Ourisman Mazda of Laurel

My car had a clutch replaced due to a problem with the pressure plate. To replace the clutch the subframe front axles and transmission had to be removed. Noticed a noise develop after the repair and ha pressure plate. To replace the clutch the subframe front axles and transmission had to be removed. Noticed a noise develop after the repair and had my car inspected at a different dealer. The passenger side axle nut was stripped and falling off due to improper installation. The only time the axle was removed from the car was at Ourisman Mazda for the clutch repair. Returned to Ourisman Mazda and the car was inspected by the service director Andy. He stated there was no way his tech could have installed the axle nut wrong and would not cover the repair. The GM of the dealership accused me of doing the damage when I swapped winter wheels/tires for summer wheels/tires. This even though the axle nut is not touched in removing/reinstalling a wheel/tire. In the end the dealership should be liable for replacement of the damaged axle. Keep away from Ourisman MAzda f you may suffer the same fat from shoddy workmanship. More

I dealt with Preston in the internet sales department and he was very friendly and professional. I felt like we ended up with a fair price, and he was up front and honest about all pricing during the haggli he was very friendly and professional. I felt like we ended up with a fair price, and he was up front and honest about all pricing during the haggling stage of the transaction. However, the financing department was a different experience, they were pushy and deceitful. I was told that they offered an extended warranty from Mazda, so I agreed to sign up and think about it. When I got home I researched the extended warranty and found out it was a 3rd party warranty, not a Mazda warranty. I had asked the person in the finance department (Claudio) three times if it was offered by Mazda. I was skeptical because the name, "Fidelity warranty serice", not Mazda, was on the paper work. Bottom line: I would recommend this dealership and working with Preston. However, when it comes to financing and the extended warranty the people working there are misleading, if not outright dishonest. Put up your guard and do any research before hand. Type in "Fidelity warranty complaints" in google and you will see a whole host of complaints, this warranty is NOT the same as a OEM Mazda extended warranty. Dealers make a lot of money on them, so they push hard to sell you this. Also, they will claim canceling is easy, but do not believe. I have been trying to cancel since the second day I bought the car and have been so far unsuccessful. I will just drop the car off and buy somewhere else if they refuse to honor the 30 day cancellation policy. More

Great Experience. Had the car I was interested in washed and ready for me to drive. Salesperson held open doors and made me feel at home. Had terrible experience previously at Brown's Mazda in Fairfax. and ready for me to drive. Salesperson held open doors and made me feel at home. Had terrible experience previously at Brown's Mazda in Fairfax. More