Orlando Dodge Chrysler Jeep

The service department is a total joke tries to show you Parts out of another vehicle to tell you your motor is bad and tell you it is going to be $15,000 for a long block and that your motor is full of slu Parts out of another vehicle to tell you your motor is bad and tell you it is going to be $15,000 for a long block and that your motor is full of sludge when you only have 40,000 miles on it that you have neglected your maintenance and Brian the service manager will talk to you like you are a dog and know nothing about vehicles More

It is impossible to overstate how bad the service department is at this dealership. There is no management or adult supervision. Calls are never returned or even routed properly. There is no custo department is at this dealership. There is no management or adult supervision. Calls are never returned or even routed properly. There is no customer service feedback loop. They expect you to drop your car off with no timeline or expectation of when you will get it back. The new ownership and GM have no sense of how to operate a modern dealership. Take your business elsewhere. There are too many better options than to waste time with this noise. More

Good luck getting assistance/service once the deal is closed (2022 Jeep Wrangler Sahara). I’m keeping a call log. No one can ever return my call to schedule service. After 2 weeks of calling I drove t closed (2022 Jeep Wrangler Sahara). I’m keeping a call log. No one can ever return my call to schedule service. After 2 weeks of calling I drove to dealership to speak to svc mgr. He said “I’ll call you no later than 10am” next day. Here’s my notes so far: *Called July 19th @10:34a “will have our mgr call when he is out of meeting” No one called. *Called again 7/22/22 @ 9:34a: “Very busy, will have Svc dept call you back” *Called 7/27/22 @11:41a Asked who I was speaking to. His name was “Ethan” (very bizarre phone call.. kept apologizing for losing his train of thought..?) Ethan said no one could take my call at this time, but he’d have Phil or Bill return my call. They did not call. *Called again 8/01/22 @ 9:51am: “Ethan” answered again. Said no one was available to take my call. He transferred me to a manager voicemail named “Brian”. Left message on Brian’s voicemail to callback (I found out later this “Brian” no longer worked there). No call was returned. *Called again 8/01/22 @ 11:16a spoke to “Ethan” again. He confirmed that the # I had been calling was associated with correct dealership address. Asked who Brian Mkanahan was. Ethan said he “quit” and Bryon Gordon (new mgr) uses his voicemail now. Ethan also said I had been assigned to a Svc advisor who had also quit. Ethan used the word “xxxx show” to describe what’s happening at dealership. (I said “you’re exactly right”) He put me on hold and the said he contacted Wanda and said “she will call you back”. 8/01/22 drove to dealership after work (since Wanda did not return call). I arrived around 4pm. Spoke to a salesman 1st & then finance guy Isaac. Ethan’s mom in finance brought over a paper showing the Honda had not been paid off until 8/01/22 (that very afternoon). I took copy of these papers. I then went to service dept and spoke with Bryon Gordon (mgr svc). He assured me he’d call me by 10am next day to schedule requested work “after he does some research”. I did not get that call back. 8/03/22 Still waiting for Bryon in svc dept to call back. I waited several more days & attempted again on 8th Aug. 8/09/22 @ 13:34p: Called the direct line for Bryon Gordon. No answer, but got text back: “Call you right back in meeting”. Still no call back or text by 15:10pm.. 8/03/22 @ 15:15pm I text him a reminder to call me. Bryon texts back he’s still in a corporate meeting.. will have someone “research what’s going on” & will have someone call me. I reminded him that HE was the one who took the photos of Jeep issues on 8/01/22. He says he will contact Jeep corporate again about the leather issue. And says he’ll contact me when they respond. As this was just 1 of the issues for repair, everything else is being put on hold as well. More

I ordered a 2022 ram TRX from this dealership back in July 2021, it finally arrived about six months later mid January 2022. Unfortunately it was not built the way it was ordered and two options the head July 2021, it finally arrived about six months later mid January 2022. Unfortunately it was not built the way it was ordered and two options the heads up display and electronic rearview mirror were not included on the build. After a few days of the salesman and rep at FCA going back-and-forth FCA agreed if I ordered a new vehicle they would pay the difference when the new vehicle was delivered as the price on the vehicle and packages have increased since my initial order back in 2021. So less than a week after receiving my truck I've waited 6 1/2 months for, I placed an order for another truck built the exact same way I ordered it the first time except this time the price was about $10,000 more than the time I ordered it in 2021, but because FCA agreed to pay the difference I placed the order. Initially I was told the vehicle would be expedited but that did not happen and it took another six months to build the replacement vehicle as well, in that time interest rates have increased, inflation increased to new record-breaking highs, gas prices have increased, and unfortunately the resale value of the TRX has decreased. My replacement vehicle finally arrived at the dealer a few days ago I did not even get a phone call from the dealer to let me know the truck was in, I had to drive by and see the truck on the lot to inquire what was going on. The next day I received a phone call from the general manager Marco Kanahan which I was hoping would be good news but unfortunately he proceeds to tell me that the deal between me and FCA does not involve them that was something arranged with the previous owners and he is not going to honor it additionally he stated that if I don't pick up the truck today and pay an additional $4000 over MSRP what I paid when I purchased the first truck he is going to put the truck on the sales floor and sell it. I told him you would regret that decision but if that's what you wanna do I can't stop you from doing it, as I refuse to accept any deal other than the one that was provided to me when I ordered the initial replacement vehicle back in January 2022. So basically he washed his hands of the situation because he claims The business is under new ownership I told him I understand that but when you purchase a business you inherit their customers and you should honor the deals that were made with those customers, this conversation went south extremely quickly as he took a very condescending attitude towards me wanting to purchase my second vehicle from that dealership regardless if they changed ownership or names. Save yourself the aggravation shop and service your vehicle at a different FCA dealership not Orlando Chrysler Dodge or Orlando Dodge Chrysler Jeep Ram, regardless of what they call them selves with this guy Marco leading the pack you can rest assured you will not get great service from anyone in that building. More

