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Packey Webb Ford - Service Center

Downers Grove, IL

4.7
130 Reviews

130 Reviews of Packey Webb Ford - Service Center

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February 20, 2024

As always, Nick is as always the best Service Advisor ever. Always goes above and beyond to make sure his customers are always satisfied beyond expectations. This is such a rare quality and hard to today More

by Kevin T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Feb 25, 2024 -

Packey Webb Ford responded

Hello Kevin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

February 14, 2024

So far so good. I came over from another nearby dealership and it was a nightmare experience after buy my new Bronco. Change has come for my new fellow future new ca More

by Taylormadebody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Feb 16, 2024 -

Packey Webb Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Feb 16, 2024 -

Taylormadebody responded

Consumers talk and share information from our experiences. As of late my personal experiences with Ford has caught me off guard. The CoVID crises has been the escape goat for many excuses in the service industry across the boarder. With Ford the protocols sounds great however what I’ve seen there is no accountability from the mechanic coming for the house or work not doing the job correctly to making excuses to way the dealerships don’t have courtesy vehicles to warranties that are not important to the dealers as much as it is to the new car buyers. Lastly the new car buyer gets plenty of emails to upgrade but the recommended items don’t fit the vehicle. It’ll will probably me my responsibility to ship back the items that don’t fit my car. I understand that lots of money is made through the service department. It would be nice if the consumer has an additional vehicle we should be rewarded for the convenience the dear ship has been given. Have have faith that Ford will step up on behalf of the consumer. Thank you

January 09, 2024

Very friendly and professional staff. They have always delivered what’s been promised. Service advisors are willing to answer any questions throughly and respectfully. Great dealership! More

by kerrdave17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 11, 2024 -

Packey Webb Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

January 01, 2024

Did a good job in completing service to my Car. For its 45000, mile checkup. More

by Jim Ahlborn
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Charles Franz
Jan 02, 2024 -

Packey Webb Ford responded

Hi Jim, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

The Best dealership in Dupage County and Beyond! Ask for Kaitlynn She is the best. More

by KAH
Recommend Dealer
Yes
Employees Worked With
Kaitlynn, Ernie Mateo, Jerry Kuebler, Eric Mateo, Rafaela Schneggenburger
Sep 28, 2023 -

Packey Webb Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

September 08, 2023

I always can get car in when convenient to me. Never have I once felt they wanted to repair things that didn’t need to be repaired … no scare tactics. It’s a pleasure to go there. Most honest c More

by jjb6401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 15, 2023 -

Packey Webb Ford responded

Hi, we are happy we could make your experience a positive one! We hope you continue to choose Packey Webb Ford for all your vehicle needs! Take care!

Sep 19, 2023 -

jjb6401 responded

Very good

August 05, 2023

People are nice. Ernie is a good salesperson. Service department needs help. Wasn't happy with my last service. More

by Bmoon25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo, Eric Mateo
Aug 22, 2023 -

Packey Webb Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please give us a call at (630) 598-4700 and we will do our best to make this better. We hope to hear from you soon.

July 06, 2023

My concern is quality of service. The inspection of the vehicle should be done. I should not have to ask if fluids topped off, all lights are in working order. I had to let them know More

by lisacarli
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Jul 22, 2023 -

Packey Webb Ford responded

Hello Lisacarli, we appreciate you taking the time to leave us this feedback. Please reach out to us at (630) 598-4700 when you can so we can address this situation directly. Thank you and have a great day.

July 02, 2023

I called and made an appointment for the $39. 95 The Work Package. Had to pay 61.53! Don't get it! I'm not happy about this deal!!! I explained to the service guy that I received the deal via e More

by kenneth.koprowski
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Marks
June 19, 2023

Fantastic service department. My daughter's car had smoke pouring out a front wheel well. I called Packey Ford and the call was answered by Service Advisor Tim Mattern. Tim was am More

by MikeMarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
Jun 22, 2023 -

Packey Webb Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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