Orr Chevrolet of Fort Smith

Was pitched 4 brake changes and estimated 4-5 hours of service. 6 hours later my car was ready with only 2 brakes changed, because of issues accessing the rear brakes. No call from the dealer to discuss t service. 6 hours later my car was ready with only 2 brakes changed, because of issues accessing the rear brakes. No call from the dealer to discuss the change in scope of service, which I would not have agreed to. Now I have to drive 2 hours to have the rear brakes changed, so an additional day of my life gone. When I got in the car to leave, there were 3 moderately sized grease smudges on the front seat. Thankfully somebody at the shop was available to clean them. As I walked through the service department to leave, one of the employees was eyeing me like an angry bouncer. Truly awful experience. More

All did a very good job, enjoyed looking at the new and used cars and trucks while i waited for the repairs, loved the wheels Dylan found for our Yukon. used cars and trucks while i waited for the repairs, loved the wheels Dylan found for our Yukon. More

The dealership is efficient and sound. Great interaction with customers. Will recommend to my friends Great interaction with customers. Will recommend to my friends More

Dylan was a pleasure to work with. He made a really stressful situation easy! I appreciate his compassion and candidness during the whole process! Thank you, Dylan and Thank you Orr Ch He made a really stressful situation easy! I appreciate his compassion and candidness during the whole process! Thank you, Dylan and Thank you Orr Chevrolet for making it easy to do business with. More

My salesman Cory did whatever he had to do trying to ensure we got deal ensure we got deal More

Awesome service and amazing staff members! I always have great experiences with this dealership and their staff members. I always have great experiences with this dealership and their staff members. More

I was not greeted or treated kindly. No one offered me a ride or a courtesy vehicle during my wait. Parker Lexus always offers that, plus coffee and freshly baked cookies. The service de No one offered me a ride or a courtesy vehicle during my wait. Parker Lexus always offers that, plus coffee and freshly baked cookies. The service desk man was cold and indifferent to me. I was told, “Make yourself at home.” That was it. I was scolded for parking in the lot instead of bringing my car to the bay — no one told me where to leave the car when I scheduled the appointment and I’ve never had any service work done at Orr Cadillac, how should I know where to put my car? No one explained the repair or what was being done to my car (it was a recall). All in all I was made to feel like a nuisance. When took my previous vehicle to Parker, they always made me feel like they were so glad to see me. I will be taking my business back to Parker with my next vehicle purchase. It’s farther away from home, but the superior customer service is worth it. More

Very good service just a little slow, seems like the wait time has been increasing . wait time has been increasing . More

the dealership was very friendly and helpful. staff was easy to work with and answered all my questions. staff was easy to work with and answered all my questions. More

The professionalism, communication and availability to answer any question I had while working with Tyler on the purchase of my new vehicle was great. I will not hesitate to refer him to family and friend answer any question I had while working with Tyler on the purchase of my new vehicle was great. I will not hesitate to refer him to family and friends. Ollie in financing was excellent to work with as well. More