Olympia Subaru

Brandon Arellano is phenomenal to work with! From the first point of contact, he was incredibly personable, caring, knowledgeable and went above and beyond. He took the time to rework estimates, From the first point of contact, he was incredibly personable, caring, knowledgeable and went above and beyond. He took the time to rework estimates, negotiate costs, provide all the information I needed and make every accommodation possible. He sent me a personal video of the car I was interested in, responded to my messages even on his days off, was willing to arrange transport from over 30 miles away, and stayed multiple hours past closing. Brandon didn't just stay late to complete the sale, but made sure I had everything I needed at every step and even helped set up my phone after locking up and made sure I drove away happy and safe. He showed a genuine interest and care for my needs; I truly felt like more than just another sale, which was beyond pleasant. I had been without a car since November and actively in the market since January with many unfavorable experiences with various dealerships, which was surprising since I was only looking at Subaru. Brandon is the epitome of what I expect from Subaru and truly represents the company's values of being client-centered, showing love and respect to all, and providing enjoyment and peace of mind. I live my life in a way that is deeply rooted in my values and ethics, which is why I have been so passionate about- and loyal to- Subaru for many years now; it's definitely a company I can stand with. Thanks to Brandon, the choice on which Subaru dealership to take my business to was made easy, even before meeting in-person. He is the reason I went to a dealership 36 miles away, rather than the one I have just 6 miles away from home. I truly cannot recommend Brandon enough! I'd also like to note that overall, Olympia Subaru is by far the best Subaru dealership I've had the pleasure of working with, and I've been to quite a few between CA, OR and WA. Everyone was so friendly and helpful with all the good vibes! I got such a kick out of Jesse in finance, such a great sense of humor and actually made the paperwork portion quite fun and as stress-free as humanly possible! If I am ever in the market for another car, I will definitely be returning to Olympia Subaru again-and-again! More

The salesman Andrew Riley was amazing. He helped us with everything every step of the way. I couldn’t recommend Olympia Subaru enough because of him. Definitely will be back in the future He helped us with everything every step of the way. I couldn’t recommend Olympia Subaru enough because of him. Definitely will be back in the future and requesting to work with him again. More

We bought a used ‘23 Crosstrek Limited from Olympia Subaru about a month ago. Mike Priebe was our salesman. We actually began looking for a new or used Crosstrek a couple of years ago. We got acquainte Subaru about a month ago. Mike Priebe was our salesman. We actually began looking for a new or used Crosstrek a couple of years ago. We got acquainted with Mike almost right away & I knew I didn’t want to buy a car from anyone else. He put me at ease with his honesty, was more than willing to answer my numerous questions, was always very enjoyable to communicate with, got back to me if I left him a message, emailed me photos, etc. I could go on…He also went the extra mile to try to find a way for us to be able to use or hookup a cd player in the new cars. (We found out Subaru stopped having cd players as an option after ‘23.) That just couldn’t be done but it certainly was not for a lack of research on Mike’s part! At that point, we decided to look for a used Crosstrek Limited that had a cd player in addition to everything else we wanted in the car. It took awhile but Mike hung in there with us the whole way. He was never anything but courteous. He was never pushy, either, and he was so upfront that I didn’t feel like I needed to be concerned with playing any games surrounding the sale. I don’t think anyone could ask better than all of the above when buying a car which, in & of itself, can be quite stressful. In the end, Mike left the door open for us to contact him with any questions we might have about the car in the future. So nice & very much appreciated!! More

Ramon Ramirez was great to work with! He was very patient and helped us look at several cars. He answered all our questions clearly and replied to text messages in a timely manner. He did He was very patient and helped us look at several cars. He answered all our questions clearly and replied to text messages in a timely manner. He did not rush or push in any direction, would work with Ramon again. I highly recommend Ramon to anyone looking to purchase a Subaru. More

Third car bought through hanson/Subaru first and last were amazing. Wonderful service, treated like valued customers with quick service and no pressure to buy. For such a young sales person, Julian was f were amazing. Wonderful service, treated like valued customers with quick service and no pressure to buy. For such a young sales person, Julian was fanominal and jesse(sam) in finance was equally fantastic. 5 star recommend for your next car purchase. More

Olympia Subaru is a no nonsense dealership and I worked with Joshua. He said he was new but he sure did a fantastic job making me feel comfortable about everything. He showed me all my options and was so a with Joshua. He said he was new but he sure did a fantastic job making me feel comfortable about everything. He showed me all my options and was so attentive, warm, funny, and showed me genuine concern for what I was looking for. I would give this man 5 stars! I know that we will see each other again. I feel like I made a friend for life. So if you’re looking for an honest salesman that deeply cares about others he is your man! He is a wonderful person. I recommend him highly! To hanks again Joshua for all your help making my dream car a reality! Cheryl More

People seem to be very nice. However that being said the videos that they send with the invoice don't seem to match up. What's being said in the video and what's being actually p However that being said the videos that they send with the invoice don't seem to match up. What's being said in the video and what's being actually put on paper are two totally different things. When confronted they print you out a whole different list. So it's hard to trust what is being done because you don't really know because everything's contradicting each other. I asked three times about a veterans discount which was significant it was about $100 off and they still didn't give it to me. When I left the dealership I noticed that there was dirt and smears all on my ceiling. When I called they told me to bring it back in but then insinuated that it was there before and it was my fault. It was not My car is kept cleaning very immaturely. I would have noticed dirt on my ceiling. What am I doing cartwheels in my car? They're likelihood of a mechanic with dirt or grease on their hands is more likely than me somehow getting dirt on the ceiling. I've only used my moonroof twice out of the 6 years that I've had the car. I would have noticed if there was dirt there before. This is the second time in 6 years that there was an issue with markings in my car and then it was thrown back on me as if it was my fault not theirs. I don't like that at all I don't like being made to feel like I'm crazy and I just didn't notice that there was dirt or ink marks in my car. Take ownership. To me that also says that they didn't do very good job inspecting if they didn't even notice. Overall I'm just not really impressed with their services. It feels like they're just trying to get people in and out as quickly as they can instead of actually really caring and taking care of people's cars. They should be explaining things and they do not. I would not recommend going there after your warranty is finished. Go somewhere else where they actually going to take care of your car and take responsibility for anything that happens to it. More

Service was prompt & friendly and performed in a timely manner. I appreciated the Multipoint inspection & wheel torque. manner. I appreciated the Multipoint inspection & wheel torque. More

I took my vehicle to Hanson Subaru for repairs. I was told, via text, that the vehicle needed over $10,000 in repairs including a new transmission due to a noise that the service technician heard. I was told, via text, that the vehicle needed over $10,000 in repairs including a new transmission due to a noise that the service technician heard. I towed my vehicle to another location and the vehicle was repaired for $1,400. The noise went away after the wheel bearing was fixed. I believe Scott was the name of our service technician. I will not return to this location for service or purchase. More

Elijah Corbin was very helpful, professional and easy to work with. Made my experience very pleasant. work with. Made my experience very pleasant. More