Palm Springs Subaru
Cathedral City, CA
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Customer service sucks I sold my 2015 Outback and worked with Palm Springs subaru to purchase a new 2017 Outback limited 3.6R. They picked me up, drove to the dealership an I sold my 2015 Outback and worked with Palm Springs subaru to purchase a new 2017 Outback limited 3.6R. They picked me up, drove to the dealership and the new car had nearly 400 miles on it and three door dings. This would have been my third purchase since 2012. They actually told me to go to another dealer as they had none in stock. They also left me stranded at the dealer with my epileptic dog with no ride home and no offer either. I ended up driving to orange coast subaru where they know about good customer service. Just to add, Larry the general manager, asked the service rep why I was still there. After he was advised I had no ride home, he walked away. Next...this gets even better..... What's on my mind? A LOT! So, my new Subaru had a cracked windshield for no reason. After a bit of haggling, subaru of America replaced it at their cost. They should as the car only had 1200 miles on it. As it was being replaced at Palm Springs Subaru, they asked if they could keep the car an additional day or two as they have to clear out the showroom to recalibrate the eyesight system and they had two other cars to complete the same work. No,problem. During the extra stay, we had a massive windstorm. I received my car back with a new pitted windshield and pitted side windows. I asked them to fix it and Larry the GM said, act of God. Subaru of America was advised and after nearly two weeks, they want me to pay 250.00 to replace the windshield and they will not even address the side windows. Three Subaru's since 2012 and this will be the last. I do not tolerate poor customer service and neither should you. Be aware of Subaru especially Subaru of Palm Springs! More
Customer service terrible Phones,are never answered, Rolls over to voice mail box full. When I did leave 2 messages no one returned my call. Had to drive to dealership to tal Phones,are never answered, Rolls over to voice mail box full. When I did leave 2 messages no one returned my call. Had to drive to dealership to talk to someone. More
Indifferent to customers I have been to this dealership on a number of occasions recently. my objective was to buy a car. the sales staff were indifferent and I had to seek th I have been to this dealership on a number of occasions recently. my objective was to buy a car. the sales staff were indifferent and I had to seek them out to get attention. I am sure the vehicles and facilities are fine but really, they should select a sales team that cares. More
Excellent! Bought a 2015 Subaru Forester at this dealership and had an all around very good buying experience. Friendly, NO PRESSURE, good price, great service, Bought a 2015 Subaru Forester at this dealership and had an all around very good buying experience. Friendly, NO PRESSURE, good price, great service, knowledge of their vehicles, great financing, etc., I'd definitely recommend this dealership, incl. their service center. More