Ourisman Honda of Tysons Corner - Service Center

Honda of Tysons Corner was previously known as Rosenthal Honda. I bought my used S2000 from them when they were known as Rosenthal. The salesman tricked me by showing me a fake kbb report on the cars valu Honda. I bought my used S2000 from them when they were known as Rosenthal. The salesman tricked me by showing me a fake kbb report on the cars value. After purchasing the vehicle, I tried to duplicate the value on kbb.com at home. No matter what mileage, options and condition I chose, the value was consistently $2000 lower than the kbb report the salesman showed me. Only thing I can think of is he used a California zip or he photoshopped the printout. I have been to Rosenthal/Tysons for service on more than one occasion. EVERY time I have been unsatisfied with the quality of service. They leave greasy fingerprints all over my exterior and on the door handle all but one time. I took it in for a complaint about 1st-2nd gear grind. They treated me like I didn't know what I was talking about and said they couldn't recreate it. After researching it at home, I learned it is a very common problem with S2000s and Honda had released a service bulletin about it. The fact that this dealership never heard of this problem indicates to me that they do not know about S2000s or how to check for service bulletins. I recently took me car to Tysons because my rear brakes were smoking. (I just had new pads installed on all four wheels about a month ago. They were aftermarket OEM replacements from Advance Auto Parts and were installed by a third party garage.) But, when I picked my car up, they informed me that the brakes were smoking because I was using the wrong pads. This is not true. I asked them why aftermarket pads (not cheap ones BTW) would cause the rear brakes to stick and burn up. They said they don't know what caused it. The technician even admitted that the used brakes looked new and were barely worn. There was nothing to justify them taking my almost new brakes off and putting there own on there--just to charge me $220!!! My rear brakes still drag and are still hot so they never fixed it. I will NEVER take my car back to Tysons Honda and will be taking my car to someone who knows how to work on S2000s from now on. This are the two main problems I've had with this dealership. I've heard many complaints and horror stories about this dealership--from forgetting to put parts back on, to taking a customer's car for a joy ride. Bottom line is this place is full of monkeys that do not know how to properly work on cars. I guess changing their name didn't make a difference on their quality of work. DO BUSINESS WITH TYSONS AT YOUR OWN RISK!!! More