Open Road Honda

On August 17th,2009 my husband and I walked into Open On August 17th,2009 my husband and I walked into Open Road Honda in Edison,NJ. We already did all of our research regarding the new car we wished to On August 17th,2009 my husband and I walked into Open Road Honda in Edison,NJ. We already did all of our research regarding the new car we wished to purchase. We went through their internet sales department because of their no hassle special pricing. Over the phone,we made sure they had the exact car that we wanted,that they were participating in the C.A.R.S. government clunker program and that they would take my 2007 Honda Civic EX as a trade. This dealership was over an hour away from our house,so it wasn’t a convenient trip. When we got there,we were introduced to Wajid Rauf,who was an internet salesman. They researched my husband’s 98 Ford Explorer and saw that it was eligible for the $4500 government incentive. Then they took my trade to have it appraised. Our salesman came back 45 minutes later with a paper that had $10,700 circled on it from the appraisal department. He did not show us this paper,my husband just happened to see it. He walked over to the manager’s desk with that paper and came back to us with the offer of $9500! This was the fourth dealership we had been to and every one of them had offered us $11,500! We argued and they said that that was what they valued my car at. They were $1000 less in their “no-hassle asking price” which got us in the door,but offered $2000 less for my trade! After going back and forth many times between us and one of the sales managers and not being able to get the trade value increased to $10,700,we asked to see the appraisal sheet. They both acted like they didn’t know what we were talking about. They got up and involved Jamie Vasco a sales manager. They came back;apologized stating they never saw the sheet until now and said they would give us $10,700! With that,the deal was done. We signed a purchase order with the VIN number to our new car and left a $500 deposit. We were told there was no rush to bring in our clunker and we could do so when we picked up our new vehicle. Our car was in transit to the dealership and would not be there for about 12 days. We were unable to speak with the finance manager that night since it was 11pm. We were told we could do so when we picked up the car. I was uncomfortable with that,so the next day I called the dealership to get an exact APR and payment for the car. Wajid Rauf called me back with another approximate APR and said my husband was unable to be on the loan because of his credit. I told him that he had to be to be eligible for the government incentive. The clunker was in his name only and that is what the program required. The following day,he called me back with an exact APR but again without my husband on. I stated that we would be getting a loan from another bank for the vehicle and that we would be dropping off our clunker the next day. While we were on our way to the dealership, we received a phone call from Wajid Rauf. He stated that the government was out of money for the program and it was over. We called the government’s hotline for this program and they said that was not true. We continued on our way there to dispute this. We had a signed purchase order with the Cash for Clunkers accepted on it and it was signed before the program ended. Later,we found out that the government was ending the program on Monday August 24th at midnight. The dealership was unable to rob us for thousands on the cost of this vehicle or make money off of the financing,so they chose to not accept the binding contract! We spoke with Jamie Vasco again. He told us they would not honor the C.A.R.S. deduction. We went above him to the general manager,Steven Park,who also said he would not honor the agreement. We contacted the police and had them document what was happening. One officer actually told the manager that this was not right. We also called the government hotline again and another dealership we had been to. Both stated that both parties signed a binding contract and they had taken a deposit on the car. They advised us to get a lawyer and take them to court. We were told that because C.A.R.S. $4500 was written on the contract,that we had a leg to stand on. We are in the process of obtaining an attorney. We will never again attempt to purchase a car from this dealership!!! We plan to write a nice letter about our experience to every website that allows feedback about dealerships. We just hope that people will read what happened to us and that they will steer clear of Open Road Honda. More

I experienced of of worst. I finished deal with internet specialist for Honda CR-V. When I visited, they didn't honor the deal. At first they tried to disqualify me for the cash for clunker program with wro specialist for Honda CR-V. When I visited, they didn't honor the deal. At first they tried to disqualify me for the cash for clunker program with wrong information. They said that if I apply for cash for clunker, I will not get any discount. They said that they have trouble with government to get paid for clunker program. This dealership filled with liar. Don't waste your time with them. More

This dealership is the high pressure sale people dread about. I tried to get a new car through the CARS program. They didn't drop the price more than the typical internet price discount everyone has. T about. I tried to get a new car through the CARS program. They didn't drop the price more than the typical internet price discount everyone has. Their fees were almost $1500. Go to PA for deals. The have state regulated fees and are int the $200 range. I recieved the following from someone regarding internet car shopping: If a price appears too good to be true, it is. A lot of dealer's advertised prices or prices they give out over the internet have a catch. A lot of times there will only be one vehicle available at the advertised or provided price and chances are it will already be sold. In most cases the advertised price or the price provided over the internet will NOT include: - Destination fees are usually around $600 or more depending on the model - Carpeted floor mats - Dealer prep fees are some times as much as $500 In most cases, dealers will include the following in internet prices: - Recent College Graduate Rebates are usually around $400 or more (they assume you will qualify) - Rebate money in the place of special financing when you may not be eligible to receive one or both Unfortunately, consumers get sucked in by these misleading price quotes from other dealerships. That is the purpose of these low ball price quotes. Once you are at the store the deal changes resulting in a bad experience More

