Packey Webb Ford - Service Center

Excellent Professional, Expedient Service As usual, my recent routine auto service needs (oil change, etc.) were met in an exceeding expectations manner by Service Advisor Chris Rokosh, who re As usual, my recent routine auto service needs (oil change, etc.) were met in an exceeding expectations manner by Service Advisor Chris Rokosh, who reviewed the results of the maintenance inspections upon completion. More

Disappointed, Frustrated, Poor Service Event Took our 2012 Ford Fiesta to Packey Webb for some Recalls, Transmission issues, and an oil change. Called ahead to talk with their Service Dept. to ma Took our 2012 Ford Fiesta to Packey Webb for some Recalls, Transmission issues, and an oil change. Called ahead to talk with their Service Dept. to make sure they could get completed in one day - was told yes, they had plenty of parts. Dropped it off the night before. Started calling at 11 AM to get updates because if they weren't going to finish it I had to make other car arrangements. Called 4 times thru 4:30 PM, spoke with a Keith and a Brian and only got excuses on how busy they were. Also left multiple voice messages with Morgan, who I was told was the Service Writer for my vehicle. Never got much help from anybody. Brian did say to call back about 4:30 if I didn't hear from Morgan by then. Well, I didn't, so I called once again and got a Michael - finally some action. Michael tried getting Morgan on the line and when that didn't happen, he asked for my PH# and said he was going down to Morgan's desk to get some answers. Michael DID call me back about 4:50 to say the car will be done by 6 PM. Morgan finally called me at 5:45 PM to say the car will be done by 6 PM and we could pick it up after that. Went to PW at 7 PM and what another adventure. Went to cashier, paid for what we owed, and was told a Porter will bring the car out front - NOT. Waited for a while and then went back inside - looked thru the Service Windows and saw the car still in a service bay with the hood open - ugh! The Porter came thru the door and said 'this isn't good'. Finally someone from Sales came over to see what the issue was. He had to call the Service Mgr. at home to see if the car was done. It was, but they had to get it out of there and clean it. We finally got the car 1 hour after showing up to pick it up. My time is as valuable as theirs. Would I go back there or recommend them for Service - NOPE. I'll drive further and go to Willowbrook Ford where they know the meaning of Customer Service, actually call you back, and the Service Writers are responsive. More

Oil change They changed our oil and it was fantastic! They could not have done a better job! I appreciate your business! Great job! Please recommend this dealer They changed our oil and it was fantastic! They could not have done a better job! I appreciate your business! Great job! Please recommend this dealership to others! More

Poor Service Experience This review is for my father, a retire on a limited income. He bought a CMax from Packey Webb Ford and had a good experience with the purchase and sa This review is for my father, a retire on a limited income. He bought a CMax from Packey Webb Ford and had a good experience with the purchase and sales person. He really likes the car and the gas mileage he gets. After the car purchase, he wanted a roof rack installed and had Packey Webb Ford order and install it. When the parts came in, he took the car to the service department for installing. When it came out, it wasn't the roof rack he asked for. Now they are telling him they will only rebate $130 of the over $500 it cost due to restocking fee, etc. IT WAS THEIR ERROR and they are expecting a retiree to pay for their error. This is pathetic service. It's been 3 months now and they are doing NOTHING to fix this. Very, very poor service. We expect a resolution to this soon. More

POSITIVELY SATISFIED I I just had my "The Works" maintenance package done and car washed and it was done in about an hour! They were thorough and quick at the,same time. I just had my "The Works" maintenance package done and car washed and it was done in about an hour! They were thorough and quick at the,same time. The service reps are very helpful too. I have been coming here since I bought the vehicle 3 years ago and never have had any problems. More

