Ourisman Jeep - Service Center

I took my 2010 Jeep JK to Ourisman Jeep Bethesda with a #3 misfire (P0303). The misfire was every stoke so I figured is was either the spark, wire, or coil. It was over 100 degrees and I didn't want to wor #3 misfire (P0303). The misfire was every stoke so I figured is was either the spark, wire, or coil. It was over 100 degrees and I didn't want to work on it in the hot sun so I took it to Ourisman Jeep in Bethesda. They had recently replaced the #3 the spark plug so I figured they didn't seat the boot properly and would just put it back on for no charge. Instead a day later they came back with an estimate for $6.5k to replace the cylinder head, stating the head gasket blew and contaminated the cylinder head and both needed to be replaced. Through a friend I spoke to a mechanic at a competing dealer who looked at the diagnostic video and listened to what it was doing. According to him the head gasket rarely blows at the end of the engine, usually it is a middle cylinder, also secondaries would be present like smoke out of the exhaust or oil in the coolant, of which there was none. He looked at it and determined the compression was within tolerance and the only issue was the spark plug wire was damaged. He replace the wire and the engine is running 4.0. I've had other issues with Ourisman Jeep Bethesda in the past. They quoted me $800 to fix the parking break in my 2018 JLU, fixed that myself with a pair of plyers. They quoted me $600 to fix an electric steering issue that was actually an auxiliary battery problem (thank you forum), I told them this but insisted it was a component in the steering wheel. I took it home and replaced the aux battery, fixed the problem. I'll never go back to this shop and warn you not to go either, it is a true stealership. More

nightmare service center! Have tried to use them several times but each time it’s been a disaster. last time i used them to mount a spare tire. They promised the car same day Have tried to use them several times but each time it’s been a disaster. last time i used them to mount a spare tire. They promised the car same day with my appointment but it took 3 days to do the work. i had to call several times a day to try to reach the staff for an update. They do not return calls. They also broke the back hatch lick on the jeep and denied responsibility. avoid them!!! More