My family was interested in buying a 2009 Honda Civic through the Clunker for Cash deal. We went to Open Road after dealing with our previous Sales Rep at DCH Academy Honda (Ask for Paul in Sales, h through the Clunker for Cash deal. We went to Open Road after dealing with our previous Sales Rep at DCH Academy Honda (Ask for Paul in Sales, he is outstanding) where we could not get a deal that was good enough. However, DCH has worked with us in the past and we were pleased with the experience nonetheless. At Open Road we got a good deal and had signed the contract for the vehicle. We were told the next day to come in at 10:30 am to pick up the car. At the dealership there was a meeting among the sales group and they informed us they would not be honoring the Clunker for Cash deal and that we needed to spend another $4500 on the car. We were completely outraged. The manager was very disrespectful to my family as well as telling us no dealership within 20 miles is doing the Clunker for Cash deal. As well as basing their decision upon a report in the Star Ledger. I spoke to the reporter for the Star Ledger after leaving the dealership who told me that he was shocked they would not honor it. Since they obviously do not want to sell cars, I called another dealership (DCH as a I previously mentioned.) where I came in told them my problem. In less than two hours I walked away with the Cash for Clunker deal and a better price for the civic. Shame on this dealership I will never EVER recommend them. More

I found their showroom and lot filled with vehicles carrying expensive dealer installed "options". I was not offered a test drive. My salesman was constantly trying to close me before giving me a fir carrying expensive dealer installed "options". I was not offered a test drive. My salesman was constantly trying to close me before giving me a firm price on either a new Honda or my trade-in. He did not reveal that a "factory promotion" was in process. He would not get a manager to appraise my trade until I asked a third time. Rather, he told me that whatever I saw in Kelley's Blue Book was several thousand dollars off. When I rejected a ridiculous offer (trade-in and purchase wise), a sales manager told me that they were trying to make the unpleasant car buying experience as painless as possible by giving me a very good offer and that I should be pleased with it. I explained that I had been buying cars since the 1968 model year and that my work involved far bigger and more stressful negotiations. The following day I purchased an EX-L from Honda of Freehold. That was a more pleasant experience with a thoroughly professional organization. There was negotiation, but, with that organization, I did not feel that they were trying to take advantage of me. More

Not only does anyone in this dealership NOT listen to the customer and what they are looking for, but wastes tremendous amounts of time. I AGREED ON A PRICE FOR A 2009 ACCORD EX-L V6 LEASE WITH SALES MANAGER customer and what they are looking for, but wastes tremendous amounts of time. I AGREED ON A PRICE FOR A 2009 ACCORD EX-L V6 LEASE WITH SALES MANAGER, JAMIE VESCO. I gave my credit card for the deposit and not five minutes later he came to me with A HIGHER MONTHLY PAYMENT AND WANTED MORE MONEY DOWN. Mathew Mathai was condescending. I wanted to see a vehicle on the lot and he refused to show it to me for unknown reasons. Needless to say, I walked out. And, will recommend to everyone NOT to visit this dealership. I HAD CALLED THE GENERAL MANAGER, KEVIN PARK, TO COMPLAIN ABOUT MY EXPERIENCE. A WEEK LATER AND NO RETURN PHONE CALL. Shame on you! I have purchased the exact car at another dealership and am completely thrilled with the respect I was shown. PERHAPS OPEN ROAD HONDA CAN LEARN A THING OR TWO FROM OTHER DEALERS. More

I never ever recommend this dealer even to my worst enemy. I have got bitter experience of my life on my first car purchase. Pushed utter most the corner to buy vehicle with higher price and asked to enemy. I have got bitter experience of my life on my first car purchase. Pushed utter most the corner to buy vehicle with higher price and asked to sign on all the documents mentioning it is required for credit check and later told you have got to take the vehicle. I am almost cheated and last moment I am saved. Assisted by a sale agent who dont understand english much and Sales Manager is Head of Cheats. Be careful when visit this dealer ship... You willbe I you have lots and lots of money and want to put in ditch Pl visit Open Road Honda. More

I made a mistake of talking to this person. He has no knowledge of customer service. Oh, he is not even aware that word of mouth is going to decrease this dealership sales. If open road honda has Hasan knowledge of customer service. Oh, he is not even aware that word of mouth is going to decrease this dealership sales. If open road honda has Hasan as a sales manager, no wonder their customers are going to run away. More

HORRIBLE experience, i would not recommend this dealership to my worst enemy, the salesman we were dealing with (not Jamie) did not listen to a single request we made as far as quoting, he barely s dealership to my worst enemy, the salesman we were dealing with (not Jamie) did not listen to a single request we made as far as quoting, he barely spoke english and had a blank piece of paper on which he would sit and write a bunch of numbers to where i no longer knew what i was looking at, The manager jamie came along and did the same thing everytime the salesman would run to get a new "offer" (which was never really a different offer just a bunch of the same numbers scribbled on a white sheet of paper) he would be gone for 10-20 minutes at a time, my family and i ended up leaving but not before the manager said "we will never find the car we want for under 30,000" we went to DCH academy Honda in Old bridge and got the EXACT car we wanted for a price well below 30,000 ....beware of this place it is awful, and very very un-professional.... More

We leased a 2006 honda oddessey from them for a great price Now that the lease was maturing we went back to fiance a 2009 Honda Pilot WE went into open road with the understanding that they were a high price Now that the lease was maturing we went back to fiance a 2009 Honda Pilot WE went into open road with the understanding that they were a high volume dealership. We spoke to the salewoman and gave her the information on the Pilot we wanted we told her we were on a strict budget. After sitting there for about 15 minutes she came back with monthly amounts that were wrong. She went back and did change the monthly amount just by adding to the amount of time on the loan She went back and this time Hassan the (manager) came over and said the Pilot ex-l was out of our range he could put us in a ex for the amount we were looking for. SO we left That night I went on to a site for internet pricing and asked 5 honda dealership if they could do a deal on the ex-l in my range all 3 came back Princeton,DCH,Bayridge all said they could. OPen road wanted more information All of the other dealerships called and we spoke about pricing and fiancing I called open road asking them if they could give me a bottom line price all they said was to come in and discuss I said no and later that day we went to DCH and purchased the 2009 EX-L in matter of 2 hours More