Orlando VW South

I bought a Tiguan from this dealership in May of 2024. Three weeks after I drove it off the lot the check engine light came on. The dealership identified to me that the issue is a known manufacturing de Three weeks after I drove it off the lot the check engine light came on. The dealership identified to me that the issue is a known manufacturing defect, as it turns out, across several different models in that time period. With each visit on this clearly warranty-related issue, I have received highly indifferent service at the representative level and management level. After having brought the vehicle in twice, the representative told me “we’ve done everything we know how to do. We’ll need the car for an extended period and we’ll have a to call VW so they can tell us what to do.” As you can imagine, not the answer I would like to hear having bought this vehicle new and still under warranty. They seem not to be concerned with just how inconvenient it is, and costly, that I would have to leave my car indefinitely. No loaner car was ever offered for the inconvenience caused by this. With the last visit, the service advisor, Hector, made it clear to me that they were able to get the light to clear by resetting the system. This is more or less what they’ve done the previous two times. I spent copious amounts of time on the phone last week, during my vacation, telling them that this hasn’t worked in the past and that the light would be back on in a week. What I got from Hector, and subsequently his manager, was canned responses about how their hands were tied because the light was no longer on. Frustrating, yes? Imagine how much more frustrated I was when the light came back on 24 hours after I drove it off the lot. This dealership knows nothing about quality service and standing behind its product. I should not still be dealing with this nearly a year after I bought the vehicle and have been there now three times to resolve the issue. Seems to me they’d rather okie-doke you, blow you off and blame the whole thing on VW corporate so that they can get back to TickTock. More

Has quality used cars but thy have a put window tinting and a paint coating on every one and charge you nearly $2,000 for that plus a dealer fee. When you are done negotiating on a high price for the car, and a paint coating on every one and charge you nearly $2,000 for that plus a dealer fee. When you are done negotiating on a high price for the car, with tax and all this stuff it’s nearly $4,000 on top of the price of the car. More

I wanted to share with you how extremely disappointed I am with the service that I received today from your dealership. I also call into question the integrity of your service department. This is my seco am with the service that I received today from your dealership. I also call into question the integrity of your service department. This is my second visit with your dealership and my first visit was exceptional and it was what drove me to return today. Unfortunately I had two warranty items that needed to be addressed. An eye glass holder and a window switch. I arrived at my scheduled time at 1:30 and was met with David S. I explained why I was there and he said he needed to perform a pre-inspection of the car and asked me to have a seat inside. After about 10 minutes David returned and asked me to sign the normal documents. One in particular was if anything was identified during the inspection that I would be asked to pay for any services. Perfectly normal up to this point. I was told that the service would take 2 hours which I found to be a bit much but my family and I had no choice but to wait for the vehicle. Around 3:30 I was told that my vehicle was ready. I wanted to check everything before leaving so I performed a quick inspection. The glasses holder was taken care of but I wasn't too thrilled that the mechanic did not wash his hands and he left fingerprints all over the overhead consul. What I did find alarming was the window switch was not repaired. It still pulled out when you used it. I decided to show David and his response is that I was pulling too hard on the switch. My response was it shouldn't do that to begin with. When I pulled the switch housing out I noticed that the mechanic used 3M double sided tape. This is not an acceptable VW standard for repair. This is a barnyard repair that I would expect a lesser mechanic to perform. I could tell that David was powerless and had no empowerment so I request to speak to the Service Manager. After a short wait I was greeted by Robert T. I showed him what I found and he told me that it wasn't covered under warranty. When I asked why he told me that it was because the corner of the switch housing was damaged. I assured him that it wasn't like that when I brought it in. He then told me that the 3M tape was used because that was the only fix. He also told me that he was the one that initially removed the switch. So what is the service manager doing working on my car instead of a mechanic? From my perspective VW damaged the switch and made it worse. I felt like my integrity was being questioned when the repair was so shoddy. Also if it wasn't under warranty, why wasn't I charged for the service? I agreed to when I signed the documents that I would pay for any parts or labor if it was brought to my attention, but it wasn't. I feel like VW was trying to be sneaky with a sub par repair and was hoping to send me on my way. Why wasn’t this so called damaged switch brought to my attention when David pre-inspected it? It should have been brought up when you wouldn’t honor the warranty. Another thing that was equally disturbing is that when I said the repair was not acceptable or to what I would expect from VW, Robert said he would give me a quote to purchase a replacement part. Why would I purchase a part that your dealership damaged? That's when I lost all respect and saw that he had no integrity. When I told him that it would be my last service visit with VW he didn't seem to care and brushed me off. Not only has the service department lost my business, but I am now reluctant to purchase a VW in the future if this is the integrity that your company represents. It’s too bad that you lost my business but most importantly my respect over what is probably a $30 part. I don’t expect a service recovery or a response. It was obvious by Robert’s actions that he didn’t care at all. More

Most friendly dealership in Orlando. The crew here was absolutely amazing. Alejandro and Larry were so welcoming and happy to explain and get me set up for a visit. Omar when above and b The crew here was absolutely amazing. Alejandro and Larry were so welcoming and happy to explain and get me set up for a visit. Omar when above and beyond to try to get me into a vehicle but we were just a few hundred dollars away. In the future I will definitely come back and reccommed them to anyone. More

Carlos the salesman who sold me the car he is the best. Nice guy in this dealership. Thanks for your business Nice guy in this dealership. Thanks for your business More

Tom went above and beyond with his great customer service and kindness. Good dude. Thanks. and kindness. Good dude. Thanks. More

Tom Kaucic was very helpful and kind in his service! He explained things very clearly and was very friendly. He explained things very clearly and was very friendly. More

Amazing people. Super easy process. We love the car we purchased and the staff members. We would love to thank Freddy for his awesomeness! Super easy process. We love the car we purchased and the staff members. We would love to thank Freddy for his awesomeness! More

Great experience. Jeffrey is the best sales person! Quick deal! Fastest car buying experience. Highly recommend. Jeffrey is the best sales person! Quick deal! Fastest car buying experience. Highly recommend. More

Sebastian helped us during our search, we ended it up buying 8 vehicles for him, is a very professional person and is always taking care of the customers, thank you so much Sebastian! buying 8 vehicles for him, is a very professional person and is always taking care of the customers, thank you so much Sebastian! More