Packey Webb Ford - Service Center

As always, Nick is as always the best Service Advisor ever. Always goes above and beyond to make sure his customers are always satisfied beyond expectations. This is such a rare quality and hard to today ever. Always goes above and beyond to make sure his customers are always satisfied beyond expectations. This is such a rare quality and hard to today. Thanks Nick for being the best and I will always come to you for all my Ford needs. More

So far so good. I came over from another nearby dealership and it was a nightmare experience after buy my new Bronco. Change has come for my new fellow future new ca I came over from another nearby dealership and it was a nightmare experience after buy my new Bronco. Change has come for my new fellow future new car buyers. Please be informed, Ford Consumer have not received any notification to say no more loaners! I think Ford should pay us the time period if we have our own vehicle. Make it an incentive toward their Ford Credit card. Does anyone care anymore More

Very friendly and professional staff. They have always delivered what’s been promised. Service advisors are willing to answer any questions throughly and respectfully. Great dealership! They have always delivered what’s been promised. Service advisors are willing to answer any questions throughly and respectfully. Great dealership! More

Did a good job in completing service to my Car. For its 45000, mile checkup. For its 45000, mile checkup. More

The Best dealership in Dupage County and Beyond! Ask for Kaitlynn She is the best. Ask for Kaitlynn She is the best. More

I always can get car in when convenient to me. Never have I once felt they wanted to repair things that didn’t need to be repaired … no scare tactics. It’s a pleasure to go there. Most honest c Never have I once felt they wanted to repair things that didn’t need to be repaired … no scare tactics. It’s a pleasure to go there. Most honest car dealership ever! More

People are nice. Ernie is a good salesperson. Service department needs help. Wasn't happy with my last service. Ernie is a good salesperson. Service department needs help. Wasn't happy with my last service. More

My concern is quality of service. The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know that light was out. I had to ask how you serviced the vehicle if the hood does not stay open, do you use a board to hold up. these are things that should be addressed when it is being service for the 40 points inspection, and I am paying for. I can go on, but it is repetitive. More

Fantastic service department. My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was am My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was amazing. He provided me with the name of a towing company that they use and made an appointment to get the vehicles in. Tim kept in consistent communication and was able to make the repair happen in a timely fashion. Great communication and fantastic service - thanks Tim Mattern! More