Paramount Hyundai Hickory

My 2020 Hyundai Kona Electric at 35000 miles begin to have a noise coming from the drivetrain. The service department checked it out and determine something was seriously wrong. Although I believe as a s have a noise coming from the drivetrain. The service department checked it out and determine something was seriously wrong. Although I believe as a second owner, technically the time of my warranty had run out, the Paramount Hyundai service techs worked with Hyundai corporate to replace the drivetrain under warranty at no cost to me. Not only was I pleased with this, they treated me well during the whole process. They are serious not just about the letter of their best manufactures' drivetrain warranty of 10year-100,000 miles but also the spirit of what they stand for. I will seriously consider buying another Hyundai and will tell this story as a recommendation to others. More

I am a 71-year-old retired engineer living around Denver NC. In the past I have done almost all my vehicle maintenance myself. In 2022 I purchased a new 2022 Tucson with currently 52K miles. While under war NC. In the past I have done almost all my vehicle maintenance myself. In 2022 I purchased a new 2022 Tucson with currently 52K miles. While under warranty it is nice to have someone else fix any problems. March 10th 2026 I experienced what appeared to be an intermittent Passengers front rotor sticking issue (even smelled brake burning on that day). I took it to Lake Norman Hyundai march 12th, explained the issue. They checked it out and said all was well with the brakes. I explained it was intermittent and it was not acting up on that day. I had no luck trying to talk to the service manager, not sure where he was. Seems they guard access to him. I put my infrared non-contact gauge and fire extinguisher in the car and it happened again on April 2nd 20026. This was a 20-mile trip which is a longer trip than I usually take unless traveling to visit my parents in Northern Ohio. I took a video with my phone which showed the three other wheel rims at around 120 degrees and the passengers front at around 247 degrees. Very hot and strong burning smell. I have the video if you are interested. I called Lake Norman Hyundai that afternoon and explained everything to AI (AI is Artificial Intelligence) and that I even had a video. I could never get to talk to a human and did set an appointment for Monday April 9th. Per my request, AI said the service manager would call me back. By the next morning, I had still not heard anything from Lake Norman so I decided to Call Paramount Hyundai in Hickory NC and see how they handled things. It was answered by a human with whom I was able to talk to and explain everything. Set on Monday April 9th appointment. I called lake Norman Hyundai back and had lake Norman AI cancel my Monday appointment explaining that I had not receved a call back so I was going to change to Paramont in Hickory. AI must have told the service manager because a little later I received a message for the Lake Norman service manager. The following days after the April 2nd incident the Caliper was not acting up again. Paramount is about 5 miles further but what a difference. I will always go there now. My service rep Amber Clemens and service Manager Aaron Bisesti were the best. The Service manager is front and center there and listens to your concerns. He listened, looked at my video and took care of the issues. He did not look at me like I was a 71-year-old man who did not know what I was talking about. I was at a point after several experiences at Lake Norman Hyundai to never purchase another Hyundai again. Now after the service at Paramount in Hickory I even looked at some of the 2026 models. At Paramount, the people listen and take care of the issues. At Lake Norman Hyundai, the facilities are cramped, old and I felt like I was just being pushed thru. Lake Norman Service waiting area is in with the sales area with salesman talking about sport xxxxxxand playing games on their computers. Paramount has a nice separate waiting area, clean and even some free drinks and snacks. Special Thanks needs to be given to Service Manager Aaron Bisesti for being far above average. If all your service managers were like him, your service scores would hit the roof. More

I did not get any return phone calls concerning my cars issue. I had to reach out to Genesis Corp Cust Care. Then I received a call; issue still not resolved. issue. I had to reach out to Genesis Corp Cust Care. Then I received a call; issue still not resolved. More

I know Shayle personally & I asked him about information in regards to buying a car and the process while dealing with some outside circumstances. When I’m ready to buy I’m coming to Shayle because I know a in regards to buying a car and the process while dealing with some outside circumstances. When I’m ready to buy I’m coming to Shayle because I know and trust and I’ll be treated the right way. More

Shayle was very knowledgeable on every subject I needed help with! In every aspect of my search he was a great deal of help! help with! In every aspect of my search he was a great deal of help! More

Paramount - Hyundai is a great establishment that not only treats their customers with care but also the vehicles of their customers! Great staff and an even better environment. only treats their customers with care but also the vehicles of their customers! Great staff and an even better environment. More

José and Colby worked very hard to get us a different car. We had too many problems with the venue that we just got 2024.. we had to put some money towards it, but if this car is better, I’ll be grateful car. We had too many problems with the venue that we just got 2024.. we had to put some money towards it, but if this car is better, I’ll be grateful. This car is a year younger than mine, but it was low in miles. And a higher grade car. Colby and Jose.Were wonder ful More

Great friendly people they stand behind what they saying drive 40 miles to do business with then an that's 40 miles one way I will continue to do business an tell my friends also great friendly people drive 40 miles to do business with then an that's 40 miles one way I will continue to do business an tell my friends also great friendly people More

Jose made our car buying very seamless and found the perfect vehicle for us. The SUV was exactly what we were looking for. A 2022 HYUNDAI Tucson Limited. I've never had such an enjoyable, seamless expe perfect vehicle for us. The SUV was exactly what we were looking for. A 2022 HYUNDAI Tucson Limited. I've never had such an enjoyable, seamless experience from all the dealers that I have ever worked with. Would recommend Paramount Hyundai of Hickory! More

Having problems with Genesis. Needed to speak with service manager before I travel 100 miles for service appointment. I tried 3 times for someone to contact me to discuss issues. Needed to speak with service manager before I travel 100 miles for service appointment. I tried 3 times for someone to contact me to discuss issues. Was never contacted. I left 2 voice mails and sent one request through the webpage. More