Ourisman Volkswagen of Bethesda - Service Center

Danny assisted me throughout my purchase of a new Volvo. He is a consummate professional, an honest man and a great salesman. Having that kind of confidence in the sales person allows utmost confidence that He is a consummate professional, an honest man and a great salesman. Having that kind of confidence in the sales person allows utmost confidence that the deal is fair and above board. Other than picking a car you like, nothing else is more important in a car purchase process. I would certainly buy another car from Danny. Kevin, a new manager, also did a great job in crafting the deal. Great teamwork. I’ll be back. More

Superior Service! Of the service centers I've dealt with for six cars of various foreign manufacture, Ourisman VW Service at Butler Road in Bethesda has out shown all o Of the service centers I've dealt with for six cars of various foreign manufacture, Ourisman VW Service at Butler Road in Bethesda has out shown all others. My recent problems over three months following poor reconstruction by a body shop recommended by my own insurance agency were successfully analyzed, repaired and covered by insurance following intervention by Ourisman's assistant service manager, Brian. His tenacity with the insurance adjusters, who respected his knowledge and professionalism was daunting, and deserves my continued appreciation and thanks. I've always been treated well at Ourisman: great service, clean facilities and customer consideration far beyond my experience elsewhere. Thanks, Brian, and Ourisman service staff! Sincerely, Lizbeth Carroll More

Volvo repair horror story Just beyond warranty and with less than 22,000 miles, the gear of my 2015 Volvo S60 became stuck in park. Initially I took it to a local repair shop Just beyond warranty and with less than 22,000 miles, the gear of my 2015 Volvo S60 became stuck in park. Initially I took it to a local repair shop rather than the dealer’s repair shop. When it again became stuck in park 6 weeks after the last of 2 attempts at repairs by the local auto repair shop, I took it to Ourisman Volvo. After spending $1220 for the gear problem as well as a new battery and brake pads I was told by James at Ourisman that they had driven it around, checked all the electrical codes and everything was in order. Within a mile of leaving the repair shop late on a Friday afternoon 3 new warning lights came on indicating failure of the city safety, collision and parking brake systems. None of these warnings had ever appeared before I took it into Ourisman and they all appeared immediately on leaving. I left a message about the problem Friday afternoon, and brought it in the following Monday. I was told that additional repairs required would cost nearly $2000. James denied the possibility that their service had introduced problems despite their appearance immediately after their service and stated that either they had been introduced by the service 6 weeks previously or that it was a new, spontaneously appearing problem. He noted that the Volvo electrical system is “wide open” and problems could appear at any time. I complained to the national Volvo customer care and was told they could not help and this was something that I must address with the dealer. I then spoke with the manager who asked me to bring it back. He then offered me a “discounted” rate of $1400 for the repairs. He also denied the possibility that their service could have disabled the safety systems despite the fact that the warnings appeared as I drove away from their repair shop. More

Brenda is Amazing! Brenda has provided service for our volvos for years and each year she is more amazing. Always cheerful, helpful and knowledgeable - she is someone I Brenda has provided service for our volvos for years and each year she is more amazing. Always cheerful, helpful and knowledgeable - she is someone I can count which is really important when it comes to cars (especially newer computerized ones!). This year my volvo xc had several tire issues, she got me in and out, quickly fixed each and every time. Please recognize how awesome she is - I'd give six stars if I could! Best, Christy More

Took care of us when other dealer wouldn't Wife wasn't happy with service she had been getting at another VW dealership and brought her 16 Golf Wagon into Ourisman for the latest issue. Ou Wife wasn't happy with service she had been getting at another VW dealership and brought her 16 Golf Wagon into Ourisman for the latest issue. Ourisman took the time to listen, I spoke with Leo about my concerns and he got involved and made sure everything worked out perfectly. Will be using Ourisman for all future servicing needs. More