Terrible Service Center They might have a great service department if they can't see you until two weeks in advance. First day I went in for a drive up oil change and was tol They might have a great service department if they can't see you until two weeks in advance. First day I went in for a drive up oil change and was told it wouldn't be possible to have an oil change done. I needed to call in to set an appointment up. Couldn’t do it there. So I called in and no answer, and kept calling in. I called 5 times throughout the entire from 10AM until 5 PM and never got an answer. I left a message with a receptionist at lunch and was never called back. Finally on the 6th call just before close I got through, and was told I wouldn't get in for two weeks. Who schedules oil changes two weeks in advance? So I went to local mechanic for the oil change. While there asked him to refill the ac because it wasn't working. The mechanic said it was a crack in the ac unit and needed to be seen by the dealer because I'm still under warranty. So I call Packey back and go to set up the appointment and say I'm close to mileage and Packey Service Department responded with I should drive the truck to not hit the mileage. Is this place ran by a bunch of fools or what. I need to drive to work. It's been a day and am still waiting to hear from the manager of the shop. I am going to find a different service center to help me out with the warranty claim, one that doesn’t ask me to not drive my vehicle for two weeks and one that can see me with two weeks. More

the worst experience ever I WILL NEVER GO BACK THERE . I BOUGHT MY 2013 FORD FOCUS ST AND MADE FOUR SERVICES SO FAR AND I HAVE TO SAY ALL FOUR OF THEM WERE PAIN IN THE xxx. EV I WILL NEVER GO BACK THERE . I BOUGHT MY 2013 FORD FOCUS ST AND MADE FOUR SERVICES SO FAR AND I HAVE TO SAY ALL FOUR OF THEM WERE PAIN IN THE xxx. EVERYTIME I WOULD NEED TO LET THEM KNOW THAT THEY MISSED SOMETHING. LAST TWO TIMES I DID MADE A SCHEDULE FOR A SERVICE RECALL THREE WEEKS IN ADVANCE AND THOSE TWO TIMES THEY JUST RETURNED ME LIKE I DONT KNOW WHO DID THE SCHEDULE BUT WE DONT HAVE SPACE NOW. I MEAN WHAT IS THIS A BARGAIN OR WHAT. THREE WEEKS IN A ROW I DID HAVE A SCHEDULE AND THEY JUST DONT WANNA WORK THATS ALL.. LAST SERVICE I TOLD THEM TO REPLACE THE CAB AIR FILTER AND LIKE ALWAYS THEY DIDNT WANNA DO IT BECAUSE IT IS DIFFICULT TO REMOVE IT BUT AFTER THAT WHEN THEY TOOK IT OUT THEY SAID THAT IT IS GOOD THAT THEY ARE CHANGING IT BUT BEFORE THEY DIDNT EVEN WANNA LOOK AT IT. More

service nightmare Brought my car in twice for the same two problems,brought it home twice with nothing fixed just excuses on how busy they were. I made an appointment b Brought my car in twice for the same two problems,brought it home twice with nothing fixed just excuses on how busy they were. I made an appointment both times but got no repairs done More

Over Promise, Under Deliver I have bought 2 brand new Fords in the last 4 years. Both times I have purchased an extended warranty program to cover maintainence and minor repairs I have bought 2 brand new Fords in the last 4 years. Both times I have purchased an extended warranty program to cover maintainence and minor repairs on my vehicles. With my older one, I was on my last covered visit and spoke with the service manager about what was going to be taken care of. He informed me that the brakes would be replace, and covered by my warranty. Pretty happy with this news I took it to Packey Webb to have the work done. Upone dropping of my car the service rep rudely told me that they would not be covering my brakes, and that he didn't believe what the other service rep had told me. It just so happens that this individual was off that day. So, after hours of sitting around arguing, I had to settle for just a basic maintainence stop. Just another example of a shady dealership. More

Packey Webb Ford is the best in service and sales, the service team is very considerate of your time. I will not take our car to another dealership! Our family has been dealing with them for over ten year service team is very considerate of your time. I will not take our car to another dealership! Our family has been dealing with them for over ten years. More