Brought a vehicle in for a service. I told them my brakes are not working properly. Staff did not follow protocol to communicate the issue and a staff member crashed my vehicle and now they are refusing to f are not working properly. Staff did not follow protocol to communicate the issue and a staff member crashed my vehicle and now they are refusing to fix it. I was told not to bring a car in with bad breaks this is unbelievable. Do not recommend this location to anyone for service. More

Took my 2019 Dodge Durango RT Here for some warranty work, And nothing was done, When I was told the weatherstrips were changed and come to notice the same parts are on my truck!? Photos are listed, Als work, And nothing was done, When I was told the weatherstrips were changed and come to notice the same parts are on my truck!? Photos are listed, Also my passenger left rear seat has a deformed cushion as you can see in photo, And the so called service manager claims it's exterior damage?? Which means it's my fault? I went there with Confidence and in good spirit, Cause Greenway another dealer is out of my way they agreed to do repairs under warranty, But I chose this dealer cause I work down the street, And it was due to the convenient location and to built a relationship! The so called service manager Brian Cayce look at his business card it's in photos, Seems to me he probably got a new promotion and wanted to spread his wings of Authority, He was very unprofessional and not willing to listen, When I asked him for a appointment with their DSM... His reply was there is no DSM!? I denied your repairs, I informed him I worked for a dealership for 28 years, And that he was lying to me, We would never treat a customer the way he did! I will repair my truck at Greenway Dodge, Again where they willing to honor my warranty and relationship, it's just out of my way, I will be contacting Dodge main customer service and let them know who they have Representing their brand, I will never step foot in this dealer again! No wonder they have 2.5 stars if there was 0 stars I would've gave them that! Any chance of other reviews I will give a bad review and maybe even open BBB report! UPDATE! This company had the Audacity to contact my place of employment and they contacted my selling dealer! I don't know what their intent was, BUT it's a form of harassment on their behalf, It can be grounds to a legal matter at this point! More

Luke has been absolutely incredible. He has been patient with me and all my questions being my first new car. He worked with me on the price to give me a fair deal. He gave me great advice. He got me the ve with me and all my questions being my first new car. He worked with me on the price to give me a fair deal. He gave me great advice. He got me the vehicle of my dreams and walk me through the entire process of ordering it. Thx Orlando Dodge and Luke!! I'm so glad you stole me away and made me your customer!! More

Bought a Jeep Cherokee April 8, 2021. Dealer delivered it with a punctured tire and the pressure was only 19 pounds. I brought the car back. Salesman Ryan Tapp simply filled it up with 38 pounds of air it with a punctured tire and the pressure was only 19 pounds. I brought the car back. Salesman Ryan Tapp simply filled it up with 38 pounds of air and sent me off. Next morning tire was flat again. My check cleared 3 days later. Finance man has failed to pay off my trade-in loan with Honda Finance. When Honda Finance called me, harrasing and interrogating, wanting to know about a missed payment, Dodge's finance manager said he mailed a check 8 days after delivery and that was within their time window. More

Purchase of my 2017 Cherokee trailhawk was a very smooth transaction,,, but seems like once you are out the door,, it's all over!!! There are so many names that I am totally upset at.😡😡😡 They won't h transaction,,, but seems like once you are out the door,, it's all over!!! There are so many names that I am totally upset at.😡😡😡 They won't honor the 3mo/3k additional warranty that was agreed upon,,, horrible follow up!!! Even the Cape Coral Jeep dealer couldn't believe that they treated me that way... Very sad and unprofessional!!! I do not at all recommend them for anything after the sale!! I will be writing reviews on all sites to let everyone know!!! More

DO NOT RECOMMEND! I purchased two SRT's over the last 5 DO NOT RECOMMEND! I purchased two SRT's over the last 5 years with this dealer. I can admit and say that each experience wasn't that great but to DO NOT RECOMMEND! I purchased two SRT's over the last 5 years with this dealer. I can admit and say that each experience wasn't that great but to my knowledge they had the cars I needed and at the time its what worked. I went to purchase yet another vehicle and was told that with my purchase history that I would be getting a discount. I went to the dealer, waited for an hour and was given an offer that was identical to the price online. When I pointed out that the price was the same - I was told it was already a great price that would go up once I leave and chose not to buy it as if a threat would entice me in any way. They also decided to appraise an SRT I had with me at a terrible price. I don't know if they think this is a game of going back and forth but if they would have realized that I came in to get a good deal and leave with another car from them then all would have been well. Instead they played a game and now my business is going elsewhere. More