Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
130 Reviews of Packey Webb Ford - Service Center
Sort by
February 05, 2025
Have been customers of Packey Webb for over fifteen years. They are very knowledgeable and the Service Team is great. Just worked with Tim and he was completely honest with the work that needed to be years. They are very knowledgeable and the Service Team is great. Just worked with Tim and he was completely honest with the work that needed to be done. More
by Laura
Employees Worked With
Tim Mattern
January 20, 2025
Service department does a great job every time I take my truck in for anything. They are now my go to dealership for all things related to maintenance on my F150. truck in for anything. They are now my go to dealership for all things related to maintenance on my F150. More
by Poconnor2021
Employees Worked With
Kaitlynn Barg
January 06, 2025
Always friendly and knowledgeable about my cars needs. Takes time to listen and explain everything very clearly so I know what’s going on with my vehicle Takes time to listen and explain everything very clearly so I know what’s going on with my vehicle More
by Expressvending
Employees Worked With
Nick Dennis
December 29, 2024
This dealership always take care of my vehicle when I get in for service and the customer service is outstanding. The waiting are and is bright and comfortable. in for service and the customer service is outstanding. The waiting are and is bright and comfortable. More
by dolmos487
Employees Worked With
Ken Snyder
December 02, 2024
Overall, I have been pleased with the car I bought in 2016 and the subsequent service provided since the purchase. The customer service has always been more than satisfactory. I do however think the se 2016 and the subsequent service provided since the purchase. The customer service has always been more than satisfactory. I do however think the service rep at my last visit needs a little more training. More
by Mary H.
Employees Worked With
Kaitlynn Barg
August 06, 2024
I service a few vehicles at Packey Webb Ford in Downers Grove and 2 of the vehicles are not Fords and the service writer Kaitlynn Barg takes very good care of my vehicles no matter what make Grove and 2 of the vehicles are not Fords and the service writer Kaitlynn Barg takes very good care of my vehicles no matter what make More
by Momo
Employees Worked With
Kaitlynn Barg
August 02, 2024
Their vehicles are usually so reliable that they rarely need service of any kind. Whenever services required, it is done in the most professional manner. need service of any kind. Whenever services required, it is done in the most professional manner. More
by Mrv3716
Employees Worked With
Elliot Sivewright
April 26, 2024
As I am a repeating customer of Packey Webb, I am always amazed of the excellent service team, especially my Service advisor, Nick, Who is probably one of the best service advisors, customer service personn amazed of the excellent service team, especially my Service advisor, Nick, Who is probably one of the best service advisors, customer service personnel, And most honest and kindest person that I have ever met in any car dealership. Nick always goes over and beyond to make sure every experience is five star or better. Has someone who works in the customer service/management industry myself, and manage a team of associates, Nick is a rare breed of amazing service providers out there. I will always continue to trust Nick and value his opinion greatly on what is needed for my car. Thank you, Packey Webb and thank you, Nick for always providing the best experience ever. I also do want to make a mention of the service manager, Ryan, who always says hi to me, Knows who I am by name as a regular customer, and always check to confirm that I am receiving the best of service. It is a team effort that makes this team so wonderful. More
by Kevin T.
Employees Worked With
Nick Dennis
