Orr Nissan of Fort Smith
Fort Smith, AR
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733 Reviews of Orr Nissan of Fort Smith
My fiance and I bought a small suv from here is 2021. In less than 6 months it malfunctioned and died on his way to work one morning. At first Orr pretty much told us sorry about your luck but after my M In less than 6 months it malfunctioned and died on his way to work one morning. At first Orr pretty much told us sorry about your luck but after my MIL reached out on fb asking for help they decided that they would trade us out of our vehicle. They gave us no other choice but a ford focus freshly traded in to them that had not undergone inspection or detailing. Never let us test drive it. Just said this is all we have for you.the car had 30,000 more miles on it than our original one and it costed the exact same and it was smaller. My toddlers car seat barely fit in the back seat. Not even a few days later the car began shifting oddly. But we dealt with it for almost a year.. it just got worse. We took it to randall ford who ran a diagnostic telling us the transmission was essentially dying and it would cost over 3000 to fix it. Then we found out our warranty that orr sold us was never valid. The car when we were put in it had 99,800 miles on it. They sold us a warranty that was only good up to 60,000 making it useless. On the warranty paperwork it said the car only had 8,000 miles on it. So after speaking with both the Gm and the financial manager they offered to trade us out again, or they would fix our transmission for free and put a new warranty on the car, or they would refund the warranty money and it would go straight to our lender. We attempted to trade out just to find out they lied and tried to get us to pay almost 30,000 for a 16,000 dollar car. So we asked them to fix the transmission instead and put a warranty back on our car.. they had our car for almost a month just to tell us. "We sent it to our guy in van buren, and he said nothing is wrong with it." I gave the Gm a copy of randall ford's diagnostic and told him that wasn't true. Welp sorry we can't figure out what's wrong with it. So the offer to trade us out is on the table but all they can do is give us more than our car is worth but they won't tell us how much more and put the rest of the existing loan on top of the new one for a new car.. the gm promises me he will find something for us but it's been 3 months..we have a toddler and a new baby on the way and have been needing something better for months now. This dealership has been the worst I ever dealt with.. More
Thanks to Morgan,Luke and our great salesman JP. Everything was excellent. This was our 2nd purchase. Thanks again guys Everything was excellent. This was our 2nd purchase. Thanks again guys More
Andrew Atwell was a superb agent. We felt comfortable and confident the entire time dealing with him. Very professional, friendly and informative. We felt comfortable and confident the entire time dealing with him. Very professional, friendly and informative. More
The staff was very respectful of us and our time. We didn’t feel pressured and everyone was very friendly We didn’t feel pressured and everyone was very friendly More
I went in on a whim. Joshton Henry was the best. He walked us through every step and we’re now the proud owners of a 2023 Nissan Rogue. Love, love , love it. So many grea Joshton Henry was the best. He walked us through every step and we’re now the proud owners of a 2023 Nissan Rogue. Love, love , love it. So many great features, lifetime warranties and number one safety features. If you’re in the market for a great vehicle, see Joshton and he’ll take great care of you! More
Very helpful they answered all of our questions, offered us water, visited with us the whole time there, while waiting to sign papers, told us about warranties, offered different cell phones to call If we us water, visited with us the whole time there, while waiting to sign papers, told us about warranties, offered different cell phones to call If we don’t understand some of the icons that show up. We were introduced to all workers and made to feel so at ease. We love Orr Nissan in Fort Smith, Arkansas. This is our third Nissan More
Micah and all the crew at Orr Nissan are amazing! !! Bought my Kicks there almost a year ago and have been so impressed. The service package has been wonderful and Orr/Micah checks on me every few mon !! Bought my Kicks there almost a year ago and have been so impressed. The service package has been wonderful and Orr/Micah checks on me every few months to make sure all is well. If you're in the market for a new/used vehicle go see them!!! You won't be disappointed! :) More