Open Road Acura of Wayne

Goes the Extra Mile! Xenia Haines has been my Service Consultant for over 1 year. Since she's been on the Service Team, i have felt like I've been getting honest answers Xenia Haines has been my Service Consultant for over 1 year. Since she's been on the Service Team, i have felt like I've been getting honest answers about the services my car has needed. It's a 2007 Acura TL with almost 200, 000 miles so it needs work done! She has always honored all the discounts that I presented to her. As well, Nick is always very cordial They have brought me into the mechanic garage so I could see the underneath of my car.. More

Awesome Service Department Our family has owned a lot of cars....from VW's to BMW's but, honestly, our best experience has been with my Acura MDX. I have had the car for 3 1/2 y Our family has owned a lot of cars....from VW's to BMW's but, honestly, our best experience has been with my Acura MDX. I have had the car for 3 1/2 years now, and it has basically been trouble-free! The greatest thing about owning my MDX. however, has been the service department at Open Road Acura of Wayne, NJ. The few issues my car has had, outside of regular maintenance, have been taken care of immediately and hassle-free by Open Road Acura of Wayne. They have absolutely the best service department of any dealer I have ever been to...no lie! In particular, I have to commend Xenia Haines on her professionalism, great attitude,, tons of patience, and her willingnesss to go out of her way to accomodate customers, She has saved me more than once...squeezing me in for last minute appointments, or just telling to me to come right down if I want to check something out! Just two days ago, a rock hit my windshield.....I called Xenia to see what to do....the next morning my car was in the shop and was fixed by a process where they fill in the crack. If the crack is small enough then you don't need to replace the whole thing! THANK YOU, XENIA!!!! More

New Turbo I thought I was bringing my car in for a routine service and unfortunately I needed a new turbo for my RDX. My car is only 3 years old, but I do have I thought I was bringing my car in for a routine service and unfortunately I needed a new turbo for my RDX. My car is only 3 years old, but I do have 80,000 miles and was no longer under warranty. My service person "Zenya" went above and beyond to make sure I would be satisfied and also gave me a loaner cat for the week. This is my 3rd Acura with Wayne Acura and I now live over an hour away. For the quality of service and professionalism I received, I will continue to come to Wayne Acura for my service needs. More

Service with a "BEAUTIFUL" smile!!! Xenia Haines!!! The best in the business!!! Not only does she exceed in her customer service and professionalism, but she makes you feel at home. This Xenia Haines!!! The best in the business!!! Not only does she exceed in her customer service and professionalism, but she makes you feel at home. This is why I pass by 3 dealerships to come up to Wayne to service my vehicle. It is a pleasure to know she is there and that I can call her my friend.... Keep up the great work Xenia and most importantly that smile.... More

Reliable I recently bought an used Odyssey from Carl & Josh and I've already clocked 1500 miles without any issues. Talking about Carl he is very professional I recently bought an used Odyssey from Carl & Josh and I've already clocked 1500 miles without any issues. Talking about Carl he is very professional in handling the sale, concerned about our problems and found out ways in which he can deliver what we wanted. Josh on the other hand was a patient and very helpful person who had waited for me at the airport to deliver my car beyond his work hrs. The only thing I'm lacking is I couldn't meet Carl in-person. A big plus is though it was an used car they treated me as good as a new car buyer. Overall they are trust-worthy. More

Quality, personalized service When I relocated to NJ two years ago I was in need of a local Acura dealership to service my vehicle. My first two business interactions with the serv When I relocated to NJ two years ago I was in need of a local Acura dealership to service my vehicle. My first two business interactions with the service department were standard. In the past year Open Road Acura has truly improved. Their customer service is excellent due in large part to Xenia Haines. When working with Xenia I truly feel like a valued customer. She remembers me whenever I call to schedule an appointment or enter the dealership. I am welcomed with a friendly smile and greeting. When it comes to the actual service I feel that I am paying a fair price and never over-sold on services. Xenia takes the time to explain each recommended service, the pricing and whether or not the work is mandatory at that time. In some instances I agree to a portion of the service and then complete the balance of the work at a follow-up appointment to keep my bill lower with each visit. The occasional e-mail coupons sent by Open Road Acura of Wayne are also helpful. If you are in need of an Acura Service Department I highly recommend Open Road Acura and request service specialist Xenia Haines. More

Good Car Shopping Experience Car searching, I stopped here to test out the MDX. Lance (salesman) was very helpful, thorough, and didn't rush me. He offered me a good deal and I to Car searching, I stopped here to test out the MDX. Lance (salesman) was very helpful, thorough, and didn't rush me. He offered me a good deal and I took it. Other sales clients I dealt with at other dealers that day were short and didn't see me as a serious customer. Overall, I had a nice experience at Open Road and Lance was super in his customer service! More

Xenia in Acura service was incredible!!! Thank you Acura Service and in particular Xenia. She was extremely professional and helpful. She even sent a service tech out to jump start my car a Thank you Acura Service and in particular Xenia. She was extremely professional and helpful. She even sent a service tech out to jump start my car at no charge! Couldn't be happier. More

Amazing Customer Service I had a terrible experience trying to get my car serviced at another Acura dealership and after being treated so poorly I was dreading taking my car t I had a terrible experience trying to get my car serviced at another Acura dealership and after being treated so poorly I was dreading taking my car to any Acura dealership. A friend referred me to see Craig at Open Road and I could not have been happier with getting my car serviced at this location. From the initial phone call with Xenya to my communication with Craig to picking my car up after the service was completed, my overall experience was easy and stress free! I felt like I could trust them and they were in constant communication with me throughout the process on the status of my car. Craig went out of his way to explain to me the service my car needed and was available by phone when I needed. Xenya was beyond friendly and followed up immediately after I picked up my car to ensure I was satisfied. I will highly recommend this dealership to friends and I am happy to service my car with Open Road in the very near future. Thank you to your staff for your excellent customer service and professionalism. More

Excellent Service I have been a customer since 2006. This is a great dealership to bring in your Acura for service. Xenia Haines has been my service consultant for the I have been a customer since 2006. This is a great dealership to bring in your Acura for service. Xenia Haines has been my service consultant for the past year. She's professional, friendly and very thorough. More