problem. They had no record of my engine replacement 23 months ago at the They charged nearly $1500 for new spark plugs and I still have the same problem. They had no record of my engine replacement 23 months ago at their dealership and asked me for copies of my receipt for that. They are now hoping my engine gives an error code to help them troubleshoot. Meanwhile I only have 4 weeks left on my engine warranty. I am very disappointed in the dealership and their service ability and skills. I have not had a response on my texts I left with them about this issue. More