Ontario Auto Ranch - Service Center

Purchased a service contract for 6 oil changes and didn't drive the vehicle near as many miles as estimated after purchase. Had 2 oil changes left and they honored 1 of them. This oil change was done 1200 mi drive the vehicle near as many miles as estimated after purchase. Had 2 oil changes left and they honored 1 of them. This oil change was done 1200 miles early at that. I asked if I could just get the oil and filter and I would do the last one myself. They refused, and said that they did me a favor by doing the one already. I'm sorry but these oil changes were pre paid for up front! They were never a gift from you ever. I paid for them!! Bo tells me they don't have anything to do with the contracts. Funny thing is the dealership gets paid for them, but they have nothing to do with them? I will never do business with Auto Ranch again. I knew there was a reason why I went to Smith Auto in Weiser, to have all my warranty work done. They understand customer service. Spend $65,000 with Auto Ranch and this is the best they can do. We'll see if screwing someone out of $120 or so is worth it. This certainly isn't my last vehicle, but it xxxx sure is from you!! More

For over 13 years this service, and parts department have taken care of my wants and needs to the utmost in most all matters and the ones they couldn't take care of was not their fault whatsoever. They have taken care of my wants and needs to the utmost in most all matters and the ones they couldn't take care of was not their fault whatsoever. They have always been very polite and apologetic for everything they could not get done. They have never been rude or condescending in anyway whatsoever. If you need something done these folks will strive very hard to get it done and they will give the lowest possible price too ,as their estimate and if not low enough they will strive to make it lower in order to please and get your business. More