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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
317 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 317 reviews

December 05, 2025

Packey Webb has the best service policy. They always preform the needed service I ask for. Always very polite and understanding . AIso I use their pick up service which is great. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Catano
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November 30, 2025

Packey Webb always puts in the extra efforts to make my appointments a positive experience. Either in the service provided or the wait times for my vehicle they are always a leader in my mind. More

by Poconnor2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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November 23, 2025

Took my 150 in for service work, scheduling was easy and they got me in and out pretty quickly More

by Greg C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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November 15, 2025

Great service department fast accurate and polite. Clean friendy waiting area with comfortable areas to work while you wait. More

by mfb47
Recommend Dealer
Yes
Employees Worked With
MATT WAS MY SALEMAN S GREAT TI WORK WITH
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Nov 17, 2025 -

Packey Webb Ford responded

Thank you for the wonderful feedback! We’re happy to hear our service team provided fast, accurate, and polite assistance, and that you enjoyed our clean, comfortable waiting area. We appreciate you choosing us and look forward to serving you again!

November 04, 2025

Convenient, accommodating, ease of getting my truck serviced. Nice area to wait while car/truck being serviced. More

by joeriedl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis last name I believe
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Nov 17, 2025 -

Packey Webb Ford responded

Thank you for the great feedback! We’re glad to hear our team made your service visit convenient and accommodating, and that you enjoyed the comfort of our waiting area. If there’s ever anything more we can do to make your visits even better, we’re here for you!

October 30, 2025

So greatly appreciated the dealer’s offer to drive me home while car was being serviced. And then, they delivered the car to my door! Great service! More

by ekeuning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A lady
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Nov 17, 2025 -

Packey Webb Ford responded

Thank you so much for sharing your experience! We’re thrilled to hear our team was able to make your service visit easier by getting you home and delivering your vehicle right to your door. We truly appreciate your kind words and look forward to taking care of you again!

October 11, 2025

I over paid for what l thought was a nice truck and found.out it was full of body filler which six months after purchase the rocker panels rotted out above both back wheels bubbled up but truck is wort More

by Lonewolf2257
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Do not remember
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Nov 17, 2025 -

Packey Webb Ford responded

We’re very sorry to hear about the issues you’ve experienced with your truck. This is certainly not the experience we want for any of our customers. We’d appreciate the opportunity to review the situation and see how we can help. When you have a moment, please reach out to our management team at your earliest convenience so we can look into this together.

September 06, 2025

Great trusted honest mechanic work on F150 and supporting staff. Been going to Packey Webb for years where I bought my F150. More

by stuart.galesburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Person who met me first at 7:00 a.m.
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August 12, 2025

Did an awesome job with the work performed on my truck and keeping me updated. More

by jvitson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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August 11, 2025

We had a great experience make a new truck purchase. I’d highly recommend getting your next vehicle at Packey Webb Ford. Eric Mateo provided great service. More

by Markdianekilco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Mateo
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